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“Clean and Comfortable”

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DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 65 Hotels in Flagstaff
Certificate of Excellence
Saint John, Indiana
Level 5 Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Clean and Comfortable”
Reviewed 25 July 2014

I spent one night here recently and found the facilities clean and comfortable. Additionally, the staff was courteous and helpful, particularly in booking early morning transportation for me. The general appearance of the establishment was very excellent and inviting.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Indiana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 28 July 2014
Thank you for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
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Sydney, Australia
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 July 2014

Stayed in room 262 in the rear annexe and will comment later.This hotel is well run,clean and the staff are obliging.Its situation is very central.Guests laundry facilities are provided and ice making machines provided.Noticed no bar fridge but this now seems to be common in western US.Dont they trust their guests?
Now for the comment re the room.It was clean and tidy with modern furniture BUT the walls and ceiling are so thin that you can hear people walking around,opening/closing drawers etc. all night long.A serious mistake and I suggest that sound engineers be called in to finally provide silence and privacy.Would not stay again until noise problem was fixed.Another missing item...no glasses to drink out of...only plastic,again endemic to the western US.Having come 12,000 miles from Australia,I expected better in the US,as we still believe in glass out here.

Room Tip: Rooms in the original front building might be better than the rear annexe.
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  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank KarlNarrabeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 28 July 2014
First, thank you for commending our management and staff. We are also pleased you found our location and amenities convenient and rooms clean and tidy. We'd like to apologize that you were not able to locate the glasses, ceramic mugs and refrigerator. Each room has a hospitality cabinet which holds the refrigerator and real glass drinking glasses on a slide out shelf above the refrigerator. We do hope that you'll give us another opportunity to serve you when your travels bring you back to the Flagstaff area.
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Denver, Colorado
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2014

We spent 1 night here and overall it was great. Wonderful service and nice well kept property. Did not actually swim in the pool but it looked very nice when walking through the pool area. The property is tucked back from the bustle of the main area but is only a 2 or 3 minute drive to restraints and shopping. Rooms were sufficiently comfortable and this was probably the best sleep I'd had over the course of the entire trip. Would recommend for anyone planning to stay in flagstaff. Also the Grand Canyon is only a little ways out of town.

Room Tip: The main building is closer to the pool and activities
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank The_sea_is_calling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 24 July 2014
Thank you for your feedback and recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, v
Level 5 Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 July 2014

The Double Tree Flagstaff is a relative new Hilton facility and is still undergoing renovation. The lobby was completed while we were there and it is nice. The kitchen in the restaurant is a bit slow but the food was great. The restaurant staff is great. The rooms are very good and quiet. The rooms on the east side give you a view of a great sunrise. Give it a shot - you will not be disappointed.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Seymour S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 24 July 2014
Thank you for your recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flagstaff, United States
1 review
Reviewed 21 July 2014

The Double Tree was very nice and it worked out for my family. As a Hilton Silver member I was not thrilled with the fact that we originally booked a room at the Embassy Suites and had to be transferred to this hotel due to issues with the rooms. This hotel was very accommodating.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Raymond E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 24 July 2014
Thank you for your feedback and we are pleased that you had the opportunity to experience our new DoubleTree, though you'd originally reserved the Embassy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
Level 5 Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 July 2014

My husband and I stayed here because we were heading out on a rafting trip. Check in was quick and efficient. We stayed on the first floor in the south building. The room was clean and had plenty of space for us to unpack and repack our hiking bags. The thermostat is on the wall...not a bulky heating/cooling unit below the window. I like white noise when I sleep. I appreciated that I could turn on the fan, that ran continuously and the a/c would kick in when the temperature got above where we set it. The room has a coffee pot, refrigerator and safe. These are hidden under the TV. The bed and pillows were fluffy and comfortable and we slept very well. The hotel is within walking distance of some restaurants and 3-5 minutes away by car to many other restaurants.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank wistraveler620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 24 July 2014
Thank you for your detailed review! We are so pleased you thoroughly enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014

We traveled with our dog and purposefully looked for a hotel that would take dogs. Upon checking in and waling into the room, we were shocked when our dog ran under the desk and found dog poop left there by the last people that had occupied the room. Needless to say the staff was very apologetic and changed our room, however it causes you to question how well they clean the room in between guests. While the rooms have been updated and are nice, the bathrooms have not been touched in years. The staff makes the hotel, the front desk team is outstanding, room service was friendly as well.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, General Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 28 July 2014
Submitted on behalf of Michael Rock, General Manager:

Please accept our apologies that your room was not properly cleaned. We have followed up with our housekeeping staff and room inspectors to take extra time in our pet friendly rooms to make sure something has not been missed. We are sorry that you experienced this. In regards to our bathrooms, we will begin making improvements during the winter months. It is a very exciting time at this hotel with the completion of our lobby and guestrooms and our guest bathrooms and other public space areas. We will have the best product in Flagstaff, AZ. We appreciate your comments about our staff and have also shared your comments with them as well. Thanks again for taking the time to provide us feedback and we look forward to serving you again.

Michael Rock - General Manager
DoubleTree by Hilton Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson
DoubleTree By Hilton Hotel Flagstaff North America

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