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Drury Inn & Suites Flagstaff
Ranked #3 of 66 Hotels in Flagstaff
Certificate of Excellence
Reviewed 28 March 2012

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank J R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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940 - 946 of 1,249 reviews

Reviewed 28 March 2012

Were due to stay 2 nights but ended up staying 3 nights due to a snow storm! The receptionist allowed us to check in early which was really appreciated. In fact, all of the staff were really friendly and very efficient.

Very comfortable room but a huge bathroom and nice toiletries. Plenty of towels. There is quite a bit of noise from doors slamming and people generally being noisy in the corridors.

The hotel is close enough to historic Flagstaff that you can walk and I would recommend you do. There are some lovely quirky shops.

The breakfast was good although we only ate continental - the sausages more closely resembled burgers and us Europeans don't do "biscuits and gravy"! The 5:30 kickback was good but there was a lack of variety. Every day it was salad, baked potatoes and crisps and the only variation I saw was bread-crumbed chicken one day and spicy bread-crumbed chicken the next. Then it was back to regular bread-crumbed chicken. There was rarely anywhere to sit so we ended up sitting in reception. If you want a regular meal at this hotel, you need to go outside, although there is a restaurant that is tied-in with the hotel. There is no bar here and if you want a glass of something after 7pm - yep, you have to go somewhere else.

My one issue was that adults and children were coming from the swimming pool and walking around in the lobby and seating area just wearing swimwear, with nothing on their feet. Surely a health and safety issue? Also, some people (including adults) went down for breakfast wearing their pyjamas! I know that the hotel tries to project a laid-back image, but is there anything wrong with telling people to dress appropriately?

  • Stayed: March 2012, travelled with family
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1  Thank raquelrattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

We stayed as a family with a dog. The staff was friendly and considerate. We asked for a room away from noise, and they delivered. Our room was clean, but too warm so we asked to be able to crack the window and they did. The only thing we did not like was not having a heater/fan in the bathroom, and we did not care of the mattress type. Too bouncy for sharing a bed with another, or if you have any kind of back problem. Other than that, the Drury Flagstaff is a good hotel and we would stay with them again.

Room Tip: Ask for a room away from the busy streets, and away from the elevators.
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  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank SkippyJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2012

The friendly staff and big rooms make this an excellent place to stay in Flagstaff.

We were a little surprised that the quality of breakfast choices was not up to Holiday Inn Express or Hampton Inn standards. Nonetheless, this is a good place to stay.

  • Stayed: March 2012, travelled as a couple
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2  Thank wonderfulworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

Our family of 10 stayed at the Drury for 2 nights. The check in process was efficient and the locations was centrally located. The price was definitely a value for what we received. The free breakfast and 5:30 kickback were well worth the stay! The kickback offered 3 free drinks and snacks such as nachos (with many choices of toppings!), boneless chicken wings, salad, veggies, and other items. The laundry facilities were right next to the pool so we could watch the kids swim and keep an eye on our clothes. The room was clean and had plenty of room for our family of 4. The beds were a little on the "lumpy" side but sleepable. The room was a bit too warm at night for our liking but overall we will definitely be coming back to a Drury!!! Well done!

  • Stayed: March 2012, travelled with family
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1  Thank joonbug72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

Our family of six adults, two children, and a baby travel together as often as possible. We stayed in three suites at Drury Inn Flagstaff for five nights during Spring Break. This was our first stay at a Drury Inn, but it most definitely will not be our last!

First and foremost, the staff is awesome! The young man who checked us in was truly friendly, and we were checked in within a couple of minutes. We had requested high floor rooms as close together as possible, and that's exactly what we got. Great way to start....:)

On one of the days our daughter's family wanted to order in food for lunch. The girl at the front desk had menus from the local delivery places, and also gave them ideas on the best places to order from.

On our first morning there, we had trouble with the hot water in our room. Chad, the manager on duty, immediately offered us a different room. My husband was not feeling well and did not want to move, so the maintenance man immediately offered to come to our room, and got the hot water going ASAP. Chad then checked with us several times that day and all during our stay to make sure everything was okay. Chad was at the hotel at all hours of the day, and always helping out where he was needed. He mingled with the staff as well as the guests, and always with a smile on his face. He made us feel really welcome. He is the epitome of a great manager!

The breakfast and "5:30 Kickback" staff members were extremely cordial and accommodating to every need, even at the busiest times. The food was tasty and plentiful at both times of the day. It was really great for our family to not only wake up to to a full breakfast, but also to come in from a day of tiring activities and find dinner waiting! This took the stress out of finding a place to eat, waiting to be seated, waiting for our food, etc., which can be taxing with such a large group, and especially with a baby. It also saved a lot of money, and that's always a good thing!

Our suites were large, with extremely comfortable furniture (including a recliner in both the living room and bedroom) and great beds. There were two televisions, with a wide variety of channels.

We are not the type of travelers who feel that housekeeping is a priority. If the room is clean when we arrive, we're good to go. We do exchange towels for clean ones each day, put our trash out, etc., and the housekeeping staff at the Drury Inn was always friendly and helpful with anything we needed.

The pool was large and not freezing cold, and the hot tub was also large and very warm. There were always plenty of towels in the pool area, and there are restrooms in the same room as the pool, which is an added plus with children.

I highly recommend this Drury Inn to anyone traveling in the Flagstaff area. We are Marriott Elite members, but Drury just might be our new first choice!

  • Stayed: March 2012, travelled with family
    • Value
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Thank kac1eac2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

The room was clean, staff was beyond pleasant and helpful. We didn't make it in time for manager's reception so can't speak to that. Beds were comfortable and room was quiet but the bedding wasn't great. They still have the "old school" bedspreads and it kept slipping off and there was only a light blanket. If you like heavy bedding, bring your own blanket if you can. However it is a TRUE 2 room suite which is nice. Some places say they have a suite but it's only a half wall separating the two rooms. Breakfast buffet was ok - eggs were very underdone and gross. Everything else was pretty typical "free breakfast" fare. Not "cooked to order". Could barely get a table because it was busy but that isn't the hotel's fault. Location is good. In parking lot of 1899 Bar & Grill and walking distance to Beaver St Brewery. It is on the corner of a busy road. Limited parking in front of hotel so you may wind up in parking garage. We got a special rate and paid $132 for the room and I guess I just expected something more along the lines of an Embassy Suites breakfast for that price.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
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5  Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, Manager at Drury Inn & Suites Flagstaff, responded to this reviewResponded 5 April 2012

Thank you for staying at Drury Inn & Suites Flagstaff. We are very happy to hear you were pleased with the room and our staff. Our rooms in Flagstaff do include an extra blanket in every room for every bed, located in the dresser drawer, for guests who prefer a heavier blanket. Drury Hotels, LLC is looking at our bedding presentation and testing new ways to enhance our beds, hopefully by year end, so keep your eyes open for exciting new changes coming soon. We appreciate your feedback on the eggs, and we will review with our kitchen team to be sure they are prepared correctly for each and every batch we put out. Thank you again for staying, and for your review. We hope to see you again soon, and hopefully, you will see more improvements we are making for our guests.

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Additional Information about Drury Inn & Suites Flagstaff

Address: 300 S Milton Rd, Flagstaff, AZ 86001-6259
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Flagstaff
#4 Romantic Hotel in Flagstaff
#7 Business Hotel in Flagstaff
Price Range: £94 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Drury Inn & Suites Flagstaff 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. This hotel is one of Mother Nature’s favorites. LEED Silver Certified, the Drury Inn & Suites of Flagstaff has many environmentally-friendly features, including solar panels and recycled water systems. ... more   less 
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Also Known As:
Drury Inn And Suites Flagstaff
Drury Inn & Suites Flagstaff Hotel Flagstaff
Drury Inn Flagstaff
Drury Inn Hotel Flagstaff
Drury Inn & Suites Flagstaff North America

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