We arrived on Thursday 12/27 and the check in staff were very nice. We got to the room and was disappointed in it's cleanliness and size. The fridge door opened ackwardly next to the wall. The builtins were very dusty. The mirror, walls and furniture were dirty. The grout on the bathroom floor was all broken up and missing.
We went down for the manager reception around 6pm. There were dirty tables and food on the floor. The pita bread, hummus and popcorn were OK, except for all the children that were in them. Went out to dinner, and came back to the room and realized that the pullout only had one pillow. We called the front desk, but they were out.
Woke up for breakfast and entered crazy breakfast land at 8am. Out of coffee, had to tell them, out of hashbrowns (completely), out of OJ, had to tell them, out of silverware, had to tell them etc. The breakfast room was too crowded...people waiting for dirty tables to be cleaned so the could put their full plates down. The food itself was good, but management needed more people working for a full to capacity hotel. Over and over we saw people asking for napkins, silverware, clean tables etc.
My husband and son went skiing and I stayed at the hotel. I went to the workout room which was very nice. Every staff member has been wonderful and accommodating when they can. We have one more night here. Let us see what it brings.
- Official Description (provided by the hotel):
- Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more less
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- Also Known As:
- Embassy Suites Flagstaff Hotel Flagstaff
- Flagstaff Embassy Suites
- Embassy Suites By Hilton Flagstaff North America