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“Flagstaff Shelter”

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Country Inn & Suites By Carlson, Flagstaff
Ranked #13 of 65 Hotels in Flagstaff
Certificate of Excellence
Reviewed 16 April 2013

A comfortable, clean hotel that is a little difficult to find appatently due to local sign restrictions. The staff we encountered were helpful and polite. My wife and I spent one night there en route to the Granc Canyon. We were completely satisfied.

  • Stayed: April 2013, travelled as a couple
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Thank Bear27K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this reviewResponded 17 April 2013

Thank you for your very kind review. Guest feedback really helps us pull together as a team. It always raises our spirits to hear positive feedback. Thank you again for the great review and we hope you come back and see us soon!

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Reviews (776)
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625 - 631 of 776 reviews

Reviewed 10 April 2013

Thank goodness for 100% guarantee! Our room had peeling wallpaper, reeked of wallpaper glue from the hallway, and the duvet had been washed so many times that each square was puckered and bumpy. This is not the highest quality Hampton.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Hampton
Thank Elaine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this reviewResponded 19 April 2013

I am sorry to hear that you did not enjoy your recent stay with us. As you know here at Hampton we do have a 100% satisfaction guarantee. Your satisfaction is our number one priority. If there is any way that I can assist you further please do not hesitate to ask.

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Reviewed 9 April 2013

The desk associate on our arrive was very pleasant and helpful, and called us after settling in to see if every thing was fine and if there was any thing else she could do, highly recommend. Very clean rooms pool and jacuzzi was great and the morning buffet was well taken care of.

  • Stayed: March 2013, travelled with family
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Thank Westerntraverlers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this reviewResponded 10 April 2013

Thank you such a nice review! We are honored that you would highly recommend us. Here at the Hampton Inn East Flagstaff, your satisfaction is our number priority. We hope you come see us again soon.

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Reviewed 4 April 2013

The desk help was outstanding, the women that stocked the café was a hard worker and did her job well. The overall appearance was not good at all. The pool area was run down as was the hallways on the 2nd and 3rd floor. Noise level for sleeping on the second floor was very loud most of the night. The food was not always to my liking. Location was good, parking poor. We stayed two nights while visiting the Grand Canyon, first night was bad enough to make me consider cancelling the second night. While there, and this has never happened to me before, I had been in my room for less than a half hour and I got a call from the front desk, asking me if I was satisfied with the room! VERY NICE.

Room Tip: Try to book top floor, less noise
  • Stayed: April 2013, travelled with family
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Thank Billybob2689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this reviewResponded 5 April 2013

Thank you sharing this review in regards to your recent stay us. Here at the Hampton Inn East flagstaff we love hearing that the team was outstanding. I do want to apologize for the exterior noise and that you were not happy with the overall appearance. Despite some factors that we cannot control, here at the Hampton Inn we always strive to provide an excellent guest experience. I hope you continue to stay with us in the future.

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Reviewed 3 April 2013

We enjoyed excellent service during our stay. Specifically the front desk associate, Claudia and breakfast service by Irma was outstanding. They were very helpful in checking food safety for our daughter who has severe peanut and tree it allergies. Irma and Claudia were kind, courteous, and knowledgable. We appreciated their assistance!

  • Stayed: April 2013
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Thank Globetrotters38588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this reviewResponded 4 April 2013

Thank you for sharing this great review! I can't wait to share this with Irma and Claudia! Great feedback from guests like you really does make it all worth while. If you are ever in area again I hope you come back and see us at the Hampton Inn East Flagstaff.

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Reviewed 13 March 2013

Very friendly staff; the woman working the front desk upon our arrival made conversation with us and made sure we knew where we were going before heading downtown. Great breakfast in the morning, a woman named Irma was friendly and helpful to my dad and I. Great service all around. Clean rooms. We'll be back!

  • Stayed: March 2013, travelled with family
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Thank meghan q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this reviewResponded 15 March 2013

Thank you for a fabulous review. Here at the Hampton Inn East Flagstaff we strive to provide great service all around. Irma was very happy to hear this review and glad that she could be helpful to you and your dad. We can't wait to see you again!

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Reviewed 12 March 2013

Didn't have much time to interact with staff, but they were professional and courteous upon check in. Breakfast was simple but nutritional. Hotel needs some touches and updates since Hampton has possession over the property but in general conveniently located to the Mall and restaurant areas, a way cheaper and available than other lodging businesses in Sedona.

  • Stayed: October 2012, travelled solo
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Thank Ivan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this reviewResponded 15 March 2013

Thank you for sharing your feedback on your recent stay with the Hampton Inn East Flagstaff. We are very happy to hear that the staff was courteous and professional. In addition we are currently finishing up some updates that will make you stay even better. Thank you again for the kind words.

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Additional Information about Country Inn & Suites By Carlson, Flagstaff

Address: 3501 E Lockett Rd, Flagstaff, AZ 86004-4044 (Formerly Hampton Inn Flagstaff)
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Flagstaff
#13 Business Hotel in Flagstaff
#13 Romantic Hotel in Flagstaff
Price Range: £72 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Flagstaff 3*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Flagstaff! Easy access to the I-40 and the historic Route 66, and just a short drive to local attractions like the Northern Arizona University (NAU), Downtown Flagstaff, or the Arizona Snowbowl makes us a favorite among guests visiting the Flagstaff area. We offer modern and spacious rooms with free WiFi, an indoor heated pool and spa area, and a complimentary hot breakfast with both healthy and scrumptious food choices. In addition to these amenities, we also offer the friendliest service in town, welcoming each and every guest with a warm smile and making sure that they will feel right at home. That is what the Country Inn & Suites Flagstaff is all about, being your home away from home. ... more   less 
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Also Known As:
Hampton Inn Flagstaff East Hotel Flagstaff
Flagstaff Hampton Inn
Country Inn & Suites By Carlson, Flagstaff North America

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