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“HORRIBLE EXPERIENCE”

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Howard Johnson Inn Flagstaff University West
Ranked #52 of 66 Hotels in Flagstaff
Reviewed 26 April 2014

I have stayed at many hotels over the years and this was the worst experience ever. It was cheap but not even close to being worth it. First of all the rooms are very small and bathroom in tiny. The hotel looked very run down but we figured we would try and tough it out since we made reservations for 2 days. When we got to the room, we discovered we had absolutely no ac outlets with the exception of 2 in the bathroom.... no way to plug in a laptop, tablet, cell phone, etc. If it wasn't late and we hadn't made reservation we would have looked for another room, but figured we would give it a shot. I did go to the front desk and complain about the outlets and the clerk looked surprised... but I think she knew. The maint man come to the room and ran an extension cord from the multiple outlet... not ideal but figured it may get us by. After checking the room out further, we found mold under the bathroom sink, a filthy and very small shower, cobwebs in the corners or room, the bedspread was dirty (we removed this from the bed). The more we looked the more we realized just how disgusting this place was. We did bring disinfectant which we sprayed everywhere including the entire bed, and used our own pillows.

The room had a small table with one chair. I guess we had to take turns using it.

When the guy came to hook up the extension cord, I showed him a print out of the hotel and picture of the room. I asked him what room that was. He actually told me it was a Photoshopped picture... unbelievable.

Even though we reserved 2 nights, we decided we would spend one night there and leave in the morning. Before checking out, I turned the shower on and the water barely dripped out... unbelievable.

When I checked out I was told that I had to give a 24 hour notice. After explaining why we would not be staying another night, they told me I would need to take it up with upper management and they could not refund the 2nd night. After explaining how ridiculous that was especially when it specifically stats on the Wyndham website that we could cancel before 6 pm and not be charged he asked me for a printout... told him several times it was ON THE WEBSITE.

After arguing and explaining how disgusting the hotel was they finally gave me a refund for the second night. No refund for the first night but I didn't care.... I just wanted to get out of there.

I have now learned my lesson and will never reserve rooms in advance. I will now ask to look at a room first...

I would rather sleep in my car before staying at this place.

Room Tip: Stay away from this hotel
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  • Stayed: April 2014, travelled on business
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2  Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this reviewResponded 29 April 2014

Hello D C,

I am sincerely regretful that we failed to provide you accommodation sufficing your preference. I assure you that I will accelerate your concerns so that this will be further evaluated and addressed properly. Trust that our management will look into your concerns and will implement necessary corrective measure/s to avoid further inconvenience. Thank you for staying with us. I hope to see you again and allow us to offer you improved services in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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209 - 215 of 383 reviews

Reviewed 19 April 2014

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Howard Johnson
Thank Noel E
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this reviewResponded 26 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 April 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank David B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this reviewResponded 26 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 April 2014

  • Stayed: April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Howard Johnson
Thank Michael F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this reviewResponded 26 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 April 2014

Nice Clean Good for a night or two
Promo Prices were very attrctive as we were just traveling thru Az

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Howard Johnson
Thank LeeMNovak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this reviewResponded 26 April 2014

Hello LeeMNovak,

Thank you for choosing Howard Johnson Inn Flagstaff as your primary choice of hotel during your travels. I hope you and your family had a comfortable time staying at our hotel. The next time you travel through Arizona I hope that you would continue to choose Howard Johnson for your accommodation needs! We look forward to seeing you again soon.

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Reviewed 27 March 2014

Room is really great. Includes a microwave and a refrigerator. Bed is comfy, too. The location is good -- close to historic area of Flagstaff. Room was clean and staff helpful. Note that I was quoted a price at the desk that was $10 higher than I'd seen online at tripadvisor.com As soon as I mentioned that, she matched that price.
To our amazement, the front desk phoned us within a half hour of our arrival to ask if everything was okay. What a nice touch!

Room Tip: You can request either first or second floor. We found the first floor quiet enough.
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  • Stayed: March 2014, travelled as a couple
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Thank M J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this reviewResponded 26 April 2014

Hello M J B,

We are delighted that you had a wonderful time staying at our hotel. It is so nice to hear that our dedication for customer satisfaction has certainly paid off. Thank you again for choosing Howard Johnson Inn Flagstaff. We look forward to having another opportunity to provide all your accommodation needs in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank Babette C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMFlagstaff2014, Guest Relations Manager at Howard Johnson Inn Flagstaff University West, responded to this reviewResponded 27 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Howard Johnson Inn Flagstaff University West

Address: 801 W Route 66, Flagstaff, AZ 86001-6262 (Formerly Travel Inn)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #52 of 66 Hotels in Flagstaff
Price Range: £42 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Inn Flagstaff University West 2*
Number of rooms: 49
Official Description (provided by the hotel):
Come and relax with us at The Howard Johnson Inn on Route 66 in Flagstaff, Complimentary Continental Breakfast is included and there is Wireless Internet in ALL Guest Rooms. Our other amenities include- Microwave/Refrigerator in all guest rooms 62 Channel, 25Inch Color TV in all guest rooms Guest Laundry Facility We also have Discount Coupons for local restaurants and we are close to both Historic Downtown Flagstaff and Northern Arizona University, home of the NAU Lumberjacks. In close proximity to the Howard Johnson, there is also skiing and snowboarding at the Arizona Snowbowl. ... more   less 
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Also Known As:
Travel Hotel Flagstaff
Travel Motel Flagstaff
Howard Johnson Inn Flagstaff University West North America

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