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“LOVE Embassy Suites”

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Embassy Suites by Hilton Flagstaff
Ranked #12 of 65 Hotels in Flagstaff
Mount Calvary, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“LOVE Embassy Suites”
Reviewed 24 April 2014

We really enjoys staying at the Embassy Suites. Yes you may pay a bit more than a regular hotel but the extras are more than worth it. We have always met some great families around the world and enjoy the manager receptions to met these families.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lori L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 29 April 2014
Thank you so much for your great review. We will be reviewing your comments during our next employee luncheon along with all the others. We strive to be the cleanest and friendliest hotel in town. We are so glad you enjoyed your stay. We look forward to seeing you on a future visit to Flagstaff.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

This is not your typical Embassy Suites. Looks like they purchased the hotel from someone. Hotel is fine, nothing great, nothing bad. Very disappointed in breakfast. My family had breakfast later then me & by 9am they were out of most items. One of the reasons we stay at Embassy Suites is for the breakfast. I could have stayed at a cheaper hotel & will next time.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Michael Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 25 April 2014
Thank you for your feedback. It is not customary for us to remove any items completely from our breakfast unless it is our hot buffet. IF the hot buffet items are empty, we would prefer that you experience a fresh cooked to order breakfast when it's near closing time.

We want the opportunity to make it right and we want all of our guests to have their expectations exceeded. I am sorry this was not the case for you and your family.

We hope to have another opportunity to earn your business to show you this is not indicative of what we want our guests to experience.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, WI
Level 6 Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 20 April 2014 via mobile

We started our spring break at the Scottsdale Embassy Suites, so not a fair comparison (think golf clientele vs. hiker clientele and silverware vs. plastic ware) but this is a very average Embassy Suites - dark, dingy, in major need of an update. Carpeting in the elevator was actually sticky. Some good things included proximity to the Grand Canyon, Route 66 (walking distance to the Galaxy Diner) and NAU. In downtown Flagstaff, so no good views but internal rooms overlooked the small pool/courtyard area while the outer room faced parking lots or streets.

Stayed April 2014, travelled as a couple
Helpful?
Thank WiWeezie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 25 April 2014
Thank you for your feedback. I will be sure to pass along your comments to my entire team. We are always looking to improve our service and quality.

We look forward to having you again as our guest again in the future.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 18 April 2014 via mobile

Awesome staff. Friendly and willing to go the extra mile. The room was comfortable and clean. My only criticism was the the furniture was a bit worn and the bathroom wallpaper needed an upgrade. We will definitely choose embassy suites again.

Stayed April 2014, travelled as a couple
Helpful?
Thank Pam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 25 April 2014
Thank you for your great review. We are so happy to know you enjoyed your stay with us. I will be sure to pass along your comments to my entire team.

We look forward to seeing you again soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckeye,Az., United States
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2014

It had been a few years since we last stayed at this hotel. It had been a while since we last passed thru Flag. Our previous stays at this hotel were pleasant but nothing compared to our recent stay.From the time we checked in and were greeted by General Mgr. Amy Todd until the following morning when we checked out we couldn't ask for a more pleasant stay. Lobby was inviting,room was fresh, mgr. reception was exceptional with a very nice assortment of appertizers.Bar tender was pleasant as was the breakfast staff. A wide variety of breakfast was available. All in all a very pleasant stay and we will return.

Room Tip: Higher floor away from elevator.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 18 April 2014
Thank you so much for your kind words and great review! We want all of our guests to feel special when staying with us. We hope it doesn't take you as long to come back and visit us again.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 April 2014

Breakfast was A+, short order cook was excellent he made orders accurately and swiftly. Manager reception was slightly uncomfortable, due to management to police none hotel guests! They kept asking guests for info and keys. Maybe invest in armbands or handstamps. Asked for new towels from housekeeping- was prompt but damp?! Litter on ground for two days. Good location- close to university and downtown. Bed seemed a little hard. Lots of pillows Suite is very clean and nice.

Room Tip: be on 3rd floor due to people upstairs heard them walking around in back
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jomoma88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 18 April 2014
Thank you for your review. There must be some mistake since we do not ask for information, but do occasionally ask to see room keys to ensure people attending the evening reception are paying guests. In any other case, we would verify the guest information if they were paying for a premium drink and asking for the charges to be put on their room bill.

We are pleased that you found the hotel clean and friendly service with the rest of our staff. We appreciate your time and hope that this situation does not deter you from staying with us in the future.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herlev, Denmark
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 15 April 2014

Great stay in this small Embassy Suites.
There was a great atmosphere in the hotel, ALL the staff were friendly, helpful and smiling.
Room was fine. Good value for the Money.
We really felt welcome here.
Fine breakfast, up to Embassy Suites-standard.
My highest recommendations to this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesper V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 18 April 2014
Thank you so much for your great review. We are so pleased that you enjoyed the hotel and all our amenities. We look forward to having you again soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Embassy Suites By Hilton Flagstaff North America

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