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“A nice friendly place to stay”

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Hilton Garden Inn Flagstaff
Ranked #5 of 65 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Dublin, Ireland
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A nice friendly place to stay”
Reviewed 24 April 2014

We stayed here recently for 2 nights - using it as base for visiting the Grand Canyon. The staff were very friendly and welcoming. We had breakfast at the Cocos Bakery next door on one morning & the hotel breakfast buffet the next. Both were good but the buffet was good for one picky eater son who finds it hard to decide what he want!
The room isn't fancy but it has what you need (apart from a safe). The wifi service was good. I would recommend it.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Louise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 25 April 2014
Dear Mrs. L:

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Brownsville, United States
1 review
Reviewed 24 April 2014

Outstanding facility, and staff, and located close to I-40 and various dinning facilities and other businesses. I highly recommend this property when your traveling in the Flagstaff area! I called from the Phoenix airport for directions and the young man remembered me when I checked in 4-5 hours later!!

  • Stayed April 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 25 April 2014
Dear Mr. R:

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 April 2014

We were there for 4 nights in April and it was an excellent experience. Our room was very confortable with microwave and mini fridge, confortable beds and an easy chair. The lobby is very good, fresh muffins in the afternoon, and cookies in the evening. Always hot coffee and tea. The breakfast area was marvelous, wells stocked and the people working in there were top notch. Some hotel's breakfast area can be loud and run out of food, but this was pleasant. All in all, a very good choice for us. Walking distance to restaurants.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank sidjed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 25 April 2014
Dear Sidjed:

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014

Was a real relaxing hotel. Great place to stay and easy drive into Sedona and Grand Canyon. Also great town (Flagstaff) where we stayed. Can't wait to return to Hilton Garden Inn!!! Just became one of our best place to stay when traveling! Keep up the good work HILTON GARDEN INN!!!!!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Derek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 23 April 2014
Dear Mr. A;

Thank you for taking the time to comment on your recent stay. Im happy to hear you found the hotel to your liking. We look forward to welcoming you back next time your in Flagstaff.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2014

We were on a trip, stays two days at this hotel. Everything was perfect. The staff were very helpful. And the breakfast was also great. The pool is small but in good condition. We were very happy with this choice.

Room Tip: We were just behind the lobby and it was still very quiet
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yves G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 23 April 2014
Dear Mrs. G:

Thank you for all your feedback. We truly appreaciate your kind words as well as your business. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2014 via mobile

Typically would not rate a hotel during our stay, but our first night at the Flagstaff HGI has been first-rate. Bottom line is that we have received better service here than we typically get at Hiltons and Hyatts. The staff is friendly and very helpful. The hotel has been modernized even though it hasn't been open that long. Our list of positives: beautiful decor, clean, fresh, the most cable channels ever seen, separate controls for thermostat (temp and fan), Keurig machine, microwave, refrigerator, 2 new treadmills, lots of great luggage carts, fantastic room service from adjacent Coco's, free wifi, great location near the 40 fwy and close to restaurants. We have stayed at many HGIs and this is our favorite. Should be the #1 ranked Flagstaff hotel....will be soon. Great value! We have stayed here in the past but very positive changes have been implemented since our last visit. Kudos to the staff and management team.

Stayed April 2014
Helpful?
Thank Longhorn_Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 18 April 2014
Dear LongHorn Rick:

Thank you for taking a moment to share your comments on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 April 2014

Disappointing - no robes for the spa, sauna not ready for use, no safe in the room, no heavy curtains to close in room, hairs on the bedsheets, reception had not heard of the nearby Barringer Crater - an amazing place to visit. Staff were friendly and breakfast was good. Pool and jacuzzi were welcome but no one advised guests not to wear outside shoes in pool area. Wouldn't recommend it. It was also a long walk to downtown.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank KatewithPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 18 April 2014
Dear KatewithPeter:

Dear Craig Garsed:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed.


Sincerely,
Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Flagstaff

Property: Hilton Garden Inn Flagstaff
Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Flagstaff
#1 Business Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 90
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff
Hilton Garden Inn Flagstaff North America

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