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“Very Nice”

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Embassy Suites by Hilton Flagstaff
Ranked #11 of 63 Hotels in Flagstaff
Des Moines, Iowa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Nice”
Reviewed 21 July 2014

I would say the best component of this hotel is the staff. They were always welcoming, friendly and helpful. i went to them several times for recommendations or comments and they were willing to accomodate me. I had a couple issues with the room, but those were taken care of immediately. The breakfast in the morning is great with cook-to-order omelets or eggs. The snacks in the evening were nice. The only thing I would suggest is to have more variety. Different types of potatoes or breakfast meats or evening snacks. Close to lots of fast-food type restaurants, stores. Don't go to the Chinese place next door. I would stay here again if in Flagstaff. Furnishings are starting to get dated, but still fine.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PJ1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Fayetteville, Arkansas
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 July 2014

We stay at Embassy Suites around the country. This one was probably in the bottom third. Room was smaller than most, hallway carpet was old and had a unique odor. That being said, the service was top-notch and the amenities were very good. Room was clean, etc. Just needs to be updated.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 22 July 2014
Thank you Jack for your review! We appreciate any and all feedback. During your visit, we had just had our carpets cleaned and with the monsoon season, it really made it quite humid and musty. For this I am sorry and wasn't expecting this reaction.

We will definitely be learning from this experience and will try and coordinate better next time. We thank you for your time and look forward to your next visit.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 July 2014

We had a wonderful experience.

The front desk was very helpful and provided a map of the area.

Breakfast has a lot of options in the morning. I had an omelet every morning with onions, mushrooms, and green peppers. It was prepared quickly with very little wait. You could have also had bacon and hash browns with your omelet. There were also plenty of bread options, cereal, fruit, and scrambled eggs.
The room was spacious. In usual Embassy Suites style it had a living area and a separate bedroom.
I would stay there again!
Megan Mocko

Stayed July 2014, travelled on business
Helpful?
Thank Scrappy30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 22 July 2014
Thank you Megan for your great review! We are so pleased to know that you enjoyed all of our amenities we offer and our wonderful service. This is our expectation for each and every guest that walks through our door.

Thank you again and we look forward to your return visit soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA, United States
1 review
Reviewed 20 July 2014

Compared to other ES locations, this one is not up to the usual standards. Our room smelled musty and one day was not cleaned. That said, with the free breakfast and afternoon snack, it is still a good value.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jennifer30605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 22 July 2014
Thank you for your review, Jennifer. We appreciate your time and business. We strive to exceed our guest's expectations, and I am disappointed to learn this was not the case.

We have taken your comments very seriously and will do everything we can to improve.

Thank you and we hope to see you again in the near future.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott Valley, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2014

This Embassy Suites does not live up to the name. The problems we had with our room are too numerous to name (from the bed being too worn, to the noise from the room above, to the room smelling of smoke) -- suffice it to say that you should skip this one and try another Hilton hotel. The breakfast was awesome!!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 22 July 2014
Thank you for your review Scott. I am sorry that your stay with us did not meet your expectations. We have taken your comments very seriously and are continually making improvements to our property. As we would like to satisfy 100% of our guests with our beds, each person does have their own preference of hardness. The beds are less than three years old.

We appreciate your time and your business. We do hope that you will re-consider staying with us if you make future plans to travel to Flagstaff.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 July 2014

We started out from the Phoenix area bound for Santa Fe, NM. After a three hour drive we stopped at our first destination Flagstaff, AZ. We checked into the Embassy Suites and although we were quite early we were given our room keys right away! The room was very clean and all the little touches were there (Crabtree and Evelyn soaps, etc.)! That evening we went to the Manager’s Social and had a wonderful time. The appetizers filled us up, the drinks were cold and the bartender was a delight! Breakfast to order in the morning was a great way to start the day! So nice to see a smiling face on the chef that early in the morning! Check-out was a breeze and we were soon on our way. Our first stop was perfect! Will stay again when we are in town! Thank You!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Claire1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 22 July 2014
Thank you Claire for your great review! We are so pleased to hear that you enjoyed our hotel the best out of the four you stayed in during your vacation. We strive every day to exceed our guest's expectations and we are so pleased to hear that we did just that.

We look forward to seeing you again very soon.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Klamath Falls, Oregon
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 July 2014

I would like to tell you what I thought about the room but we never made it that far.

Not sure what was going on in Flagstaff on a Tuesday night but it seemed very busy, we pulled into the Embassy Suites because we have stayed at their chain before and been extremely pleased.
After 18 hours of driving we just wanted some dinner, a shower, and a nice bed. Pulled into the parking lot, which was very full, and looked online to see if they had rooms available. They had a king suite online so we immediately booked it before walking in just to guarantee we would get a room.

The outside of the hotel was beautiful, we were very pleased. We walked up with all of our luggage, again it had been a very long day, and went to the front desk. There were two people working, a young man who was helping some woman on her laptop, and a young lady. We told her we had just made a reservation, she looked our reservation up and then had this weird look on her face. She told us to hold on she needed to speak with someone. She stood there perplexed at the computer screen, then finally went to the office behind her and exchanged words with someone, then came back with that same look. Finally she asked the man to help her, he said okay and left the woman staring at her laptop, didn't say excuse me to her or anything and then came to help this puzzled girl with our room.

She then asked, can we rent this room out, the carpets were shampooed today and there is no TV, would you still be willing to pay $165, for wet carpets and no TV, no thanks!! So the young man said "not sure why this room was available, it's currently closed right now?" My question, do you have other rooms, "nope, we are all booked up, you can drive up the street to the double tree, let me check, yep they have rooms"
Really, not even a I am so sorry for the inconvenience or let me call over there and have them put a room on hold for you, something? We got nothing, not a sorry, not a thank you, not even a kiss my behind?

This might be the nicest hotel in Flagstaff but we will never know because they completely lost my business with their extremely rude customer service skills.

My recommendation, head over the next few blocks to the DoubleTree, not sure if the rooms at the Doubletree are nicer than Embassy, the rooms at Doubletree were very nice, and the better part, the people are much more polite and friendly.

  • Stayed July 2014, travelled with family
    • Location
    • Service
Helpful?
2 Thank smalltimetraveler08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review, 22 July 2014
Thank you for your review. I’m sorry we were unable to accommodate you during your recent trip through our area. We hope the accommodations you secured at our sister hotel were satisfactory. We are consistently training our staff and will use your situation (as you explained) to insure that this does not happen in the future. We value your business and I am sorry that my team did not take care of you the way we expect and strive for every day.

We do hope that you will re-consider staying with us if you make future plans to travel to Flagstaff.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Flagstaff

Property: Embassy Suites by Hilton Flagstaff
Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Embassy Suites By Hilton Flagstaff North America

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