I saw a coupon for $20.00 dollars for this motel and called to see if it had the high speed Internet access they advertised. They did, so I moved into the room around 8:30p that night and got settled in only to find the PHONE DID NOT WORK and I needed to make an important call AND I COULD NOT GET A SIGNAL FOR THE WIRELESS INTERNET. I went to see if the manager was available and I had to knock several times. Finally he answered the door and said HE COULD DO NOTHING ABOUT THE PHONE OR THE INTERNET but he did offer his phone to me, but I did not want to make a private phone call in his living quarters. So I went back to the room to get a good nights sleep. I crawled into bed only to find THE BED WAS AS HARD AS A ROCK AND I FELT LIKE I WAS SLEEPING ON THE FLOOR. My shoulders ached when I got up the next morning.
So, that morning I went into the office to talk to the manager about the total dissappointment this room offered, because I did not want to stay the second night and all he said was WE DO NOT OFFER REFUNDS. I had infortunately made a reservation for the second night not knowing it was going to be such a miserable experience. So begrudgingly, I checked out of the motel after much pleading, and was charged for the two-night stay.
When I saw the bill on my bank statement I called and spoke to the manager again and he was extremely stern in his statement "WE DO NOT GIVE REFUNDS!!" and I could not believe he did not care that I did not receive what the motel promised. What ever happened to customer service??? Beware of the Parkside motels in Flagstaff, AZ.
- Official Description (provided by the hotel):
- AAA approved features all new rooms with 46 inch or 40 inch LCD/Plasma TV, microwave, fridge and coffee pot, free continental breakfast, located across from Northern Arizona University and just 3 blocks from historical downtown Flagstaff. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), 5viajes2012 S.L., getaroom.com, TripOnline SA, Ebookers, Evoline ltd and HotelQuickly so you can book your The L Motel Flagstaff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rodeway Inn Near Nau Hotel Flagstaff
- Rodeway Inn Flagstaff
- The L Motel Flagstaff North America