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“Don't stay in the "back separate portion" of the hotel!”

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DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 63 Hotels in Flagstaff
Certificate of Excellence
Kelowna, B.C. Canada
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Don't stay in the "back separate portion" of the hotel!”
3 of 5 bubbles Reviewed 8 April 2012

Room was lovely but tap fell off when we tried to use it. They were prompt in offering to fix it. Very clean! Staff could be a bit more friendly....bartender was very pleasant but didn't have a clue how to prepare drinks and it took forever. Nothing major I suppose. The section where we stayed at the back of the hotel has walls like PAPER!! We could hear everything happening in other rooms and doors slamming all nite for all three nites that we stayed at the hotel. Ask if there are any huge functions of lots of kids happening at the same time as your stay or you'll regret it.... Don't book thru Expedia (we did, requested a king size bed ) and were told upon checking in that "we get what we get"....the hotel itself will match any other price you get a quote on so book directly thru the hotel.

Room Tip: Do NOT STAY IN BACK SEPARATE PORTION OF THE HOTEL!!! Very clean room. Beautiful lobby so stay in fr...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Msdonna96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 16 April 2012
Let us first apologize that you had an issue with your in-room faucet -- though we always hope guests enjoy a perfect stay, our goal is to be able to resolve any issues promptly and efficiently, so we are happy we were able to do so for you. We'll pass along your comments regarding the bar staff as we are focused on providing exceptional service throughout the hotel. Though there isn't a difference in the thickness of the walls from the back building to the front, we do understand when groups or functions are in-house it can be inconvenient -- we will and do request all guests respect each other - but are happy to move rooms if that would make a guests stay more enjoyable. We always try to accommodate all guest requests, no matter where they book, but you are correct that it's easier to guarantee specific room types when booking direct with us. Thank you for taking the time to share your feedback.
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1,489 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (186)
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Bainbridge Island, Washington
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

We had a pleasant night at this hotel, it met my expectations. It is in good condition, clean, and in a good location. The staff was excellent at getting us directions to local restaurants, therefore cannot comment on the hotel restaurant. We did request a rollaway, which we had to call for twice. And the gentleman that dropped it off was almost unwilling to set it up. Even though the reservation was for 3 adults, housekeeping was set up for two. For the price point & location, this was pleasant.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katsat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 19 April 2012
Thank you for taking the time to share your review. We are pleased that your stay met your expectations. We will definitely, review, however, our standards with our team in terms of rollaway delivery so that there aren't future issues. Our guestrooms are setup for 2 persons as a standard, but we are happy to deliver more towels and amenities upon request.
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Flagstaff, Arizona
Level Contributor
270 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

I'm not trying to be too big a crank, but I find Radisson hotels to have this splashy decor, which doesn't quite come off,as these places were put together with cheap materials. This is really a pretty nice hotel, but the lampshade in our room was missing a screw, giving it that cheap motel floppy lampshade look. ( should have reported that. ) I find the decor of the rooms rather bland. OK< enough said - I am getting to sound like an old crab. The restaurants on the premises are quite nice and the staff was fine.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EAZELIFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 30 March 2012
Thank you for your candid review... we honestly appreciate all feedback. We read each review in part to learn where and what we need to improve. Know that we will be in the process of renovating our rooms in the near future and will be excited for you back for a 'Wow' experience. In the meantime, we'll look into that lamp problem. Thanks again and we hope to see you again on a future visit to Flagstaff.
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New Delhi
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

This is one hotel I would recommend to everyone visiting Flagstaff. The location is superb - very close to I-17 and I-40 both. The rooms were very nice and clean. The bathroom had a jacuzzi which we liked a lot. The staff were helpful and friendly.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wickershumskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 22 March 2012
Thank you for your review. We are so pleased you found our location in Flagstaff convenient and our rooms, amenities and staff met your needs. We appreciate the recommendation!
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Omaha, Nebraska
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

This is a very nice hotel the front desk employees were very helpful at check in and then once we got settled in our rooms they called to see if we needed any thing. The rooms were clean and the beds were comfortable.The lounge for happy hour was nice after traveling all day I was ready for a drink and the prices were reasonable. My only regret is that I couldn't stay longer then a night. Next time my plans bring me to Flagstaff I will stay at the Radisson I highly recommend it.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stahms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 22 March 2012
On behalf of our entire team here at the Radisson Woodlands, thank you for choosing us during your (brief) stay, we appreciate the recommendation and hope to see you again soon when you're able to stay and enjoy Flagstaff for a longer period of time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

Our plan was to stay for one nght only, but due to heavy snowfall we had to reconsider our plans. First, we wanted to extend the stay for anther night, but decided then to cancel the extra night and try to get out of town. The ladies at the reception were extremely helpful and friendly, changng our plans twice was absolutely no problem. The hotel itself is a nice place, located just minutes from I40 and a short cab ride (7-8 $) from historic downtown. Stayed there twice and wouldn't hesitate at all to stay again. Great hotel, great staff, stay there!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meberz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 19 March 2012
Thank you so much for your recommendation. We are so pleased that, though you weren't able to extend your stay with us, you enjoyed your brief visit. Hope to see you in Flagstaff again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belfast
Level Contributor
91 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 15 March 2012

Everything was excellent about this hotel and surprisingly good value for the quality

We felt so good about the room that we slept really well

Happy hour food good quality and value as was the wine and beer.

Public areas were lovely, we enjoyed sitting on the comfortable leather sofa at reception in front of the fire.

Receptiionists were helpful and competent, especially Valerie

We enjoyed the Japanese restaurant, too much food and I needed to eat very little the next day.

Breakfast was fine (not included).

I can only prIaise and recommend this hotel

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grumpyoldulsterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 19 March 2012
On behalf of our entire team here at the Radisson Woodlands, thank you for your kind review. We read and take seriously all reviews -- with positive feedback as well as constructive comments. Thank you for your recommendation.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson
DoubleTree By Hilton Hotel Flagstaff North America

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