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Howard Johnson Inn Flagstaff University West
Ranked #48 of 64 Hotels in Flagstaff
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Ick.”
Reviewed 21 March 2014

Dirty room, booger on the bedspread, tiny shower, iffy WiFi, broken lock, no remote, lame breakfast, lackadaisical clerk, and shabby. The people who wrote reviews of clean, pleasant rooms may have stayed at a different Ho Jo's, because cleanliness and pleasantness were nowhere to be found.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TPtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review, 27 April 2014
Thank you for taking the time out of your busy schedule to review our property. It is disheartening to hear about your recent experience at our hotel. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. Please do consider us again on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Flagstaff
1 review
Reviewed 6 March 2014

I can't even describe how awful this experience was. We were harassed by random knocks on the door during the middle of the night, perhaps thinking we were dealers of some kind?? Phone ringing also. Manager was concerned and offered to move us but it was so late...

Stayed February 2014, travelled with family
Review collected in partnership with Howard Johnson

Helpful?
Thank Holly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review, 27 April 2014
My sincerest apologies for the inconvenience during your stay in our hotel. Nevertheless, I am enlightened to hear that one of our Managers on the Hotel tried to make things right, I am just so sorry to hear that it has been too late. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct our deficiencies. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Flagstaff hotels

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014

My family and I recently stayed here for 6 nights whilst we traveled to and from the Grand Canyon, Sedona, and Las Vegas. I would highly recommend this hotel for short or long stays because of the following:
1. The price was unbeatable.
2. The room was clean, spacious and equipped with a refrigerator and microwave.
3. Wifi worked perfectly.
4. Breakfast was nice - pastries, muffins, toast, cereal, oatmeal, juice, coffee, milk.
5. Friendly and helpful customer service!!!!
6. Beds were comfy - slept comfortably undisturbed every night.
7. Close proximity to historic downtown Flagstaff, Grand Canyon, Sedona, restaurants, etc.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bebe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this review, 30 April 2014
Hello Bebe T.,

Please know that we are truly humbled by your positive feedback for our hotel and for our team’s services provided during your stay with us. Please know that we find pleasure in knowing we have sufficed our guests’ needs and expectations and your reviews brings inspiration to us to stay focus and work more closely to offer consistent quality services to all of our guests at all times. We value your business.
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Death Valley National Park, California
Level Contributor
192 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 3 January 2014

We live in the area, and this little hotel used to be kind of scary looking. It has changed hands and under new management it is acceptable. There are still some issues with the rooms. We stayed in 112 with 2 double beds. This is a smoking room, but you couldn't smell smoke when we walked in. The room was fairly clean, again a few issues, some dust in the corners at the headboard between the bed and the night stand. The sheets were clean, no bed bugs!! A BIG PLUS NOW DAYS! The ice bucket was missing, and no coffee cups for the coffee maker. A quick trip to the front desk remedied both situations. There is a small fridge, microwave and coffee maker in the room. The bathroom is small with just a shower, toilet and small vanity. The TV while older worked just fine. The room was cold when we came in, and didn't warm up much until my husband took the filter out of the heat pump, took it outside and cleaned it, then the heater almost ran us out of the room it got so hot. Maybe the maintenance staff needs more time to catch up on the disrepair from the previous owners. The smoke detector was missing, towel bar was loose, light covers in bathroom were falling backwards into the frame, and new curtains would not be a bad idea. We did have a good laugh over the sagging bed, which we later found out was off the bed frame. Even with the mattress and box springs being off the frame, we both slept very well. There is no train noise at this hotel, which can be a real issue in Flagstaff, as there are about 200 trains a day that go through town. The location for us is great. We like to go to Bun Huggers for dinner, and it is just a short walk across the parking lot. All in all I will definitely go back to stay, for the $45 a night it is a good deal. I believe the new owners will continue to fix the place up and it will become a great little place.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cactus140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Howard Johnson Inn Flagstaff University West

Property: Howard Johnson Inn Flagstaff University West
Address: 801 W Route 66, Flagstaff, AZ 86001-6262 (Formerly Travel Inn)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #48 of 64 Hotels in Flagstaff
Price Range (Based on Average Rates): £
Hotel Class:2 star — Howard Johnson Inn Flagstaff University West 2*
Number of rooms: 49
Official Description (provided by the hotel):
Come and relax with us at The Howard Johnson Inn on Route 66 in Flagstaff, Complimentary Continental Breakfast is included and there is Wireless Internet in ALL Guest Rooms. Our other amenities include- Microwave/Refrigerator in all guest rooms 62 Channel, 25Inch Color TV in all guest rooms Guest Laundry Facility We also have Discount Coupons for local restaurants and we are close to both Historic Downtown Flagstaff and Northern Arizona University, home of the NAU Lumberjacks. In close proximity to the Howard Johnson, there is also skiing and snowboarding at the Arizona Snowbowl. ... more   less 
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Also Known As:
Travel Hotel Flagstaff
Travel Motel Flagstaff
Howard Johnson Inn Flagstaff University West North America

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