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“Disappointed” 3 of 5 bubbles
Review of Holiday Inn Express Flagstaff

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Holiday Inn Express Flagstaff
Ranked #10 of 63 Hotels in Flagstaff
Certificate of Excellence
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed 16 March 2014 via mobile

This Holiday Inn Express was disappointing in comparison to our other HIE experiences. The bed at this location was not as comfortable as other HIE. It was not the higher end plush pillow top I've previously experienced. The decor was also plain and more "budget" style.

Stayed March 2014, travelled as a couple
Helpful?
Thank ReeceBrunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this review, 3 April 2014
Dear ReeceBrunk,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the bed in your room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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645 reviews from our community

Traveller rating
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    127
    42
    28
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
St. John's, Newfoundland, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

A couple hours from the Grand Canyon. Nice rooms, decent beds. Okay pool and hot tub outside too. Loved the breakfast in the morning - very nice touch. Lots of info, close to a mall and lots of restaurants and stores.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 22 April 2014
Dear Melissa T,

Thank you for taking the time to leave a review about your stay. We are very happy to see that you enjoyed your stay and particularly that you enjoyed our breakfast so much! We love receiving such positive feedback, so thank you!

Thank you again for your review and we hope to see you again next time you travel to the Grand Canyon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsburg, Virginia
Level Contributor
166 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 9 March 2014

We stayed her as we did a number of tourist items in the area from page over to Holbrook. Centrally located, rooms clean and comfortable, and free brekfast met the normal standard. Front desk folks friendly with good tips on area food and attractions

Room Tip: ask for a room on the side away from the railroad tracks
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fabdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 22 April 2014
Dear fabdog,

Thank you for taking the time to leave a review about your stay. We are thrilled to see that you enjoyed your stay and received excellent customer service from our staff! Additionally, we appreciate your comments in regards to our complimentary breakfast!

We appreciate your feedback and look forward to being your host again very soon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 March 2014

Room was clean and updated. The outside is apparently in the process of being redone as well as the halls but rooms are nice and so is lobby. Don't let the outside fool you. Employees at front desk were cheerful and helpful. One of the front desk attendants was in training but still was very cheerful and had outstanding customer service. I recommend this hotel.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Isaac D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 22 April 2014
Dear Isaac D,

Thank you for taking the time to leave a review about your stay. We are pleased to see that you had a great stay with us and that you received such excellent customer service from our staff! We appreciate your comments and I have passed them along to Katie (the staff member you mentioned who was in training)

Again, we appreciate your feedback and look forward to being your host again very soon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Casa Grande, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 February 2014

We had a nice stay at this express. We visited SnowBowl and it was only a 25 minute trip. Kai-leigh at the front desk was very helpful. Breakfast was the traditional express breakfast, but everything was always stocked and fresh. The rooms are a little older, but they are starting renovations soon. Can't wait to see it! We definitely enjoyed our visit and will most likely be returning next year.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alyana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 22 April 2014
Dear Alyana T,

Thank you for taking the time to leave a review about your stay. We are thrilled to see that you enjoyed your stay while visiting Arizona Snowbowl. We are also very happy to ready that you received excellent customer service from our staff! Your comments have been passed along to Kai-Leigh, so thank you again for your kind words.

We appreciate your feedback and do hope to see you again next time your travels bring you to the area!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai Region, China
Level Contributor
350 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 bubbles Reviewed 15 February 2014

I stayed here with friends for one of our stops as we went on a roadtrip in the southwest. The rooms were clean and had suffient heating system. The breakfast was average but there is an option to dine next door, at Denny's Diner. An outdoor parking came complimentary with our booking.

The location is very conveniet. There is a petrol station 500m away and the place is close to the main highway exit.

This place is reasonably priced and well-kept.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wandering_dive_geek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 17 February 2014
Dear wandering_dive_geek,

Thank you for your review. We are pleased to see that you enjoyed your stay with us and that you were able to take advantage of our convenient location and the restaurants that surround our hotel. We appreciate you taking the time to leave your review and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Richland, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 February 2014

Hilary was extremely helpful. She gave us directions to local hot spots as well as helped me find some authentic Indian pottery. Would recommend this place due to her excellent help! My only complaint was my bed had long hairs on the sheets and wrappers on floor by the bed. But I'm sure if I told them they would have fixed it with a smile.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stacy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 15 February 2014
Dear stacy h,

Thank you for your review. We appreciate your kind comments and I have passed them along to Hilary. We pride ourselves on having a fantastic staff so we are very happy to see that Hilary provided such great customer service to you during your stay.

I would like to apologize, however, about the issue you experienced with finding hair on your bed and trash in the room. This is unacceptable and we will be investigating this incident to prevent similar instances from occurring.

Thank you again for your review and we do hope to see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Flagstaff

Property: Holiday Inn Express Flagstaff
Address: 2320 E Lucky Ln, Flagstaff, AZ 86004-9744
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 63 Hotels in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff
Holiday Inn Express Flagstaff North America

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