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“OK for a quick overnight on the way to Phoenix”

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DoubleTree by Hilton Hotel Flagstaff
Ranked #7 of 65 Hotels in Flagstaff
Certificate of Excellence
Salt Lake City, Utah
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“OK for a quick overnight on the way to Phoenix”
Reviewed 5 August 2014

We stopped for a quick overnight on our way to Phoenix. We did not use the amenities therefore, I can't fairly rate those, but we did eat at one of the restaurants. The room was acceptable, but the cleaning was definitely rushed and things were overlooked. I do feel that I should add that they were extremely busy, so this could have contributed to that. The staff was very friendly. Our experience at the restaurant was not the best. They couldn't get us in until 9:00pm. It wasn't even very crowded in there. We have two young children and they were determined to eat there even though they were exhausted. The service was VERY slow. I must add that the cook was very nice and accommodating. Our son likes shrimp thrown in his mouth when we eat teppanyaki. He didn't normally do that, but he took the time to use some of our son's shrimp at the end to do that for him. It made his night!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 434melissak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 5 September 2014
Thank you for your feedback. We will share your comments with our Food and Beverage Director to improve our reservation services and food service. We are pleased you and your son enjoyed the teppanyaki experience.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Homewood, Illinois
Level 5 Contributor
92 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 5 August 2014

Stayed here for one evening prior to attending a class. I was really impressed with the staff. I was early and my room wasn't ready, but they made every possible effort to get me into the room as quickly as possible. I was selected as Guest of the Day, and was treated to a nice gift basket, as well as breakfast and drink vouchers. The room was modern and comfortable. Wifi worked very well. I did not try the restaurant, so I can't comment. Access was easy and there are plenty of restaurants in Flagstaff. I'll be back!

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Jody A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 5 September 2014
Thank you! We look forward to seeing you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level 6 Contributor
180 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 August 2014

The hotel was a good retreat from the two days at the 65th. Annual Navajo festival. Lobby area nice, rooms nicely appointed and the staff wonderful. The Woodlands Restaurant even offers vegetarian meals and that was a nice surprise. And the food and service was great.
The key is that the property is nice and some of it updated but the building is quite old and that means you hear every sound from the nearby rooms showers, toilets and doors.
Still, it is one of the nicer properties in Flagstaff.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank SheryC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 5 September 2014
Thank you for your comments. We appreciate the recommendation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Molesey
Level 4 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 August 2014

We booked this hotel as a stop over on the way from and to the Grand Canyon. We had a suite on the first night and a double room on the second night.
Both rooms were very clean and well equipped, with free wifi. The suite had 2 large tvs, a big double bed and a sofa bed in the front room.
The reception staff was efficient, really nothing to fault there.
The hospitality front front was not up to scratch, bar staff didn't remember orders. The breakfast was a disaster, with staff running around apparently surprised that people might want to have breakfast at 07:30 in the morning. We had dinner at the Japanese restaurant in the hotel. It is best avoided, i have never seen food treated with so little respect, as an example scallops resembled hockey pucks. The worse was that this place received a tripadvisor award. I don't know what happened here.

Room Tip: Have a suite, this is worth it.
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Nicolas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, General Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 8 August 2014
Please accept our sincere apologies regarding your recent experience to the DoubleTree Hotel in Flagstaff. I am sharing your comments with our team and will be taking the necessary steps to make sure our staff is receiving the appropriate training. (The hotel is in the process of contacting the guest to get more specific information and to resolve this issue to their satisfaction).

Thank you for leaving your feedback,

Michael Rock
General Manager
DoubleTree by Hilton Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
flagstaff, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

My only complaints were that my room was in a separate building from the main hotel and my key card stopped working and I had to reset it twice. The service was very good and so was the cleanliness. The location of the hotel was easy to find and close to restaurants and local events. The parking was good and easy to access my room location.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 6 August 2014
Thank you for your feedback. We are pleased you enjoyed your stay with us, with the exception of the key card. This is not a typical issue; but we had 3 power outages that played havoc with the key card encoder. Our team is now aware of the issue and is trained on how to reset the encoder after an outage, so this should not be an issue going forward.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 August 2014

Doubletree by HIlton is a nice modern hotel. The hotel and room was clean and spacious.
The hotel staff were polite and helpful.

Hotel pros are free WiFi in room, coin operated washing machine and dryer on each level, and easy walk to grocery, fast food, and retail stores. Refrigerator in the room.

Hotel cons are thin walls and floors in the room. The refrigerator was very noisy, but can't complain as not all North American hotels have a refrigerator in the room.

During our stay a few guests had dogs in the restaurant and rooms. The dogs were on leads and well behaved but public health and hygiene could be brought into question.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 4 August 2014
We appreciate your feedback and are pleased you enjoyed your recent stay with us.
Please note that we do allow pets in specific 'pet-friendly' rooms, but unless they are service animals, they are not allowed in our restaurants. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Europe
Level 6 Contributor
260 reviews
235 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 30 July 2014

Stayed here just one day during North Arizona road trip. A nice, pretty big and modern hotel, very close to Safeway and bunch of other stores and restaurants. Upon arrival (2pm, check in time is only 4pm) got the room right away, was informed that they had upgraded me into nice suite (I am HH Diamond), but the guy forgot to give me chocolade cookie (but woman checking right behing me got hers!!). Minor thing, but since it is DT signature move, quite odd one. Room was very nice, clean and modern, internet also very good speed. Hotel does not have a lounge, and HH Diamonds get free drinks at a bar... Breakfast is the most critical feature of this hotel, as choices are really limited and very much "americanised", so if you dont eat eggs or cereals for breakfast, too bad. They should improve their choices to really become excellent hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank PremiumFlyer74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, 1 August 2014
Thank you for your valuable feedback. We will definitely follow up with the front desk team - that cookie IS important! It's a symbol of what DoubleTree service stands for! You should absolutely recieve one on each visit! Please note that we DO have a bar/lounge... it's located immediately on the left-side of the lobby when you enter the hotel. Lastly, we do appreciate your input on our breakfast (we'd love to have more detail on what you'd like to see) and will share it with our Food and Beverage Director.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Property: DoubleTree by Hilton Hotel Flagstaff
Address: 1175 West Route 66, Flagstaff, AZ 86001-6213 (Formerly Woodlands Hotel)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive (about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package). Proud to offer the same great services guests have come to expect and love for years with a variety of upgraded amenities. Our hotel ambiance is invitingly new and fresh yet comfortable. Have pets? We do offer pet friendly rooms ($50 pet fee applies). We also offer 2 restaurants: Woodlands Cafe and Sakura Sushi & Teppanyaki which allows us to offer dining for breakfast, lunch, dinner and room service. Our Lobby Lounge is an inviting area to relax and enjoy. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson
DoubleTree By Hilton Hotel Flagstaff North America

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