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“Summer in Flagstaff”

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DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 64 Hotels in Flagstaff
Certificate of Excellence
Tucson
Level Contributor
3 reviews
3 hotel reviews
“Summer in Flagstaff”
Reviewed 14 June 2014

The new Hilton, formerly the Doubletree, was a wonderful place to hold a conference. The room was spacious and clean, the onsite eatery was roomy, staff was gracious and the food was tasty. The desk staff was very friendly and helpful. I'll stay there again if I have the chance.

  • Stayed June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank TucsonDesertDweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 17 June 2014
We're so pleased you enjoyed your stay with us! Thank you for the recommendation.
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1,523 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dublin, Ireland
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2014

Abysmal - rooms not ready when we arrived - dining experience diabolical - coeliacs beware - no understanding or apparent concern to accomodate requirements of gluten-free diet - no lessons learnt at dinner - same lack of interest at breakfast next morning.

  • Stayed May 2014, travelled with family
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Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 17 June 2014
Thank you for your insight on your recent experience at our hotel. We’re very sorry that our dining experience didn’t meet your expectations and we’re taking your recommendations to improve our menu. Our guest reviews give us valuable information to deliver the best dining experience possible to all of our guests, and we appreciate your feedback about more gluten-free options. Please visit us again the next time you’re in the area, and tell us how we’re doing. Thank you.
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Scottsdale, United States
1 review
Reviewed 12 June 2014

I enjoyed my stay at this property. Clearly the front office staff was trying very hard to deliver quality service. And while house keeping staff did deliver a crib and xtra towels promptly to my room the daily service was well below standard. The bath tub was not cleaned at all, towels that had been left on the floor were hung back up as if they were fresh, coffee mug was not replaced and coffee supply was inadequately restocked. Also, my breakfast tray was left in the hallway all day, not cleared until I requested. My room service breakfast was not delivered on time, until I called and said cancel it, english muffin to on the tray, no salt & pepper, barely 1.5 cup coffee in a large pot, but silverware for 2. I was happy with the bed and room generally. And was glad I had a suite as a friend and child needed a bed to sleep in on Saturday and the staff was very helpful in setting that up. On the 4th floor a dog was barking in the room next door.

  • Stayed June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gretchen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelServiceExpernce, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 10 March 2017
We hope you'll have the opportunity to return since we have fully renovated after our conversion to DoubleTree. We have new service standards and an amazing team.
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1 review
Reviewed 11 June 2014

We traveled around 400 miles before we arrived. The check in time was awesome and our total experience was wonderful, from the cozy and clean room to our even nicer check in experience with Philip. Fresh warm cookies, dinner on site and a voucher for the restaurant. Will seek out this hotel in the future. Even our little dog's experience was great.

  • Stayed June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 902pamh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 12 June 2014
Thank you so much for your review! We are pleased to have exceeded your expectations!
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1 review
Reviewed 11 June 2014

Pluses - courteous and helpful staff, room very clean and nicely appointed Minuses - Stayed twice in two different rooms and both times water (shower?) running in adjacent rooms was extremely noisy. Also, Comforter on bed was too warm/hot even though the thermostat was set down to 65F.

  • Stayed June 2014, travelled with family
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank E7840SUjohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 12 June 2014
We appreciate your feedback - both the pluses and minuses help us to continue to improve.
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Colorado
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 June 2014

We stayed for a couple of nights in early March and it was just being renovated but it was still a great stay. The hotel made up for the renovations with great service. There was also an incident with the elevator where it was out of order for a while (we were on the 5th floor) so they gave us extra cookies throughout our stay to make up for the inconvenience. If you have ever stayed at the Doubletree you know the cookies are to die for. The rooms are clean, the beds are very comfortable and the breakfast was very nice. We were given complimentary breakfast buffet coupons because we are Gold Honors members. We were also upgraded to a suite because of our honors status. The hotel is in a great area where you are in walking distance to downtown Flagstaff. We will easily stay there again. Exceptional service!

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank naturehippie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 12 June 2014
Thank you! We love to hear when we've exceeded guests' expectations, especially when it's an experienced HHonors traveler such as yourself.
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Peoria, United States
2 reviews
Reviewed 10 June 2014

I used this hotel during NAU Freshman Orientation Week. It is very convenient, being so close to the university. It is a nice clean, quiet facility. I was in the very back so my room was quiet and there was not a lot of traffic, car or pedestrian. The staff was very friendly and professional. Check-in was smooth and painless. This will be my go-to hotel for all our NAU visits in the future!

  • Stayed June 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mildred L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 12 June 2014
We appreciate your recommendation and being your 'go-to' hotel when visiting NAU.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson
DoubleTree By Hilton Hotel Flagstaff North America

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