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DoubleTree by Hilton Hotel Flagstaff
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Reviews (1,681)
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All reviewsdouble treesakura restaurantfront deskgrand canyonwarm cookiesnice hotelmain buildingbreakfast buffetwould stay here againgreat place to staythe room was nicebeds were comfortableroad triplobbyteppanyakisaunanau
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1,426 - 1,431 of 1,681 reviews
Reviewed 17 October 2011

Stephanie bent over backwards to make sure our stay fit our needs and our company's budget! The room was very clean and large with everything you would need to rest, work or relax! We were psyched up about the sleep number bed but disappointed in its lack of comfort.
A place to stay without worry of "unexpected things or critters" in the bed, room or bathroom!!

  • Stayed: October 2011, travelled on business
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1  Thank Irene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded 18 October 2011

Thank you for your comments and feedback. Though you didn't enjoy the sleep number bed, know that we do have traditional bed-guest rooms as well upon request. We look forward to your next visit to Flagstaff.

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Reviewed 12 October 2011

We stayed overnight for sightseeing to Grand Canyon and Sedona. Very pleased with friendly staff at front desk. Helpful service because of crutches. Clean room. Excellent equipment in fittness center. Prompt room service. overall pleasant experience..we had a great view from 4th floor window!

  • Stayed: October 2011, travelled with family
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1  Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded 14 October 2011

Thank you so much for choosing the Radisson Woodlands Hotel during your recent visit to the Grand Canyon. We love hearing your feedback and look forward to seeing you and your family again soon. (Winter is coming and so is the Polar Express, and easy drive from Flagstaff!)

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Reviewed 10 October 2011

We took our son to check out the NAU campus and attend the football game October 8-9th. We picked the Radisson since we are Club Carlson members and because of its proximity to the school.The check in experience was easy. The room was clean and quiet. Since we have a sleep number bed at home, we got a room with them. The only complaint was breakfast. The restaraunt staff wasn't very friendly, never smiled. I ordered the buttermilk pancakes and they did not taste good. They were kind of sour. Maybe old batter? My son and husband both had dishes with scrambled eggs. They had no flavor at all and were kind of dry. Ended up spending $44 for a meal no one liked. Although I would stay at the hotel again, I wouldn't eat at the restaraunt (at least not for breakfast).

  • Stayed: October 2011, travelled with family
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1  Thank msrosied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded 11 October 2011

Though we are very pleased that you enjoyed your stay with us while visiting NAU (go Lumberjacks!), we are taking very seriously your comments about the restaurant and food quality. We hope not only to improve but to exceed your expectations on your next visit to Flagstaff. Thank you for choosing the Radisson Woodlands Hotel.

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Reviewed 2 October 2011

We stayed 4 nights at Radisson Woodlands Flagstaff. We where accommodated on first floor of the annex building (not the building where the lobby is). No Microwave or fridge was expected, but thin walls was a surprise. We could hear everything around us, people talking on hallway, next room tv, baby crying at the upper room, wasn't a good experience.
The Hotel is well located ang loved the City and the surrounding areas.

  • Stayed: August 2011, travelled with family
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3  Thank NPS_FAN50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded 4 October 2011

Thank you for choosing the Radisson Woodlands Hotel during your recent trip to Flagstaff. We apologize that the noise of your neighbors disturbed your stay. Though we can't ensure all guests (especially babies) remain quiet (based upon availability) we are happy to move guests to another room if it makes their stay more comfortable. Note that we do have Parlor Suites with microwave and refrigerators. We do appreciate your feedback and hope to see you again on another visit to Flagstaff.

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Reviewed 26 September 2011

We stayed in the hotel for NAU parent weekend. It was a perfect spot from our son's dorm. It is a pretty location and has enough parking--which is a big plus after some of the hotels we have stayed in!
We did had a few minor problems--both remotes seemed to be programmed for the same bed. We never did get the left side of the bed nearest the window to change--every time I tried to change it, the other bed's sleep number moved!
There was also a live roach on Sunday morning in the bathroom. We were in room 338. Where there is one, there is usually many--you may want to spray.

  • Stayed: September 2011, travelled with family
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2  Thank tonsoffun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this reviewResponded 28 September 2011

We are so pleased you found our location near NAU convenient during parent weekend. Thank you for letting us know about the issues with the remote. We like to know about these technical issues ASAP so that we can resolve them during your stay. In regards to the bug you found - this hasn't been an issues previously, but definitely one we'll have both housekeeping and maintentance on top of - thank you again, for bringing your concerns to our attention. We do take every review and comment seriously - enabling our hotel to continue to improve.

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