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Holiday Inn Express Flagstaff
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Reviews (742)
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All reviewscinnamon rollsgrand canyonsales managerroom was cleanpancake machinefree breakfastbottled waterthe breakfast areacracker barrelfront desk staffyogurtwould stay here againnice stayhot breakfasteasy accessup to dateconvenient location
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Reviewed 22 March 2014 via mobile

Our family stays in a lot of Holiday Inn Express properties on road trips throughout the country. This one is different than any we've stayed in before. First, it's an older high-rise building that was built as another brand and turned into HI Express. It is currently undergoing renovation on the top floor, and it looks like it could use a little renovation throughout. On the positive side, the front desk staff was very helpful, and the rest of the staff was quite friendly. They also offered infused lemon water and fresh cookies upon arrival, which was a nice touch. Overall, not the best but not the worst.

Stayed: March 2014
Thank travelm0m64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this reviewResponded 4 April 2014

Dear travelm0m64,

Thank you for taking the time to leave a review about your stay. We are glad you enjoyed your stay and received excellent service from our staff as we pride ourselves on our customer service. You mentioned in your review that renovations were being done on the top floor, and I wanted to let you know that you stayed with us during the beginning stages as the entire property is being renovated. This includes all guest rooms, our lobby, breakfast area and meeting space as well.

We are very excited about these upcoming changes and we certainly hope to see you again soon next time your travels bring you to the area. Again, we thank you for your review and look forward to being your host again very soon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

This is not the first time, neither will be the last, that we've stayed in this hotel, always with very pleasant experiences. Quick access to I-40 and Historic Route 66, but note that hotel is surrounded by light industrial uses. There are some restaurants and gas station within a walking distance. Our kids love the partially-indoor heated pool, but note that jacuzzi is not indoors. The breakfast room in plenty large and very pleasant with a fireplace, apples, oranges, cookies, water, and coffee available at all times. Staff is friendly. Two-bed room is a little tight for our little family, but beds and pillows are comfortable. Note that rooms have a mini-fridge, but no microwave. There is a microwave avaialble for use in the breakfast room. Unfortunately, we were assigned to Room 218; that night was very windy in town, and the hotel was completely booked. The moment we entered the room we realized it was noticeably cold, the curtains were moving, and smelled very dusty. We checked and concluded a bunch of ourside wind was getting inside the room through the lack of sealing of the AC/Heating unit on the wall, underneath the window. It was late, we were very tired after a long drive, knew the hotel was completely booked, so we decided to block some of the air with blankets from our beds, but it didn't help much. We let staff know at the front counter when we cheked out, and the gentleman just apologized. Four days later we were back in the hotel, and noticed that our new room, 320, is a lot more comfortable with the AC unit sealed! :)

Room Tip: Northern view rooms allow you to enjoy the view of the San Francisco Peaks.
  • Stayed: March 2014, travelled with family
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Thank Maria-Tucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this reviewResponded 5 April 2014

Dear Maria-Tucson,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the HVAC system. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

We stayed two nights and had adjoining rooms. We had renovated rooms and they were very nice. The breakfast was good and we enjoyed the pool and hot tub. The hotel is currently under renovation but we were not disturbed by any of the work.

Room Tip: I called a week prior to our visit to request adjoining rooms and they were able to accommodate the request.
  • Stayed: March 2014, travelled with family
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Thank Pazuzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this reviewResponded 22 April 2014

Dear Pazuzu,

Thank you for taking the time to leave a review about your stay. We are glad you enjoyed your stay in one of our newly renovated rooms. We are also glad you were able to take advantage of our pool and hot tub!

We appreciate your feedback and look forward to seeing you again next time your travels bring you to the area!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014 via mobile

This Holiday Inn Express was disappointing in comparison to our other HIE experiences. The bed at this location was not as comfortable as other HIE. It was not the higher end plush pillow top I've previously experienced. The decor was also plain and more "budget" style.

Stayed: March 2014, travelled as a couple
Thank ReeceBrunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this reviewResponded 3 April 2014

Dear ReeceBrunk,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the bed in your room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

A couple hours from the Grand Canyon. Nice rooms, decent beds. Okay pool and hot tub outside too. Loved the breakfast in the morning - very nice touch. Lots of info, close to a mall and lots of restaurants and stores.

  • Stayed: April 2013, travelled with family
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Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this reviewResponded 22 April 2014

Dear Melissa T,

Thank you for taking the time to leave a review about your stay. We are very happy to see that you enjoyed your stay and particularly that you enjoyed our breakfast so much! We love receiving such positive feedback, so thank you!

Thank you again for your review and we hope to see you again next time you travel to the Grand Canyon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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