We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Reliably pleasant”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Flagstaff
Ranked #5 of 63 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Reliably pleasant”
5 of 5 bubbles Reviewed 10 July 2014 via mobile

Very pleasant with great staff. I had forgotten my umbrella and the front desk employee lent me hers. Our rental car had a short that caused the windows to open at odd times, and the staff noticed and alerted us to it when it started to rain. The rooms are clean and comfortable. Overall, a great experience.

Stayed July 2014, travelled on business
Helpful?
Thank profmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 11 July 2014
Dear Profmom1:

Thank you for the excellent review. We truly appreciate all your kind words. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,106 reviews from our community

Traveller rating
    562
    371
    133
    29
    11
See reviews for
398
399
76
109
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Paradise Valley, United States
1 review
5 of 5 bubbles Reviewed 8 July 2014

This is the first Hilton Garden Inn, and best Hilton Garden Inn. I've stayed here for both business and pleasure for many years now and have always had an excellent stay. The staff is always very helpful and I always recommend the Hilton Garden Inn Flagstaff.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Henri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 11 July 2014
Dear Mr. And Mrs. E:

Thank you for your excellent review. We truly appreciate all your kind words as well as your continued loyalty. As always we look forward to seeing you both next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
1,378 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 430 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

This is your typical very good Hilton Garden Inn. The breakfast was better than the average and the staff was far superior to most of any chain. The hotel has good location to the observatory and the downtown area.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 11 July 2014
Dear Mr. T:

Thank you for taking the time to comment on your recent stay. We truly appreciate your excellent review as well as your business. We look forward to seeing you again next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 July 2014

The Hilton Garden Inn in Flagstaff is located just off the highway, convenient to restaurants, shops, historic Flagstaff and Rte. 66. The front desk staff was knowledgeable about the area, and we found them to be quite friendly. The continental breakfast was hot and fresh each morning. As always with a Hilton hotel the rooms were clean and updated.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 221j0sephf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 7 July 2014
Dear 221Jospeh:

Thank you for the excellent review! We truly appreciate your feedback as well as your business. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Tan Valley, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 5 July 2014

Room was nice and clean; after reading reviews on here I come to find out the beds adjust to your preferred softness, we'll I wish I knew that when we checked in. Maybe train staff at front desk to be sure to tell every single guest about such a great feature.

Anyways, we stayed two nights. The first night we dropped a chip on the floor on purpose to see if the room was properly cleaned; we'll guess what, after the room was supposedly clean, the chip was still there in the same spot. It was very visible, but either way they should vacuum properly.

Another thing that bothered me a lot was that breakfast isn't complimentary. We had to pay for our breakfast and decided to go to Chipotle on the second morning we were there. The breakfast there isn't the greatest. Either way it should be complimentary. This is the first time I stay at a "3 star" hotel that doesn't have complimentary breakfast for all guests. I've stayed at 2 star hotels with far better complimentary breakfast.

Lastly, the walls are thin and you can hear conversations in the hallway from your room. I didn't enjoy much of it, I complained to my husband the whole time we were there.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maggie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 7 July 2014
Dear Mrs. G:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your feedback and we're very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tenby, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 3 July 2014

One of the 1st hotels I have come across that don't have safe boxes in the room , left my things in the room and have a guess - it had been stolen!! Only when you make them aware that your belongings have been stolen that they mention they have boxes behind their front desk ! Which in my option isn't much safer- as you can imagine this ruined our holiday . Really disappointed with Garden Inn Hilton and will never stay in one again.

Room Tip: Its just not worth the hassle to stay here
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank alexisonfire_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 4 July 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

We enjoyed our stay at this hotel on the nights of 14th to 16th May 2014.

However, we had also made a reservation to stay at here on 24th May 2014. This was made on 25th July 2013 through Booking.com and they confirmed this, with their booking number 530173978.

When we arrived the hotel at about 4pm on 24th they had no record of this booking, and they were full. Despite the great efforts made by receptionist, Bryan Boydstun, they were unable to offer us alternative accommodation. Booking.com were able to arrange a room in Howard Johnsons on Route 66. This in no way compared to the HGI standard for a similar price, and was exceptionally noisey

I have been in touch with Booking.com and they have offered the following explanation that HGI Flagstaff had problems with their XML receiver (booking receiving system) and the bookings did not go through to them.

Following extensive two way correspondence, started on 2nd June, Hilton Guest Assistance State that they are unable or unwilling to do anything about this error caused by the systems failure, and suggest that I contact the hotel directly by phone. I requested an e-mail address for HGI Flagstaff from Hilton Guest Assistance, and they supplied one that does not work.

I suggest that if you wish to use HGI Flagstaff, that you check with the hotel direct to confirm your reservation and then you will avoid the distress and inconvenience of potentially having nowhere to stay in the middle of a holiday weekend as happened to us..

Stayed May 2014, travelled as a couple
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, 4 July 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Flagstaff hotels
2.4 mi away
Little America Hotel Flagstaff
0.6 mi away
DoubleTree by Hilton Hotel Flagstaff
5.2 mi away
Sonesta ES Suites Flagstaff
Show Prices
Show Prices
Show Prices
1.1 mi away
Drury Inn & Suites Flagstaff
0.9 mi away
Embassy Suites by Hilton Flagstaff
0.1 mi away
Hampton Inn & Suites Flagstaff
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Flagstaff

Property: Hilton Garden Inn Flagstaff
Address: 350 W Forest Meadows St, Flagstaff, AZ 86001-2918
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Flagstaff
#1 Green Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hilton Hotels Direct, Hotels.com, Odigeo, Travel Republic (UK), Traveltool, S.L.U., Cancelon and HotelQuickly so you can book your Hilton Garden Inn Flagstaff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff
Hilton Garden Inn Flagstaff North America

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing