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“Not quite ESuites Standards”

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Embassy Suites by Hilton Flagstaff
Ranked #11 of 65 Hotels in Flagstaff
Waterloo
Level 5 Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Not quite ESuites Standards”
Reviewed 26 March 2014

First trip to Flagstaff and we gravitated to our favourite hotel chain and knew we couldn't go wrong with ESuites. Drive up impressions were very charming and front desk greeting and check in was stellar. One night stay for us after driving from Las Vegas and then on to Phoenix the next morning, so only had one evening in this location. The room was not what we requested and we thought that was due to booking on Hilton Honour Points - we assumed we were bumped down to two double beds vs the King and pull out that we requested. This hotel is only 2-3 stories high and was obviously not an original ESuites build; wood construction, ramps, and elevators that were small and cramped. Manager's Reception was nicely done in the library type bar with nice snacks. Not much close by to walk to for restaurants (important after happy hour), so I visited the chinese buffet next door and got take out - it was actually VERY good and extremely affordable for three persons (under $12). Quiet room for sleeping after a day of driving, just some neighbour noise, but subsided at an acceptable hour. Next morning breakfast was a bit cumbersome. Not enough places to sit for all the guests, the hot food line was long and slow moving so we made due with the buffet hot dishes. Not as effective as the larger ESuite permanent stations, the food was not as good as usual. After packing up and heading to Phoenix, my daughter realized that she left behind two very special beanie babies that she has had for a very long time. Housekeeping was quite unresponsive when leaving messages, so the manager got involved and took ownership of the situation. They assured me they had searched the room thoroughly to find the stuffies. But sad news - they were not able to locate. I appreciated the support and initiative of the manager, but am still puzzled why they did not appear. Two stuffed animals don't just go missing within hours of being left behind. Quite disappointing.

  • Stayed March 2014, travelled on business
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Helpful?
Thank UWaterlooTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 27 March 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. As an HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. I am also truly sorry that we could not find your daughter's stuffed animals but we are diligently keeping our eyes out for any sign of them. We hope you will consider staying with us in the future.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,464 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Yucaipa, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2014

Your family's first choice for a place to stay in Flagstaff, just minutes from I-40 with Arizona's greatest places all around. Start your day with an abundant and tasty breakfast, end it in a comfortable suite. A friendly and helpful staff not only make you feel welcome, but appreciated. This will be the only place I ever stay again.

  • Stayed March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 27 March 2014
Thank you so much for your great review. We strive to have all of our guests feel that "home away from home" feeling when staying with us. We are so glad to have exceeded your expectations. We look forward to seeing you and your family again soon.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, California
1 review
Reviewed 26 March 2014

This was my first visit to Flagstaff and to the Grand Canyon. The staff was friendly and helpful, making sure that we understood all of the amenities on the property, including the breakfast and reception hours. They provided directions to local restaurants and attractions and were great ambassadors for the city as well as for the Hotel. The suite was spacious and very clean - with everything we needed to enjoy our visit. But I didn't mention the best surprise - my husband mentioned at check-in that we were making the trip to the Grand Canyon for my birthday. I was surprised and delighted that one of the ladies at the desk had a small vase of spring flowers and a personal note waiting for me the next morning. It was the type of gesture that put a smile on my face for the rest of the trip.

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Alis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 27 March 2014
Thank you for your great review. We are so happy you enjoyed the flowers and your visit with us. We hope to see you again soon!

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bixby, Oklahoma
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed 23 March 2014

This is the second time at this Hotel. We enjoyed it the first time almost 3 years ago, so when we decided to take our Granddaughter to Ranger Spring Training, we chose this hotel again even though we could have stayed closer to Surprise where training was. My only complaint was the pull out sofa bed. It just wasn't very comfortable even for a petite 17 year old and it did not have a mattress cover on it. I did request one and it was delivered quickly, but it was still one of the thinnest sofa mattresses I've seen. We would stay again but would get 2 beds and forget the sofa!!

  • Stayed March 2014
    • Value
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Helpful?
Thank Darlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 25 March 2014
Thank you for your great review. We are so happy you enjoyed the hotel and amenities. We look forward to your return visit soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flagstaff, United States
1 review
Reviewed 23 March 2014

Needs refurbished. Needs new pillows. We have a fairly new Embassy Suites near us. It is fantastic. This is what we were expecting so we were somewhat disappointed. We could hear the people in the next room. Walls seemed to be thin. Pull out couch was not comfortable. Pillows were flat.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 27 March 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We have taken your comments under consideration as we continually work to improve our guest experience and wanted to let you know we are improving our property throughout the next few months. We are anticipating a full replacement of our bedding including pillows within the next 90 days.

We hope you will consider staying with us in the future and appreciate your time and understanding.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level 2 Contributor
6 reviews
Reviewed 22 March 2014

We chose this hotel to use as our headquarters while we visited the Sedona area of Arizona. What a gem: friendly and helpful staff, great breakfasts, light refreshments in the bar in the evening, a great view of the snow-topped mountain from the treadmill, and a comfy suite at night. What more could you ask for. We highly recommend this if you are planning to visit this area.

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Arlene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 25 March 2014
Thank you for your great review. We are so excited that we were able to exceed your expectations. We look forward to your return visit.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wasilla, United States
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 20 March 2014

We travelled with our exchange student, who is 17. The suite set up worked well for us; we had the bedroom, and she slept on the pullout in the living room. Space was adequate--we stayed 2 nights in Flagstaff while visiting the Grand Canyon. Drive to the canyon from Flagstaff was fine (76 miles), and Flagstaff itself was a great college town to stay in--perfect for our needs. Our exchange student used the Fitness Center both days we were there; the pool was closed, but that was fine as it was still quite chilly (we stayed in mid-March). The breakfast was perfect for us.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Prudence P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 25 March 2014
Thank you for your great review. We are so pleased you enjoyed all the amenities including our fabulous fitness center. I am sorry our pool was closed but as you said, the weather is still just too cold. We are hoping to open the first week of April.

We look forward to seeing you and your family again soon.

Thank you.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Embassy Suites By Hilton Flagstaff North America

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