I made a call in the late afternoon to make my reservation because the internet on my sister's phone wasn't reliable and was told the rate I was requesting was available. When I arrived and spoke to Brian, he informed me that since the hotel was almost sold out, the rate was not available. He also explained that all the hotels in the area were sold out due to a golf and tennis event, so I was out of options. We spoke for a bit and he was able to find me a rate that was more affordable due to my emergency circumstances since the first person I spoke to, in essence, lied to me. I understand you can't fault an entire hotel for one person's error and Brian's professionalism and compassion was beyond what I would have expected, so he truly made a bad experience better. He recommended a local restaurant that served as room service for the hotel since I was too exhausted to even walk across the parking lot for a meal. It was delivered promptly and was delicious! Michael from the front desk called to ask how our meal was and told us what to do with the dishes. His voice on the phone was such a happy one that I couldn't help but be in a better mood. We were in a smoking room that had a slight odor from the walls, but the bed, bedding, and pillows were clean and fresh. We all melted into bed that night and enjoyed the memory foam topper. The room was quiet, the curtains blocked out all the light, and we heard nothing around or above us. In the morning my sister needed milk to take some pills and breakfast has not yet started. Sam from the front desk gladly provided some for her. If we're ever back in the area, this is the only place we'll stay!
- Official Description (provided by the hotel):
- At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn - Flagstaff Hotel Flagstaff
- Flagstaff Hilton Garden Inn
- Hilton Flagstaff
- Hilton Garden Inn Flagstaff North America