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“Nice people, under renovation”

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Holiday Inn Express Flagstaff
Ranked #10 of 66 Hotels in Flagstaff
Certificate of Excellence
Reviewed 26 July 2014

Our room needed paint, the toilet paper holder was falling off, the entrance to the hotel was crumbling. However, the staff was very gracious and went out of their way to see to our comfort. We appreciated the guest laundry access.m

Room Tip: Wifi very slow
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  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this reviewResponded 28 July 2014

Hello Terry C,

Thank you for taking the time to leave a review about your stay. We are currently going through a full renovation of our hotel. Our guest rooms are being remodeled from wall to wall including: new wallpaper, bedding, furniture, carpets, as well as new art work. We just completed the exterior painting to the building and now currently working on the front entry way to the building. We have had a couple people try to fit to large of a truck under the overhang cause minor damage which we are trying to fix. I do hope you will visit us when our renovation is complete to see how great our hotel truly is.

Best wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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383 - 389 of 724 reviews

Reviewed 23 July 2014

Even though the refurbishment is in progress, staff and management were extremely careful that it had minimum impact on customers. Our room had already been upgraded with new everything. The bed was very comfortable and there was plenty of space in the room for bags etc. Would definitely recommend staying here.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Porka54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this reviewResponded 25 July 2014

Hello Porka54 from Lismore, Australia,

I would like to thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay while visiting Northern Arizona. We hope you come back in your future visit to the area.
Again thank you for your kind words, see you soon!

Best wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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Reviewed 15 July 2014

We used my IHG points to stay at this hotel. All in all it was a clean hotel with a wonderful breakfast. The building is obviously tired, but is in the midst of remodeling - one can only imagine how much nicer it will be when finished. Hotel has a pool that is half indoor and half outdoor - my daughter liked the idea. We only had one small waste basket and the WIFI kept dropping connection, but these are relatively minor items. I would stay here again.

Room Tip: The views from the North side are a bit nicer.
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank DrMarkDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this reviewResponded 16 July 2014

Dear DrMarkDG,

Thanks for choosing our hotel while visiting the Flagstaff area. As we value guest feedback I want to also thank you for taking time to provide us comments regarding your stay. We are pleased to hear you were able to take advantage of our full hot breakfast as well as our indoor/outdoor heated pool. I would like to apologize for the inconvenience of the WIFI connection during your stay. Our maintenance crew will be informed of this issue in hopes it will not happen again. We do hope to see you on your future travel through Northern Arizona to see our hotel when the renovations are complete.
We appreciate your loyalty to our IHG Rewards program, see you soon!

Best wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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Reviewed 14 July 2014

These past 3 weeks I stayed in HI Express hotels in Page AZ, Cortez CO, Santa Fe NM and Flagstaff AZ and I noticed a lot of similarities. In every hotel the size of the room was generous, but there were no wardrobes. A 3-drawer cabinet is not nearly enough for your holiday luggage and you are forced to keep most of it in your suitcase.
In general everything in the room was in working order and well maintained. Sufficient wall plugs to charge your phones, tablets, cameras etc, all at the same time. The beds are very comfortable.
The breakfast facilities were similar in all hotels and the offered ranges were identical. A typical American obese breakfast with pancakes, syrup and jelly, eggs and fried sausages, donuts, glazed cinnamon buns, muffins, stale bread for toasting, cereals and concentrate juices diluted with too much water. More than you will find in the average motel, but nothing for me. I took the only sensible products I could find like skimmed milk, low fat yoghurt and fruit, and bought the rest in the supermarket. It didn’t bother me but the service in the breakfast area was inadequate and unacceptable. Every day many items were not replenished for a longer period of time.
As a platinum member I am entitled to an upgrade but this particular hotel did not have any.
The location of this hotel is ideal for tours in the area. There are plenty of decent restaurants in the historic old town, but parking may be difficult.
The ‘high-speed’ internet is not stable but ok with off peak speeds of 350Kb down and 70Kb up.
Refurbishing is overdue but there is work in progress. At this moment the prices are too high for what is offered an I would recommend this hotel only off season.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Arno B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this reviewResponded 16 July 2014

Dear Emprie07,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am delighted with the compliments you afforded to our hotel; we work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. We do hope you will visit with us again the next time you travel through Northern Arizona.
Again thank you for taking the time to leave a comment, it is greatly appreciated.

Best Wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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Reviewed 13 July 2014

This hotel is currently undergoing renovations, and we were assured from the moment we made our reservations that this would not impact our stay. Apparently Holiday Inn Express' view of 'no impact' is very different than mine. We visited for a softball tournament, and had we not been required to stay at this particular hotel in agreement with the tournament, we would have found somewhere else to stay.

There is currently no access to the front driveway, which definitely impacted our stay (and ability to get to the front door and unload our belongings) and the whole place looks rundown. The elevators are slow and dark with paint chipping, and there do not appear to be stairs available for when you don't want to wait for the elevator. (isn't that the law? I thought it was. I could be wrong, I just thought it was a requirement.)

Rooms are in need of work. They've recently had newer carpeting, and furnishings are ok, but our toilet seat in the bathroom was chipped and had questionable stains on it throughout our stay. Our tub had a slow drain, so it filled as anyone took a shower. Doorjambs are bent, or broken, and housekeeping service seemed cursory at best.

Yes, there is a free breakfast, but it's mainly white bread products, scrambled egg patties (???) and sugared yogurt. I understand you get what you pay for, but for $170/night, I expect a bit more.

I gave two stars because the service was pretty good, and there were some nice touches like cookies out in the afternoon and iced citrus water available. Just very frustrated that I paid the amount I paid for very little in return.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Vegrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this reviewResponded 15 July 2014

Dear Vegrunner from Albuquerque, NM,

Thank you for choosing our hotel while visiting the Northern Arizona for your softball tournament. We strive to deliver a positive memorable stay for all guests and it is apparent we fell short during your stay. I would like to apologize about the issues that you experienced during your stay. While we are excited about the changes that are due to come with our renovation, I am disappointed to hear that you suffered inconveniences when trying to use the front entrance to the hotel. We are pleased to hear you enjoyed the service and got to take advantage of the cookies and citrus water we set out for those checking in.

I do hope that you will allow us the opportunity to be of service when you visit the area again. B

Best regards,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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Reviewed 11 July 2014

Old hotel that is getting a poor remodeling job. Staying in a remodeled room with mold on bathroom ceiling and window screen s are torn. No microwave in room. One washer and dryer for the hotel. Staff is nice. I would recommend that you find a better place to stay that is cheaper.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank dts0422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this reviewResponded 14 July 2014

Dear dts0422 from Rapid City, South Dakota.

I want to thank you for taking time to leave us a review of our service. We strive to deliver a positive memorable stay for all guest and if it apparent we fell short during your stay. As you stated we are an older property and therefore going through a major renovation at this time. I do hope that you will visit us again when the renovation is completed. Thank you for notifying us, we haven’t had mold problems in the hotel previously and we have our housekeeping staff addressing this immediately.

Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

Sincerely,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

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Reviewed 19 June 2014

The night before our start of a rafting trip through the Grand Canyon, we stayed at the Flagstaff Holiday Inn Express. We appreciated the comfortable bed, the frig, the clean accommodations, the excellent breakfast buffet, and the citrus water and cookies upon arrival. We were well-cared for. We were temporarily confounded by the new heating/cooling element, but a visit from a staff member cleared up our confusion. Thanks for the service!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gail B W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this reviewResponded 30 June 2014

Dear Gail B W,
Thank you for your review. We are pleased to hear you were enjoyed your stay prior to you rafting trip through the Grand Canyon. We are excited you were comfortable since the time arrived; being able to take advantage of the citrus water and chocolate chip cookies while checking in, as well as the comfort of the beds throughout the night to awake to the many options of our full hot breakfast to start your day!

Again, we appreciate all of your kind words and we hope to see you again soon.


Sincerely,


Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Ln, Flagstaff, AZ 86004-9744
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 66 Hotels in Flagstaff
Price Range: £76 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
At our newly renovated Holiday Inn Express Flagstaff Hotel, expect a pleasant stay and a warm welcome on every visit. Our friendly staff, complimentary services, and comfortable accommodations offer you the comforts of home while you're away. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff
Holiday Inn Express Flagstaff North America

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