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Embassy Suites by Hilton Flagstaff
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Reviews (1,613)
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All reviewsmade to order breakfastevening receptiongrand canyonstarbucks coffeefree happy hourliving roomcomplimentary breakfastfree drinksnau campusbreakfast was excellentfront desk staffbeds were comfortableyogurtroad tripwilliesofasnow
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Reviewed 22 July 2014

Attending a conference at the High Country Conf. Center. ES was a short walk from the HCCC and about 1/2 mile to Flagstaff. Welcoming staff, comfortable room and outstanding breakfast (made to order omelets and more) made this a great lodging option.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Albert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

I would say the best component of this hotel is the staff. They were always welcoming, friendly and helpful. i went to them several times for recommendations or comments and they were willing to accomodate me. I had a couple issues with the room, but those were taken care of immediately. The breakfast in the morning is great with cook-to-order omelets or eggs. The snacks in the evening were nice. The only thing I would suggest is to have more variety. Different types of potatoes or breakfast meats or evening snacks. Close to lots of fast-food type restaurants, stores. Don't go to the Chinese place next door. I would stay here again if in Flagstaff. Furnishings are starting to get dated, but still fine.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank PJ1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

We stay at Embassy Suites around the country. This one was probably in the bottom third. Room was smaller than most, hallway carpet was old and had a unique odor. That being said, the service was top-notch and the amenities were very good. Room was clean, etc. Just needs to be updated.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded 22 July 2014

Thank you Jack for your review! We appreciate any and all feedback. During your visit, we had just had our carpets cleaned and with the monsoon season, it really made it quite humid and musty. For this I am sorry and wasn't expecting this reaction.

We will definitely be learning from this experience and will try and coordinate better next time. We thank you for your time and look forward to your next visit.

At your service,

Amy Todd
General Manager
Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

We had a wonderful experience.

The front desk was very helpful and provided a map of the area.

Breakfast has a lot of options in the morning. I had an omelet every morning with onions, mushrooms, and green peppers. It was prepared quickly with very little wait. You could have also had bacon and hash browns with your omelet. There were also plenty of bread options, cereal, fruit, and scrambled eggs.
The room was spacious. In usual Embassy Suites style it had a living area and a separate bedroom.
I would stay there again!
Megan Mocko

Stayed: July 2014, travelled on business
Thank Scrappy30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded 22 July 2014

Thank you Megan for your great review! We are so pleased to know that you enjoyed all of our amenities we offer and our wonderful service. This is our expectation for each and every guest that walks through our door.

Thank you again and we look forward to your return visit soon.

Amy Todd
General Manager
Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Compared to other ES locations, this one is not up to the usual standards. Our room smelled musty and one day was not cleaned. That said, with the free breakfast and afternoon snack, it is still a good value.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank jennifer30605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESGM, General Manager at Embassy Suites by Hilton Flagstaff, responded to this reviewResponded 22 July 2014

Thank you for your review, Jennifer. We appreciate your time and business. We strive to exceed our guest's expectations, and I am disappointed to learn this was not the case.

We have taken your comments very seriously and will do everything we can to improve.

Thank you and we hope to see you again in the near future.

Amy Todd
General Manager
Embassy Suites Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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