Dirty room, booger on the bedspread, tiny shower, iffy WiFi, broken lock, no remote, lame breakfast, lackadaisical clerk, and shabby. The people who wrote reviews of clean, pleasant rooms may have stayed at a different Ho Jo's, because cleanliness and pleasantness were nowhere to be found.
Thank you for taking the time out of your busy schedule to review our property. It is disheartening to hear about your recent experience at our hotel. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. Please do consider us again on your next trip.
I can't even describe how awful this experience was. We were harassed by random knocks on the door during the middle of the night, perhaps thinking we were dealers of some kind?? Phone ringing also. Manager was concerned and offered to move us but it was so late...
My sincerest apologies for the inconvenience during your stay in our hotel. Nevertheless, I am enlightened to hear that one of our Managers on the Hotel tried to make things right, I am just so sorry to hear that it has been too late. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct our deficiencies. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future. We look forward to serving you again.
My family and I recently stayed here for 6 nights whilst we traveled to and from the Grand Canyon, Sedona, and Las Vegas. I would highly recommend this hotel for short or long stays because of the following:
1. The price was unbeatable.
2. The room was clean, spacious and equipped with a refrigerator and microwave.
3. Wifi worked perfectly.
4. Breakfast was nice - pastries, muffins, toast, cereal, oatmeal, juice, coffee, milk.
5. Friendly and helpful customer service!!!!
6. Beds were comfy - slept comfortably undisturbed every night.
7. Close proximity to historic downtown Flagstaff, Grand Canyon, Sedona, restaurants, etc.
Hello Bebe T.,
Please know that we are truly humbled by your positive feedback for our hotel and for our team’s services provided during your stay with us. Please know that we find pleasure in knowing we have sufficed our guests’ needs and expectations and your reviews brings inspiration to us to stay focus and work more closely to offer consistent quality services to all of our guests at all times. We value your business.