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“Excellent staff, but small dining room”

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Hilton Garden Inn Flagstaff
Ranked #5 of 65 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Manchester, New Hampshire
Level 6 Contributor
137 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Excellent staff, but small dining room”
Reviewed 3 March 2012

They had the most enthusiastic staff - both coming and going. Super friendly and helpful. Room clean and typical of Garden inn. Only negative is the dining area is much smaller than most Garden Inns and they do NOT have "cooked to order" breakfast - only a buffet and the eggs and potatoes were cold.

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
1 Thank milklady58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 29 March 2012
Dear Milklady58:

I really appreciate your taking the time to share your recent experience. Thank you for the kind words about my staff. I want to personally apologize for your disappointment with our breakfast .

We want our guests to have the best experience possible where everything exceeds
their expectations. I am sorry if that was not the case during your visit. You can be
confident that we will follow-up on your concerns so that others are not
disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a
guest, and I do want you to know that your concerns are our concerns! Please visit
us again soon so that we can demonstrate our commitment to your satisfaction.

Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,172 reviews from our community

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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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Phoenix, Arizona
Level 6 Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 14 February 2012

Stayed 2/12/12 - Have stayed at this hotel several times over the past year and can recommend it. This is a medium level chain hotel but provides first class service. Rooms are clean and well furnished with good beds. All rooms have fridge and microwave as well as free wifi. Front desk personnel are always friendly and helpful. Full buffet breakfast available for $10 (free to honors gold and platimum members) . Indoor pool and spa as well as free use of the computers in the business center.

  • Stayed February 2012, travelled solo
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Helpful?
1 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallinn, Estonia
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 February 2012

The Hilton Garden Inn is a good quality hotel for a reasonable price located 1:30 from Grand Canyon. Nice restaurant close to the hotel (forgotten the name)

Room Tip: all rooms are ok (we staid twice over there, no differences)
See more room tips
  • Stayed April 2011, travelled with friends
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Helpful?
2 Thank Philippe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 February 2012

Nice enough. Service was standard. Location perfectly situated between the highways and route 66.

  • Stayed February 2012
    • Value
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Helpful?
Thank charleysmom09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 7 February 2012

Business stay for one night and didn't want to check out early for my flight the next day. A very clean, modern and warm facility with gracious front-desk and housekeeping staff. The hotel provides a complimentary beverage of your choice upon check-in! The indoor pool looked tempting but too much work for me to enjoy it! I forgot a sweater and contacted the hotel housekeeping staff, who promptly mailed the item back to my home. Will definitely stay here when work or pleasure brings me back to (or through) Flagstaff.

  • Stayed February 2012, travelled on business
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Helpful?
5 Thank plan4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 February 2012

Stayed here for one night after a trip to the Grand Canyon. We were heading to Winslow, AZ the following day, so stayed here. Nice, comfy hotel.

We didn't spend a lot of time here. Mainly, we arrived, went and had dinner at Coco's (right next door) and then came back, showered, relaxed for a bit and headed to bed. The people above us were stomping around like a herd of wild elephants (it was about 10 pm). Our daughters went to the front desk to ask if they could talk to them about the stomping....it did quiet down shortly thereafter. People need to realize that they are not the only ones staying in hotels!

The room was comfortable, clean and cozy. The shower was nice and hot for all four of us to shower and plenty of soft, supple towels.

Front desk staff were wonderful and friendly! One car in the lot had it's lights left on (we noticed on the way back from Coco's) and went to tell the front desk. They took care of it right away and called the man's room to let him know. He came immediately and shut them off, and was very grateful, too! He'd have had a bit of a tough time leaving the next morning!

All in all, we's stay here again if we were ever down that way again!

  • Stayed August 2011, travelled with family
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Helpful?
3 Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 January 2012

We visited here in late November 2011 and booked the hotel at the last minute via my phone. The hotel was clean and had all the amenities (hair dryer, etc), but was a disappointment for us as we expected more from a Hilton. It reminded me more of a typical hotel room. Nothing fancy at all. We didn't even get cookies...just two bottles of water for 4 people. Oh, and bring earplugs. You can hear *everything* through the walls.

I will say that the front desk attendant was probably the best I've ever seen with pointing us to local highlights. With his help we were able to take in some attractions that we would have absolutely missed. Many thanks to him.

If you are just looking for a clean room for a couple days, then this should be fine.

  • Stayed November 2011, travelled with family
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Helpful?
4 Thank hillkrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Flagstaff

Property: Hilton Garden Inn Flagstaff
Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Flagstaff
#1 Business Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff
Hilton Garden Inn Flagstaff North America

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