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“there are so many other more reasonably priced”

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Embassy Suites by Hilton Flagstaff
Ranked #12 of 65 Hotels in Flagstaff
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“there are so many other more reasonably priced”
Reviewed 13 April 2014

Our recent stay at Embassy Suites Flagstaff was enough to make us never want to stay there again. -too expensive -small/awkward room -cheap brands for cocktail hour -long waits at breakfast -mold in and around shower/bathtub

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Sarah022302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 18 April 2014
Thank you so much for your feedback. I am sorry that our complimentary happy hour did not exceed your expectations. There aren't many choices for a two room suite with complimentary cooked to order breakfast and complimentary alcoholic drinks and snacks out there, so it is disappointing to hear that you were not happy.

We take all feedback very seriously and will be sure to review your comments with our entire team.

Thank you so much and we hope that you change your mind on a future visit to our hotel in the future.

Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Arvada, Co., United States
2 reviews
Reviewed 13 April 2014

Only spent one night but will be back. The staff was outstanding and the hotel in general was the same. The evening get together was fantastic bringing new friends to meet and a lot of laughs. The bartender was very friendly and relaxing.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 18 April 2014
Thank you so much for your great review. We are so happy you enjoyed your stay with us and look forward to seeing you again soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
carmel
Level 6 Contributor
332 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 11 April 2014 via mobile

Stopped in on way through area and decided to stop here first to see if the hotel was ok as had read a few mixed reviews. Decided to try after talking with Amy Todd at the front desk. She was very friendly and really went out of her way to make out kids feel at home. Room was nice. Pool was good. We had a great stay and would recommend this hotel.

Stayed April 2014
Helpful?
Thank craig t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 18 April 2014
Thank you so much for your great review. We are so pleased that you enjoyed your stay and look forward to having you again as our guest soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Golden Valley, Minnesota
1 review
Reviewed 11 April 2014

Stayed for a month while getting to know the area. Staff was very professional and courteous. I don't think I can think of another hotel stay that could compare. I've been a honors member for years and have been to many hotels around the U.S. One person in particular stood out. She was very knowledgeable and helped with an issue on a bill that I had to submit to my company for reimbursement. Misty made my stay exceptional. She was the director of sales. I would highly recommend staying at this hotel to all of my colleges.

Jack Romine
Territory Manager
Inova Labs

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 13 April 2014
Thank you so much for your great review. I will be sure to pass along your great comments to my entire team including Misty and our desk staff. We hope to see you again soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, United States
1 review
Reviewed 10 April 2014

You gotta stay at this hotel, it's the nicest place and accommodations are great! We really enjoyed the complimentary breakfast, the food was excellent. The food to order bar was great and fast, as we were on our way out to business meetings, so time was critical. The evening complementary drinks in the bar were a nice way to settle down and talk to coworkers for the wrap up of the day's events.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 12 April 2014
Thank you so much for your great review! Wea re so pleased that you enjoyed all the amenities we have to offer. We look forward to seeing you again soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 9 April 2014

Everyone was so pleasant. Nice place to stay . I will recommend it to every one I talk to. That's the best place my daughter said everyone was so nice to her. So yes we will be back . Thank you all at embassy suite Flagstaff.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ELMO0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 12 April 2014
Thank you so much for your great review! I will be sure to pass along your great compliments to the entire team. We look forward to having you stay with us again!

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanford, Florida
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 April 2014

This hotel had its high and lows. It was nice, but is starting to show signs of age in the furniture and finishes.

Highs:
Good location, close to the downtown restaurants.
Nice appearance on the outside
Manager's reception
Good Service
People at the buffet double dipping food.
Room Layout and dual flat screens
Great morning coffee

Lows:
Can hear through walls and into the hall with perfect clarity.
Line at the manager's reception was out into the lobby
Room furniture was very beat up
Lack of HD channels
Room furnishings and finishes were dated.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CABhimself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 9 April 2014
Thank you for your great review. We appreciate that you were able to give us your honest feedback. We are continually making improvements in our hotel and we have many changes to come in the next 18 months. We hope that this visit does not deter you from staying with us in the future. We will be reviewing your comments and as always, take all comments from our guests very seriously.

We are striving each and every day to improve and we thank you for assisting us in this process. We look forward to your return visit should your travels bring you back to Flagstaff in the future.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Embassy Suites By Hilton Flagstaff North America

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