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“Perfect for Families visiting NAU”

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Embassy Suites by Hilton Flagstaff
Ranked #11 of 65 Hotels in Flagstaff
Arcadia, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect for Families visiting NAU”
Reviewed 5 September 2013

Walking distance to NAU. Spacious, comfortable and quiet, we were treated very well by the courteous hotel staff. The complimentary breakfast is something that you would pay at least $15 for at a restaurant, and the cocktail reception is the perfect way to wind down a busy day, and prepare for an evening out. Great work in a town filled with hotel choices.

  • Stayed September 2013, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Phoenix, Arizona
Level 5 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 September 2013

There for a family trip. Took my mother whom is in late 70's. We found the bathroom set up to not be good for those of age. It was also dirty and in need of maintenance. The grout needed to be redone and there was tiling missing around the handicap grab bar. There was dirt around curtain area and sticky in areas of the carpet.
I did like there were two rooms with two tv - nice for families
FYI - double beds are just that full size not queens.
Breakfast that is included was very good!
We were booked for two nights yet only stayed one -

Room Tip: Ask for room in the back so you are not on the road.
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  • Stayed September 2013, travelled with family
    • Value
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Helpful?
Thank BuySellAZHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain Hills, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 2 September 2013

I had a great stay, hotel is close to restaurants/night life. Very clean rooms, great complimentary breakfast w/ made to order omelets. Friendly staff went out of their way to make sure my stay was great.

  • Stayed August 2013, travelled on business
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    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lyndon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temple City, United States
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 September 2013

This hotel was a little disappointing considering it is being managed by Hilton. The rooms are outdated and the condition of the rooms are below expectations. However, the price does include breakfast and the overall dining service was pretty good. The staff was friendly and helpful.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 August 2013

The Embassy Suites is in the heart of Flagstaff and close to all attractions of the city. The rooms are wonderful with a seperate bedroom, two flat screen TV's, and free internet access? Where else do you get an free open bar every afternoon? Where else to you get great breakfasts with delicious made-to-order eggs and omlets in the morning in additon to all the usual breakfast foods? For the price this Embassy Suites is impossible to beat in Flagstaff!!

Room Tip: All rooms have parking outside their doors so it doesn't make a big difference.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 August 2013

Embassy suites is usually my go to hotel for trips with family. However on this trip we expected more.
Check in was a complete mess we arrived 5pm in evening to be told our room was not ready and to come back in an hour. We waited over and hour & a half , room was still not ready. It was almost 8pm before our room was available for us. We had no other choice but to wait in lobby with our 2 small children as it was too late and too cold outside (snow) to find elsewhere to stay.

The rest of our stay was fine. Room was a bit on the small size for a suite but adequate. Breakfast was included if not a bit crowded and then a popcorn and drink buffet in evenings.

  • Stayed January 2013, travelled with family
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Helpful?
2 Thank AndrayaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 28 August 2013
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced during our check-in process. Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.

Amy Todd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2013

We have been here three times in the last year - great experience each and every time. General Mangager Amy Todd - MAKES the experience. She is friendly and customer service focused and it is mirrored in her entire staff. Rooms are great, breakfast and happy hour perfect. Just dropped off our son for his firsrt year of college and Amy and her staff helped make the experierence super fabulous.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisaStocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 28 August 2013
Thank you so much for your fabulous review!!! I will be sure to pass along your great comments to the entire team.

We hope to see you again soon!

P.S. Please tell Dorothy hello :)

Amy Todd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Embassy Suites By Hilton Flagstaff North America

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