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“Wonderful place, great people!”

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Canyon Inn Flagstaff
Ranked #52 of 65 Hotels in Flagstaff
Reviewed 9 December 2013

My boyfriend and I stayed here a few weeks ago when we broke down outside of town and needed a place to stay in Flagstaff. This place was affordable, super clean, well-maintained, and cozy. And when I say 'cozy', I don't mean small (our room was good-sized), I really do mean cozy. For example, we happened to get there the day the owners were putting up Christmas decorations on all the doors to the rooms. This might sound like a simple thing, but it was a really nice touch, and is part of the reason the Canyon Inn has a more cheerful and well-cared-for feel than anything else you will find for the price.
Our room was extremely clean and had everything you would need- little fridge, microwave, bathtub, tv, etc. It's an older, modest property, so you can't go in expecting luxury, but they take really good care of what they have and the place feels totally comfortable, clean, and safe.
They also have one of the nicest breakfasts of anywhere I've stayed. Most places in this price range have coffee and stale pastries if you are lucky, but the Canyon Inn has biscuits and gravy, yogurt, cereal, hardboiled eggs, etc. (and coffee all day!)
Lastly, what really made our stay so positive was the owners, who were extremely kind and helpful. One of them even gave us a ride to the repair shop to pick up our car! We have encountered a lot of pleasant motel owners while on the road, but this really felt like above and beyond hospitality.
Our experience at the Canyon Inn was so good, I was totally baffled to come on tripadvisor and see the many negative reviews. The complaints seem to mostly be about cleanliness and about customer service, which is the complete opposite of what we saw and the way we were treated; if I had to choose only two words to describe this place, I would say 'clean' and 'kind'.
I would HIGHLY recommend this place if you are in Flagstaff, and if we ever make it back here, it is absolutely where we will stay.

  • Stayed: November 2013, travelled as a couple
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1  Thank Jubbers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 - 80 of 180 reviews

Reviewed 4 December 2013 via mobile

The check in process was great. The couple that operate the establishment also live there and they were kind and helpful. The rooms were clean, although the beddings and towel were somewhat dated. The beds were comfortable and the motel was in a quiet location. It is a nice place to stay if you want to find a place that is small and they had a good breakfast.

  • Stayed: November 2013
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Thank Kaytosullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

During a holiday in the US (we are from the UK), driving Route 66 with a long-time friend, we arrived in Flagstaff and, after a number of disappointments found Canyon Inn. We were greeted so kindly and warmly by Laura and James, we completely forgot how tired we were and quickly settled into our large and spotlessly clean room. We only stayed 2 nights, but agree it was one of the best motels we found during our 3 week journey - great breakfast, helpful and friendly hosts, lovely, well appointed room, excellent value and all the facilities we needed. We would both recommend Canyon Inn very highly. Thank you for the kindness and the laughter. Vivien and Nicky. Cornwall and Hastings, UK.

  • Stayed: September 2013, travelled with friends
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Thank Vivien B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

Traveling Route 66 and stopped here because the outside was clean and neat and decorated for fall. Manager was pleasant enough and check us in quickly and painlessly. Went to our room and it was horrible. The bottom of the curtains were torn off, there were 2 holes in the bathroom wall that had been stuffed with toilet paper. The carpet was so filthy that it made the bottoms of my socks black. The drawer in our night stand was broken and dirty. The manager bragged about how good the breakfast was----the apples were rotten and the biscuits were soggy. Their business center consisted of a computer that the mouse didn't work and it was filthy. The tenant at the end of the row of rooms was drunk and sitting outside his room with his radio on full blast. I also asked about the AARP discount and she told me should couldn't possible give me that she was already charging me way less for the room and couldn't afford any more discount-especially with the "fabulous breakfast" we would get in the morning.
My advice to you-----find a different place to stay.

  • Stayed: October 2013, travelled with family
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Thank mstessie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

We stayed here for one night en route to New Mexico. On arrival our host Laura was friendly and warm and made us feel right at home. Half an hour into our stay we had a great surprise when Laura took some ice cream and pastries to our room for us after our long drive. Nothing was too much trouble for Laura, she even allowed me use of her own personal phone on more than one occasion to call my aunt in New Mexico who I was struggling to get hold off. In the morning we had a decent choice at breakfast and we felt the need to leave Laura a thank you card for all her efforts. Extremely good value also, clean, tidy and comfortable. Laura's recommendation of Granny's over the road was perfect. Thank you. Julian and Deirdre, Scotland.

  • Stayed: September 2013, travelled with friends
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Thank Julian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

On Oct 2, 2013, my niece and I checked in to the Canyon Inn in Flagstaff. My niece asked if it was possible to get 2 receipts. The woman at the counter began complaining instantly. I told her never mind; I would pay and my niece and I would settle between us.( Katie is only 18 yrs old, by the way). The clerk then began to lecture us on the proper way to check in. She kept complaining because the printer was out of ink, and we were causing too much trouble. Then as she was holding the key out, Katie took it. The woman all but screamed, "did you snatch that out of my hand? You snatched that out of my hand!! Did you really snatch that out of my hand?!!" By this time, I had had it with her bad attitude and asked Katie if she would like to go somewhere else. It was already past 9:30 pm and we had driven from California. Katie said, "no, let's just go to our room." So I gave the woman the money and she started to make change--a matter of a couple dollars. Then, she said" I'm not even going to make change. I'll give you the whole $3 back. You probably need it more than I do!!" Then, she walked into the back room shaking her head. This is the worst experience I have EVER had at a motel!!!

  • Stayed: October 2013, travelled with family
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3  Thank Zona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

We arrived quite late the first evening we stayed here ,but was accomodated with a great room , couldnt believe the size of it when we walked through the door ,and it was spotlessly clean .
Laura and James are lovely people and very helpfull , we wanted a steak and a beer ,Laura recommended a great place just accross the road called Granny's , it was just the job !!
Breakfast was included in the price , and it was everything that you would want to start the day .
We ended up staying another night here . Highly reccommended . Thanks Laura and James .

  • Stayed: August 2013, travelled as a couple
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Thank elaine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Canyon Inn Flagstaff

Address: 501 S Milton Rd, Flagstaff, AZ 86001-5419
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
Ranked #52 of 65 Hotels in Flagstaff
Price Range: £48 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Canyon Inn Flagstaff 2.5*
Number of rooms: 21
Official Description (provided by the hotel):
The Canyon Inn Hotel is located across from the Northern Arizona University campus - within easy walking distance. Canyon Inn Hotel Flagstaff offers 24-hour services and a friendly staff. Canyon Inn Flagstaff Across Convention center NAU/downtown. ... more   less 
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Also Known As:
Canyon Hotel Flagstaff
Canyon Motel Flagstaff
Canyon Inn Flagstaff North America

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