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“Stay at Double Tree”

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DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 65 Hotels in Flagstaff
Certificate of Excellence
Scottsdale, United States
Level 1 Contributor
3 reviews
“Stay at Double Tree”
Reviewed 27 April 2014

Excellent value, location, cleanliness, friendly staff, and a great Happy Hour! We have stayed here previously with the same results. We will bring our visiting friends here again on the way to the Grand Canyon.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shari P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 28 April 2014
Thank you for your kind review and recommendation. We look forward to your next visit to Flagstaff and the Grand Canyon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Flagstaff, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 23 April 2014

Wantto travel to a great city and be treated like royalty? Then head to Flagstaff Arizona and stay at the Doubletree Flagstaff. Simply a great hotel with new rooms, new lobby, great staff, and can-do attitudes. Every associate should wear Yes! buttons, as they are all about guest satisfaction. Two restaurants on-site, room service, gym, and pool. The Lobby Bar is a great hit, with an awesome bartender which makes your experience even better. Give the Doubletree a shot, you can't go wrong with this property!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 25 April 2014
Thank you for your kind review . We are working very hard to be the 'Best Hotel... Ever!"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 April 2014

I found feces still in the toilet bowl upon check in, sink was wet. Also found a half gallon milk container in the fridge. Breakfast vouchers weren't honored, I will never stay here again + it's over priced.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Exaktoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, General Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 28 April 2014
submitted on behalf of Michael Rock, General Manager:

Please accept my sincere apologies for your experiences during your recent visit. We take this and all feedback seriously and I apologize for the issues. I have followed up with my front office and housekeeping teams. I would like to get additional information from you as well to ensure we are able to resolve all of the concerns to your satisfaction. We will be reaching out directly, but do appreciate you taking the time to inform us via your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 April 2014

We stayed one night at the DoubleTree by Hilton on our way to the Grand Canyon from Phoenix. Excellent stay, facilities were clean and comfortable. Wi-fi was fast, no complaints. We were even given 2 cookies on arrival which were delicious. Would definitely recommend this hotel to family/ friends.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rhiannon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 25 April 2014
Thank you for your kind recommendation and for including the DoubleTree Flagstaff in your Grand Canyon vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 5 Contributor
67 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 April 2014

Took my family to visit the grand canyon and used the doubletree flagstaff as home base for three nights. The rooms are fine with comfortable beds and plenty of space. The property is near NAU and has lots of chain restaurants nearby for dining options.

My wife made the mistake of ordering room service one night. That took nearly an hour to arrive (without any offer of apology) and was largely inedible. So, what others have noted about the restaurant held true for us.

Didn't use any other facilities.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PMFRVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 22 April 2014
Thank you for taking the time to post your review. We are pleased you found our location convenient and overall enjoyed your stay. We are working diligently, using comments such as yours as a training tool, to improve our food service and food quality. We assure you on your return visit, you will see a vast improvement in this area. We do appreciate your feedback.
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Kerrville, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

When you stay in Flagstaff, AZ your travel experience will be greatly enhanced when you stay at the Double Tree. The service is great, the hotel is elegant, and the restaurants are pleasing. This property is recommended for business travelers as well as for those who are traveling through or on route to the Grand Canyon.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank JourdoS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 22 April 2014
We appreciate your comments and recommendation. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton
Level 4 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 April 2014 via mobile

This is a really nice hotel situated on the old Route 66. The rooms were nice and spacious with a really comfortable bed. The room had a coffee maker and a fridge and a hair dryer was also provided. Breakfast was included on our stay and it was nothing special but perfectly adequate for our needs and coffee, tea and juice was served at the table. The restaurant was lovely, clean and spacious too. There is free WI-FI provided also. I chose to go out for my evening meal to genuine 50's diner that is located just down the hill from the hotel, it was only a short walk away and I noticed that there were other facilities such as a Walgreens nearby also. I would definitely use this hotel again if I was in the Flagstaff area

Stayed April 2014, travelled with friends
Helpful?
1 Thank Fran1511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 22 April 2014
Thank you for your kind recommendation. We are so pleased you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson
DoubleTree By Hilton Hotel Flagstaff North America

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