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“Not the best HIE!”

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Holiday Inn Express Flagstaff
Ranked #9 of 65 Hotels in Flagstaff
Certificate of Excellence
Niagara-on-the-Lake, Canada
Level 6 Contributor
293 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Not the best HIE!”
Reviewed 19 May 2014

We'd just stayed at the HIE in Amarillo and this paled by comparison. Just tired and somewhat dilapidated. Decent breakfast. Heating didn't seem to work at all well. Location decent for Rte 66. filler filler

Room Tip: Frankly another hotel.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhharvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 23 May 2014
Dear mhharvey,

Thank you for your review. While we appreciate for your feedback, we are disappointed to read that you were not completely satisfied with your stay. I would love to speak with you and gather more information about your stay so that we can resolve this issue and (specifically the issue with the heater in your room) so that this does not happen again moving forward. Please contact me directly by either telephone or email.

Again, we apologize about these issues and I look forward to speaking with you soon to resolve the issues that you experienced.


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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CT
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 May 2014

You can really tell how well a business is manged by the way the employees act when the boss is not around, as it really does flow from the top. My family of 14 was there for 5 days earlier this month, and the manager Archie and his staff went out of their way to accommodate our very diverse group, some of whom had special requests due to intolerance/sensitivities to cleaning products. Every staff person I interacted with went above and beyond the call of duty, and did it with professionalism and a smile. The front desk people were great about giving us directions, maps, discount tickets, etc. One of the ladies even put my clothes in the washing machine for me and then, without me asking, offered to put them in the dryer while we were out at dinner! The free breakfast in the morning and free coffee all day was wonderful. We also took full advantage of the hot tub and nicely heated pool after days site-seeing in the Grand Canyon, Sedona, and downtown Flagstaff. The fact that Archie gave my husband and me a suite so my family would have a place to "hang out" in was the icing on the cake, and really helped create some great memories. Thank you to Archie and to his wonderful staff! If anyone is looking for a clean, reasonably priced place to stay in Flagstaff, look no further!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank lindarCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 21 May 2014
Dear lindarCt,

Thank you for your review. We are thrilled to see that you enjoyed your stay! We pride ourselves on providing top notch customer service so we are thrilled to see that everyone on our staff (including our General Manager, Archie) went above and beyond to make your stay so memorable!

Again, we appreciate all of your kind words and we hope to see you again soon!


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento CA
Level 6 Contributor
162 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 May 2014

Stayed three nights while visiting the Grand Canyon, etc. The hotel is undergoing a renovation, which is needed. The corridors need paint, but the rooms are comfortable, the WiFi worked well. The hotel is close to restaurants and the freeways.
The breakfast was typical HIE fare.
You can find a better deal on rates, however. The price per night is high for the area

Room Tip: Find out where the renovation crew is.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonthethird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 15 May 2014
Dear jonthethird,

Thank you for your review. We are pleased to see that you enjoyed your stay and were able to take advantage of our convenient location, complimentary breakfast and surrounding restaurants.

Again, we appreciate your review and we hope to see you again next time you are in the area!


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Putnam, Connecticut
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2014

We were just in Flagstaff for a family reunion. Archie, the manager upgraded our room to a suite so we could host our family as a group. Kailey was also very helpful with all our needs while there. The staff at the hotel was absolutely great in so many ways.
Archie runs a top quality hotel and has a great staff. He came to us at breakfast daily to check in on our stay and offered tips for sightseeing, restaurant reservations and more. It is the only time I ever met a hotel manager in decades of staying in hotels! Archie, enjoy our token of appreciation.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeBogdanski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 15 May 2014
Dear MikeBogdanski,

Thank you for taking the time to leave a review about your stay. We are very happy that you enjoyed your stay with us and that you were able to host your family reunion at our hotel. We very much appreciate your kind words about our staff and are thrilled to see that they delivered such excellent customer service to you and your family!

Thank you again for your feedback and we look forward to being your host again very soon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 1 Contributor
4 reviews
Reviewed 6 May 2014

We had a family reunion at the Holiday Inn Express, and were happy with most aspects of the experience.

The room was clean, the bed was very firm, and the breakfast was excellent. They were nice enough to upgrade one of our group to a suite, which gave us a comfortable place to relax and visit.

My husband and I were on the railroad side of the building, which had me worried, but whatever they used for the windows provided excellent sound insulation. I could barely hear the trains even when I listened for them.

The biggest minuses were probably the very slow elevators, the minimal drawer space, and the fumes from carpet in the hallways -- they've just been replaced, and the smell from the off-gassing was pretty unpleasant.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 7 May 2014
Dear Beverly B,

Thank you for your review. We are so happy that you chose us to be your host for your family reunion and that you enjoyed your stay with us! Your comments have been passed along to our breakfast staff, so thank you again for your kind words.

Again, we appreciate your review and we hope to see you again next time you are in the area!


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 May 2014

I stayed at the Holiday Inn Express Flagstaff 1 night before a hike in the Grand Canyon and one night after a hike in the Grand Canyon. The first night was dissapointing, the second night was much better.

Negatives for the first night only: The coffee maker had not been cleaned. The alarm clock did not work.

Negatives for both nights: I could not find a switch to turn on any lights from the door vestibule.

Positives: Good location. Friendly and helpful front desk staff. Very good breakfast. Fresh fruit available in breakfast room at all times. Comforable beds.

Stayed April 2014, travelled solo
Helpful?
Thank Love_to_travel177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 7 May 2014
Dear Love_to_travel177,

Thank you for taking the time to leave a review about your stay. While we are happy to read that you enjoyed your second stay with us, I would like to apologize about the issues you experienced during your first stay. We will be looking into this matter to ensure that it is resolved and does not happen again.

We appreciate the kind words regarding out breakfast and front desk staff and will be sure to pass them along! Thank you for your feedback and we look forward to being your host again very soon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level 5 Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 April 2014

We booked this hotel minutes before arriving and the process was very painless. We were told that the floor above us was being renovated (the 4th floor), but that any work was not permitted to start until 9:00 am. I never would have known there was renovation happening on the floor above us if they had not told us about it because I never heard a thing. The room we stayed in was pleasant- it was just like any Holiday Inn Express room we have stayed in previously. Breakfast was decent too. For the price you pay, the quality is good. If I am ever in Flagstaff again, I will be staying here.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, 28 April 2014
Dear PinkBlink,

Thank you for taking the time to leave a review about your stay. We are thrilled to see that you enjoyed your stay! We are also very pleased to see that our current renovation was going on without you even realizing! We are working very hard to ensure that our renovation does not cause our guests any disturbance whatsoever, so we are very happy to read your comments.

Again, we appreciate your review and we hope to see you again next time you are in the area!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Flagstaff

Property: Holiday Inn Express Flagstaff
Address: 2320 E Lucky Ln, Flagstaff, AZ 86004-9744
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff
Holiday Inn Express Flagstaff North America

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