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“NAU Band Day stay”

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DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 65 Hotels in Flagstaff
Certificate of Excellence
Oro Valley, Arizona
Level 5 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“NAU Band Day stay”
Reviewed 11 November 2013

Knowing that they are under renovation I had no expectations, we arrived in the early early morning and the check in was smooth. We had a room in the second building which was fine except for the lack of vending machines which were all out of order. Also getting to the restaurant was a challenge because of a Halloween party that night. We wanted to try the Sakura restaurant but they said it was a two hour wait for my daughter and I when there were open tables, took our money else were. The buffet breakfast was very good, would be great if you had a waffle maker. Will try again when the renovation end and the chocolate chip cookies are baking.

  • Stayed October 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank bzydad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 13 November 2013
Thank you for posting your review. Though we've tried to keep all renovations 'under cover' we do apologize that you experienced inconveniences. We definitely do recommend, however, reservations for our Sakura Sushi & Teppanyaki restaurant. It does get busy and we do hold tables for existing reservations.
We look forward to welcoming you back when we convert to DoubleTree by Hilton Flagstaff! (Date TBA soon!)
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Bristol, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 November 2013

We stayed here on November 3rd for 2 nights.very easy check in,with very polite staff.felt really welcome.the rooms had all we needed,the beds were comfortable and the bar was great to with very friendly
staff.ample amounts of parking,so didn't have to worry about the car.its situated on route 66,which was great,it was within walking distance to a few restaurants/bars but only a $6 taxi from flagstaff.I would definitely stay here again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tommyk79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 11 November 2013
We appreciate your comments and recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013 via mobile

The good: hotel is well located (Rte 66), staff were all very helpful especially when ordering taxis. It was also very good value for us - we booked this hotel as part of a Flagstaff Extreme package and as part of this we received two free drinks on the hotel bar and a breakfast voucher. The breakfast was tasty and portions just right.

The bad: fortunately, very little! No safe in the room and the hotel is being refurbished, so the lobby is a little untidy.

Stayed November 2013, travelled as a couple
Helpful?
Thank Evening_bell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 11 November 2013
We appreciate your review and recommendation. So glad you were able to take advantage of our Flagstaff Extreme Package! It WAS a great deal!
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Great Falls, Montana, United States
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 November 2013

we chose this hotel based on recommendation of a friend- got a king suite. The hotel is in a transitional phase- construction in process- even so- hallways needed a good vacuuming. Room was average- good thing we had a discounted rate- the wall paper was peeling off the walls- bathroom could have been cleaner- furniture was old- carpet was ole- bed comfortable enough. Service was excellent- if the hotel completes the upgrades- this is a nice place to stay. At this point in time- luxury is tempered by the improvement efforts.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank Gail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 11 November 2013
Thank you for choosing the Woodlands Hotel during your recent visit to Flagstaff. We are in the final stages of renovations in the process of becoming the DoubleTree by Hilton Flagstaff. We appreciate your patience as we complete this process and look forward to welcoming you back on your next visit to Flagstaff.
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wales
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 October 2013

Check your Bill if you order the $18 meal deal - nobody could explain the way drinks / tax were priced. Nice meal, though.
Bar service lacked charm, and led me to question why Americans expect a tip for doing what is obviously their job.

Room Tip: All seemed fine
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waylon_the_beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 11 November 2013
We appreciate your feedback (we assume from one of our restaurants) and lounge. The Woodlands Hotel features two restaurants - Sakura Sushi & Teppanyaki and the Woodlands Restaurant. We appreciate all feedback that helps us to improve our services and experience.
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Worcester, United Kingdom
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 October 2013

Stayed in the hotel for 2 nights with a coach party of around 48.

Upon arrival we were greeted with a glass of bubbly. While we were waiting on the tour guide to give us the room keys we were asked by a friendly staff member if we wanted to dine in the hotel with 3 different coach parties we knew it was going to be busy. The restaurant staff were helpfull and friendly even though they were busy. Nothing too much trouble. Certain food allergies were also met when placing the order for food.

Would recommend this hotel to friends and family if visiting the Grand Canyon area.

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
Thank gillo_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 31 October 2013
Thank you for including us in your Grand Canyon experience and for the kind recommendation.
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Buntingford, United Kingdom
Level 6 Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 30 October 2013

We had a two night stop over here on our tour of SW USA. The group were greeted with sparkling wine on arrival - a good start! The hotel had good eating and drinking facilities and the room was clean and comfortable; the only gripe was that the room had no folder of hotel information. The hotel has two restaurants; we ate in one of them and had a nice meal which was only spoil by an inconsiderate waitress who insisted on bringing the desserts out despite the fact that one of our party had not finished their main course. This was the only poor service we suffered the whole holiday. We have not allowed this to influence our overall rating of the hotel, which was otherwise very good. The hotel served some really good craft beers in the bar.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 31 October 2013
Thank you for your kind and candid review. We are so pleased you enjoyed your stay with us (though we will be addressing the inappropriate service issue experienced in our restaurant to ensure it is not repeated). Safe Travels!
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson
DoubleTree By Hilton Hotel Flagstaff North America

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