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All reviewsnorthern pinesattached restaurantindoor poolroom was cleanhot tubon site restaurantgrand canyonfront desk staffexercise roomone night staywould stay here againking roomoff the highwaygreat roomconvenient locationfridge and microwavesauna
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Reviewed 1 July 2012

Our room was great. The staff was a little slow with the payment process. Had to have manager help both times. No continental breakfast, but restaurant is fairly priced with great service. Would stay again.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kcecil0802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose A, Manager at Days Hotel by Wyndham Flagstaff, responded to this reviewResponded 20 August 2012

Dear Guest,

Thank you for taking the time out of your schedule to complete a TripAdvisor review regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

During your stay we were training new staff. I apologize for the inconvenience that this brought you. We promise that we try to train our staff thoroughly and completely to insure that all of our guests receive the best possible customer service.

Again, thank you for completing your review and if I can be of assistance to you, don't hesitate to contact me directly at Jose.Alvarado@DaysHotelFlagstaff.com


Sincerely,
Jose Alvarado
Hotel Manager
Days Hotel Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2012

Hotel is very dated and in need of updating.
Room had some updates and was clean.
Restrauant attached to hotel was excellent.

  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank snowbirdxxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear Guest,

Thank you for taking the time out of your schedule to complete this TripAdvisor review regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Our hotel rooms were completely renovated. We apologize that our property didn’t meet your standards. We are working very hard daily to insure that we have one of the best hotels in flagstaff. We will look at your concerns and insure that improve and insure that your experience isn’t duplicated.

Again, thank you for completing this review and if I can be of assistance to you, don't hesitate to contact me directly at 928-779-6944.


Sincerely,
Jose Alvarado
Hotel & Sales Manager
Days Hotel Flagstaff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2012

OK room with balcony. Breakfast not included. Did not use the pool or hot tub, because it was occupied with noisy kids. The lift had a view over the pool and hot tub area! We think it was ok for the money we had paid.

Stayed: June 2012, travelled as a couple
1  Thank RunningAround42195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear Guest,

Thank you for taking the time out of your schedule to complete this TripAdvisor review regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing this review and if I can be of assistance to you, don't hesitate to contact me directly at 928-779-6944.


Sincerely,
Jose Alvarado
Hotel & Sales Manager
Days Hotel Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2012

I don't know how this place got so many good reviews, maybe we were just unlucky. Accommodation closer to the GC was booked out so chose this place due to the positive reviews.
The building and hallways were really old and need refurbishing asap. Inside our ground floor room, everything seem OK but there were some bits that needed updating. It had a sliding door to the outside where two old plastic chairs sat with broken pieces of concrete which acted as the stepping stones amongst the dirt and weeds. Only advantage was quicker access to get stuff from the car parked directly outside.
The rooms on either side of us were also occupied and we could hear their whole conversations including their TVs, it felt like they were actually in the room with us. The air cond / heater was so loud and sounded like an airplane taking off, so of course we could also hear these units in the other rooms. Later on, the room directly above us also became occupied and every step they made we heard. It was so loud that l thought the ceiling was going to break. We've stayed at many places with occupied rooms above ours but the buildings didn't make as much noise as this one.
It was our worst experience staying at any accommodation in terms of getting any sleep due to the noise from the rooms we were surrounded by as well as anyone out in the hallway. I think I got 3 hours sleep maximum, very upset and ripped off after spending $140. First and last time for me at a Days Inn.

Stayed: May 2012, travelled as a couple
1  Thank Chiefy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear Guest,

Thank you for taking the time out of your schedule to complete this TripAdvisor review regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

We are sorry that your stay wasn’t to your standards. We will definitely look at all of your concerns and work to insure that this experience isn’t duplicated. We have been working on continuing to make improvements to our hotel.

Again, thank you for completing this review and if I can be of assistance to you, don't hesitate to contact me directly at 928-779-6944.


Sincerely,
Jose Alvarado
Hotel & Sales Manager
Days Hotel Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2012

We stopped in on the way to the Grand Canyon. The hotel is obviously an older property as I had expected from other reviews, and did not expect it to be luxurious. The rooms were clean and obviously have undergone some recent upgrades, but the halls and exterior are not in good shape at all.

The indoor pool and spa were not what I expected. They were both beautiful and well maintained. We all enjoyed that part the best. The roof and atrium are about like the rest of the property-just ok - but the actual swimming area is top notch. If there is one reason to stay here, the pool is it.

The hotel is very near shopping and downtown which is very convenient.

For $65, the room was about what I expected, but the pool was much more.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JSN1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear Guest,

Thank you for taking the time out of your schedule to complete this TripAdvisor review regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

We are glad that you enjoyed our public areas. We think that our pool really sets our hotel apart. We will continue to make upgrades to our hotel and we hope to see you again as we continue to make improvements.

Again, thank you for completing this review and if I can be of assistance to you, don't hesitate to contact me directly at 928-779-6944.


Sincerely,
Jose Alvarado
Hotel & Sales Manager
Days Hotel Flagstaff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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