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“Nice Getaway” 5 of 5 bubbles
Review of Sonesta ES Suites Flagstaff

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Sonesta ES Suites Flagstaff
Ranked #1 of 63 Hotels in Flagstaff
Certificate of Excellence
Phoenix, Arizona
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Nice Getaway”
5 of 5 bubbles Reviewed 3 June 2013

Easy access off of I-40 and far enough from freeway and traffic noise. Very friendly and accommodating staff. The area is well kept and clean. The two room suites are nice for singles traveling together or families wanting some privacy. Each room has it's own full bathroom. The kitchen is fully equipped. There's an evening reception offering beer, wine, tea, and soda, with different snacks. I skipped the nachos and had the salad. Breakfast was even better with a full array of choices: Waffles, eggs, cereal, fruit, yogurt, muffins, sausage, coffee, tea, and juice. We thoroughly enjoyed our stay!

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank jenipf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review, 22 June 2013
We very much appreciate your review of our hotel here at the Sonesta ES Suites Flagstaff. It's always nice to have seasoned travelers such as yourself share their experiences with others here on Trip Advisor and express their views of our property.

We were especially happy you chose to point out that we offer the option of salads with our Evening Social served every Tuesday, Wednesday, and Thursday from 4:30pm to 6:00pm. Our kitchen staff works hard to ensure that for both the Evening Social and Breakfast we offer a good variety of options for our guests to enjoy.

It was wonderful to hear that you enjoyed all aspects of your stay and we look forward to hosting you again the next time you come to Flagstaff.
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915 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Middleville, Michigan
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 31 May 2013 via mobile

We stumbled across this hotel and we were so glad we did. The room was spacious and clean. Loved the hospitality time. Met a few different people from around the country. We took an early morning walk across the road at the golf course, beautiful. When we got back we had the over the top breakfast. Staff was very friendly. If we are ever back in Flagstaff we will stay here again!

Stayed May 2013
Helpful?
Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review, 8 June 2013
Your kind words about our hotel were a pleasure to read and share with our associates. We here at the Sonesta ES Suites Flagstaff are always happy to hear about guests who are able to take full advantage of our beautiful location and the amenities we offer.

Your experience during our Evening Social was especially inspiring. Every Tuesday, Wednesday, and Thursday evening, we serve the complimentary appetizers, beer, wine, and soda with the hope that our guests will be able to relax and enjoy the company of their fellow travelers. Both long term guests and guests who are in for a few nights alike often find themselves meeting interesting people just as you did during your stay. It is these kinds of experiences which we encourage to help make your stay here extra special.
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Santa Fe
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 May 2013

We were driving back from California to NM during Memorial Day weekend and stayed at Sonesta ES Suites. As everyone has said, it is a little dated, but the king bed was comfy, the room was clean and quite large! We stayed only one night and were able to eat the continental breakfast which was SO good, plenty of food options! Would stay there again if we found ourselves in Flagstaff.

Stayed May 2013, travelled as a couple
Helpful?
1 Thank FermiLOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review, 8 June 2013
We were so glad you enjoyed your stay with us here at the Sonesta ES Suites Flagstaff as you made your trip through on the holiday weekend. We strive very hard to provide a room that is clean and comfortable as well as a satisfying breakfast to help ready you for the day ahead.

We would like to make one clarification on your review. We were pleased you enjoyed the comfort of the bed in your room, but to avoid confusion for other Trip Advisor readers, we do offer only queen beds on property. While this may change during our upcoming reservation, we wish to avoid confusion for guests making reservations before then.

Again, thank you so much for your kind words and we look forward to having you join us again!
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Scottsdale, Arizona
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 May 2013 via mobile

We stayed in a two bedroom suite and it was a good setup for 2 couples that want a little privacy at night. The kitchenette looked decent, if a little dated. Beds were comfy, sheets were nice, everything clean, and the breakfast was great. TVs could really stand to be updated.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jamie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review, 8 June 2013
Thank you very much for taking the time to write your review for the Sonesta ES Suites Flagstaff. We were very glad that you and your friends were able to find your stay with us so pleasant. Our Two Bedroom Suites are designed for just such a situation. Be it family or friends, we understand that just because you're traveling with your companions, it doesn't necessarily mean you want to sleep in the same room with them. Privacy and comfort help our guests enjoy their stay when traveling together.

With our renovations later this year, we will be updating the rooms, but rest assured we will still have our two bedroom suites for your next trip to Flagstaff to accommodate your travel needs.
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Larkspur, CO
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 19 May 2013

We used to stay at this hotel when it was a Marriott Residence Inn, we stopped staying there because their charge for a dog was exorbitant. We decided to give it one more try on our way home from California because it is under new ownership as a Sonesta property, and I'm happy we did. Yes, the other reviews are correct when they say the hotel is due for some upgrades, but the rooms are extremely clean, kitchens are well stocked, beds are comfortable, and the staff is great. The manager assured me that the renovations on the exterior and interior would be beginning this summer, and agreed that they were much needed.

We will make this our go to for the future, because all in all it's a nice place to stay in Flagstaff. If you are a dog owner, it really is the best hotel in Flagstaff for walking and playing with your dog, as there is a nice grassy area and a large open space area behind the hotel. The pet fee is reasonable as well.

Stayed May 2013, travelled as a couple
Helpful?
1 Thank Editorchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review, 29 May 2013
We are always glad to see guests who have stayed with us in past years who have come back to stay again now that we are a Sonesta ES Suites.

We're all pleased that you've found that the hotel has improved since your last stay and we hope to continue that push to provide you and all our guests with the best possible stay. We do pride ourselves on our clean rooms and your kind words have given our dedicated Housekeeping staff even more drive to provide the very best service.

Our renovations should make the stay better for all our guests, including the four legged variety. We're working hard to keep this the premier pet friendly hotel in Flagstaff. We're hoping that you and your family members (even the furry ones) will have a great stay with us again.
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Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 13 May 2013

The room was spacious & clean, the kitchenette had everything you needed, the shower was hot & had good water pressure. I slept on the pull out bed and it was comfortable; the pillows weren't as much for me (too soft). The continental breakfast was ABOVE average- fresh baked muffins, breads, rolls, coffee, tea, juice, made to order waffles with extra toppings, scrambled eggs, chorizo, toppings like sour cream, salsa, etc., sausage, biscuits and gravy, oatmeal, fruit, yogurt. AWESOME! The staff was friendly, helpful with recommendations, etc. There's a dog park area and a nice pool (we didn't use). Everything was great until we left to go hiking for the day, leaving 3 packages of fudge on the kitchen counter (one wrapped/sealed in plastic see through wrapping and two just wrapped in cellophane (sp). When we returned, two were gone (one sealed, one unsealed). We were told the cleaning crew had perhaps thrown them out accidentally but why 2 of the 3? Not much value but it was the point. We weren't happy. The 1st person we dealt with was unapologetic but the manager was very helpful and send us fudge in the mail.

  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank m9matlew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review, 29 May 2013
I am so glad to see your review here on Trip Advisor. It was our pleasure to host you during your trip here to Flagstaff. Everyone was quite pleased to hear that you enjoyed most of your stay with us. Our housekeeping staff offers their heartfelt apologies for having disposed of your fudge and feels terribly about the occurrence.

We know a great stay is made up many parts and we try every day to exceed the expectations of our guests to give them the stay they deserve. We know that in this case we failed to meet those standards. We are glad that you were happy with the fudge you received in the mail and I look forward to seeing you again during your next stay with us. We hope that during that next trip we can bring all those many parts to an amazing whole for you and you'll be able to have a great time here in Flagstaff.
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Minneapolis, Minnesota
Level Contributor
171 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 9 May 2013

Good hotel with spacious rooms and very friendly, helpful staff. The hot/cold breakfast was standard, but offered made-to-order waffles every morning, along with eggs, sausages, potatoes, etc. Our room was very large and quiet and clean, but definitely needs to be updated. The TVs are old and the sofa needed to be replaced, as well as the cracked countertop in the kitchen. They need to paint and maintain the stairways also...that was our first clue that the room might need some work. The location is great...fairly close to main highways and across the street from a pretty golf course. We enjoyed one of their 'happy hours' one evening with free appetizers and beer/wine. If you need to use their computer/internet, it was verrrrrrrry slow...but free! This hotel is only 81 miles from the Grand Canyon, so it was perfect for our schedule. I would definitely stay here again, but not until after their 'remodel.'

Room Tip: Ask for top floor room in the back. Very quiet.
See more room tips
  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank katdod50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collin A, Manager at Sonesta ES Suites Flagstaff, responded to this review, 29 May 2013
We very much appreciate your review of your stay here at the Sonesta ES Suites in Flagstaff. We were glad to hear you enjoyed our hot breakfast served everymorning as well as our Evening Social which is served every Tuesday, Wednesday, and Thursday.

We understand the concerns you had about the hotel needing a bit of updating and are looking forward to our renovation as well. We're excited to hear that you're looking forward to staying with us after the changes and we're looking forward to hosting you. If you have any questions regarding the updating that is planned, we'd be happy to speak to you about them.

Thank you again for your sharing your experience with other Trip Advisor users.
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Additional Information about Sonesta ES Suites Flagstaff

Property: Sonesta ES Suites Flagstaff
Address: 1400 North Country Club Dr, Flagstaff, AZ 86004
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Flagstaff
#2 Family Hotel in Flagstaff
#4 Business Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sonesta ES Suites Flagstaff 3*
Number of rooms: 102
Official Description (provided by the hotel):
A Flagstaff, AZ hotel offering studio suites and two bedroom suites featuring a kitchen, living room and free WiFi. Guests can enjoy an outdoor heated pool, fitness center, business center and daily breakfast. ... more   less 
Reservation Options:
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Also Known As:
Residence Inn Flagstaff Hotel Flagstaff
Flagstaff Residence Inn
Sonesta ES Suites Flagstaff North America

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