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Embassy Suites by Hilton Flagstaff
Ranked #11 of 63 Hotels in Flagstaff
Elfrida, AZ, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good...not great”
Reviewed 6 February 2014

Older motel, but undergoing renovation. Breakfast and Happy Hour were the best part of trip. Too expensive for an older motel. Layout of room was good. Coffee pot ran way too slow. Ok, but would look at other motels for a more moden room.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 11 February 2014
Thank you for your candid review of your recent stay with us. We appreciate your time and know that you have plenty of options for hotel rooms in the Flagstaff area.

We pride ourselves on being a more rustic lodge type hotel venue and I am sorry to hear that we did not exceed your expectations.

We only hope to earn another chance at your business in the future.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
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English first
Pueblo, Colorado
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 January 2014

First time at an Embassy Suites Hotel, and a nice experience. The staff was very friendly and knowledgeable, the desk clerk knew about almost every restaurant in town. The room was clean and met our needs very well. Best part of the stay was breakfast, had all the normal stuff and a cook to order menu, I had pancakes and bacon my wife had an omelet. Could not have done better at a restaurant. Will stay here the next time the need arises to stay in Flagstaff.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 5 February 2014
Thank you for your great review of your recent stay with us. We are so pleased that we exceeded your expectations.

We look forward to having you as our guests again soon.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 January 2014

Furniture needs updating, room furniture and carpet did not appear to be clean but it may be because it is old. Several lights in the room didn't work. Staff was very friendly, internet worked very well, breakfast was simple but decent.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Adriana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 5 February 2014
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively working with our housekeeping staff to ensure such missteps do not happen again. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to serve you.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2014

We took a trip to Flagstaff to visit Snowbowl for a day and had no hotel plans. Came across Embassy Suites and the Managers Special is what led us to our decision to stay LOL But rooms were nice and clean; staff very friendly; Managers special in the Lounge was an added bonus and bartender was great; and the breakfast made by the chef was absolutely DELICIOUS!
We actually ended up staying in Flagstaff for 1 more day than anticipated and came back to the same hotel and although bartender and chef were different, we still had a great experience with the Lounge and breakfast time. Not sure about the pool or hot tub since it is January and cold but they looked like a decent size.
Would for sure recommend staying at this Embassy Suites in Flagstaff!

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 29 January 2014
Thank you so much for your great feedback! We are so happy that we exceeded your expectations. We hope that you and your family will choose the Embassy Suites Flagstaff hotel as your home away from home when your travels bring you back to Flagstaff.

Thank you again and we look forward to seeing you again soon!

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 January 2014

Please be aware that the rooms in this hotel are NOT Suites. They are VERY small and I mean small even compared to a NORMAL hotel room. This hotel needs to update their website to be forthcoming and truthful about the SIZE and QUALITY of the rooms and NOT call them "Suites". Just because you can squeeze a table, chairs and love seat into a room does not make it a Suite. When we pulled out the hide-a-bed, we could not even walk in the room! This does not even account for the fact that there was nowhere to put our luggage!!! This hotel is NOT even CLOSE to the quality expected from an Embassy Suites chain. To add insult to injury, I was expected to pay over $186 / night for a room like that! It is absolutely misleading and incredibly dishonest business practice to imply this hotel has "Suites". I felt robbed to have to pay to sleep there. The ONLY good thing about your hotel is the staff and the breakfast. The staff is amazing, kind and polite, and the breakfast is good. It is a shame that I feel so violated after this experience. I will NEVER, EVER stay at your hotel or recommend it to anyone who has more than ONE person in their party and not even then because the price is ridiculous for the room you receive.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
4 Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 23 January 2014
Thank you for taking the time to review our hotel on TripAdvisor. Although I was glad to read from your review that you found our staff to be amazing and that you enjoyed our breakfast, I understand that we fell short in some other areas and that we did not provide you with what you expected specifically regarding the expectations you had on your room size. Our property and brand goal is to exceed our guests’ expectations--and I am disappointed that we were unable to meet your expectations for your stay with us. In your review, you bring up some great points that we are currently looking into. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services.

Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.

Sincerely,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, United States
1 review
Reviewed 20 January 2014

We were in town to visit my daughter that attends NAU. It was a quick overnight trip, so we weren't looking for an extended tay, although I think this would have served us well! This hotel was exactly what we needed and at the right price. We will definitely stay here again in the future!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 23 January 2014
Thank you for your great review of our recent stay with us. We take every step to insure that we provide an experience beyond our guest expectations. We look forward to seeing you again in the near future.

Sincerely,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greer, South Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 January 2014

Our room was very filthy with rusty door hinges in the bathroom, mold on the floor tiles and hair on the wall tiles. Spots on the bed linen and sofa. Breakfast area was covered with popcorn on the floor. In short: A very filthy stay, not very pleasant!!! Our experience: It has gotten to a gamble with Embassy Suites Hotels. Look for another hotel!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
3 Thank Mark Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 23 January 2014
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively working with our housekeeping staff to ensure such missteps do not happen again. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to serve you.

Kind regards,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Embassy Suites By Hilton Flagstaff North America

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