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“Needs an overhauling!!”

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Holiday Inn Express Flagstaff
Ranked #10 of 63 Hotels in Flagstaff
Certificate of Excellence
atlanta
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Needs an overhauling!!”
Reviewed 3 August 2011

This hotel is old and run down. This hotel still allows smoking in the hotel so non smoking and smoking rooms are mixed on the same floors. I was on floor 4 and the moment I exited the elevator and could smell cigarette smoke. My room was just OK. The bed was good, TV good, bathroom good but other furnishing were run down and need replacing! I would not recommend this hotel for long stays or for business. I was there in July of 2011 and the hotel was jammed with young kids there for some sort of retreat.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank wooldric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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655 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
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English first
Las Vegas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 August 2011

Very nice and clean hotel, located right off the highway. Average 'free' breakfast. Friendly staff. Yummy Chocolate Chip cookies in the afternoon!

Hotel's back side faces an industrial area and the train tracks. Trains go by about every 15-20 minutes during the evening hours. The air was cool (cooler then Las Vegas) so we wanted the window open to enjoy the air - unfortunately the window was blocked and would only open about 4 inches - and the trains kept coming....got really funny after a while and then really annoying.

Hotel has some aging, I believe it has been 'refreshed' but some of the public areas have edge wear and had not been updated...small, slightly creaky elevator.

Room Tip: Choose front for highway or back for train sounds!
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank MsSnoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Titusville, Florida
1 review
Reviewed 25 July 2011

We stayed two nights here and I think the customer service makes all the difference. The staff was friendly, polite and courteous. The facility is not 5 star but it is well maintained and clean. They have a better than average breakfast buffet with alot of choices. The pool is indoor/outdoor. I would definetly stay here again.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vsheehan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
314 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 22 July 2011

Close to the freeway, but a clean and well managed express Holiday Inn.
Well supervised complimentary breakfast and a really helpful team on the desk. They made some great restaurant suggestions

Room Tip: Very little noise on highway front rooms
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  • Stayed November 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BarryJ_100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 7 July 2011

The title sums it up. It's not like they had a bunch that were out of service. They physically only had one of each (and the dryer was reported as broken by the line of people waiting to use the one washing machine). They might have gotten away with a 2 had the manager not been so indifferent about it. When asked about the situation, her callous response was, "We're actually very busy, so no one else seems to mind." They're busy because of the Holiday Inn name within driving distance of the Grand Canyon, not because of anything this hotel is doing right. To be fair, breakfast was actually pretty good. Rooms were clean. Comfort level was ~ok.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Beaker18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melozone
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 June 2011

We called late in the evening for a room and they had it waiting when we arrived. There is a great heated pool that is both indoors and out.. The rooms are clean and comfortable. Breakfast is always hot and good.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank melozone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 11 June 2011

Hotel was just fine- rooms clean, breakfast fine, staff helpful. Would stay again.

However... arrived on Amtrak, phoned for the free shuttle pickup. Hotel contracts with a local cab company for the shuttle, rather than operate its own.

The cab arrived at the Flagstaff Amtrak station. Driver loaded our bags in the trunk. Then the cabbie got a fare that wanted to go to Sedona. Seeing the possibility of a hundred dollar fare and nicer tip, the cabbie then told us his dispatcher told him that he had to take the Sedona fare. The driver removed our bags from the trunk, placed them on the ground, and took off, leaving us standing there.

Another cab eventually came, and confirmed that the dispatcher said no such thing, and that in fact the previous cab had been dispatched precisely to take us from Amtrak to the hotel.

Beware that the same may happen for shuttle from the airport. Our other shuttle cab drivers were completely fine.

The hotel should not put up with this treatment from its shuttle partner.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Travel_Synopsis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Flagstaff

Property: Holiday Inn Express Flagstaff
Address: 2320 E Lucky Ln, Flagstaff, AZ 86004-9744
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 63 Hotels in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff
Holiday Inn Express Flagstaff North America

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