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“Superlative Service, Very Nice Accomodations!”

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The Mansion on Delaware Avenue
Ranked #9 of 24 Hotels in Buffalo
Certificate of Excellence
Laguna Beach, California
Level Contributor
97 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Superlative Service, Very Nice Accomodations!”
Reviewed 3 November 2009

Superb service started at the door in this lovely historical property where we were treated to extraordinary hospitality and complimentary cocktails from 5-7pm. The house car and driver brought us to a restaurant/bar nearby for Buffalo's finest chicken wings and the World Series... we arrived back to chocolate-dipped strawberries with turn-down and a European-style continental breakfast is served in the bright drawing room... absolutely wonderful. We asked American Express for their finest hotel in Buffalo, and the Mansion did not disappoint.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aLITTLESpoiled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Groningen
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2009

Very friendly staff, who are extremely knowledgeable (they should be instated as ambassadors of the town of Buffalo) and helpful.
Beautiful estate, wonderfully layed out and refurbished rooms, modernised with respect and feel for the obviously rich history of the premises.
We arrived late, without a reservation and were treated as long expected and respected friends.
Nothing but the highest praise for the staff!
We have travelled quite a bit and were never quite spoiled and pampered like this (and that includes being driven to whatever eatery you fancy, be it Fat Bob's or somewhere slightly (!) more upmarket).
Arguably the best ever chocolate chip cookies on our pillow, free cocktails at the apropriate hour, heavenly beds, the best breakfast in the State (best breakfast in the StateS in fact, sharing a first place with the Carpe Diem guesthouse in Provincetown)
As Europeans (Dutch, so notoriously tight-fisted) travelling the state of New York, this is by far the best hotel we encountered in the state. Worth every cent of our euro!
We didn't want to leave. Alas, we had to.

  • Stayed September 2009, travelled as a couple
    • Value
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Helpful?
2 Thank GroningenMargaretha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 September 2009

After hearing so many raves about the Mansion, including many former brides who spent their wedding night at the Mansion, I decided it was a must stay for our wedding night. We got in late (as expected after an all night wedding reception) and were greeted indifferently and shown to our room. The room was nice, but nothing spectacular. The best part was the updated bathroom. Didn't get any special treatment even though I mentioned it was our wedding night. I think we would have seen more value for our money at another hotel downtown that I normally prefer, but I am glad we stayed to experience a night at the Mansion.

  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DolceMeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amherst, NY
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2009

I travel often for business, so when we were making plans for this past holiday weekend my husband and I knew we wanted to stay close to home but still treat ourselves to a getaway -The Mansion was the perfect choice! My husband's company often books their clients and associates into the mansion so we had heard nothing but positive comments about the hotel, but you don't really get the feel, the vibe, until you actually stay.
The 'butlers' greeted us when we drove up to the building - they took our bags and our keys and from that point on they took complete care of us. We walked through the door and they immediately offered us a glass of wine - before we had even checked in! As we enjoyed our wine and perrier, the butler gave us a quick tour of the mansion and then escorted us to our room. The building itself is historic, with the original architecture beautifully preserved. The interior decor, however, is extremely modern - but so comfortable. You feel as if you have travelled to a cosmopolitan European destination.
When we had reserved our room the butlers had made dinner reservations for us at Tempo restaurant and they checked with us to see if they would still be driving us to dinner that night - they did, and they picked us up after dinner as well. Again, really cool driving up in their land rover with the 'butlers' escorting us into the restaurant!
Breakfast the next morning was complimentary and amazing. A blend of standard breakfast items that you hope for combined with unexpected fresh, delicious items that look more like brunch than breakfast. The free valet parking, drinks, ride to/from dinner and breakfast were excellent perks. Really an amazing getaway.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank rpdl1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel, NY
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 28 April 2009

We stayed at The Mansion for a Friday evening on the way to Canada to pick up a new puppy.
The Pros:
- We checked in well after the 5-7PM complimentary evening reception was over (we just had to have those awesome wings at the Anchor Bar!). We were promptly taken up to our room and were advised we could have one complimentary drink anyway. The spread was pretty impressive, with quite a selection of wines and mixed drinks. Prices were reasonable even after the happy hour.
- The room was lovely, with a cathedral ceiling, sitting area, large bay window, whirlpool tub with multi jetted shower, and a DVD player. We found the room lit with tea lights and two fresh baked cookies by our side (and they were delicious!)
- The staff was very friendly and eager to please. Don't expect "butlers", instead expect a well trained, upbeat, genuine youthful staff that will do whatever they can to please you. Valet parking is complimentary, and they will not take no for an answer when it comes to luggage handling. I did tip, but note there is a "service fee" added on your bill so I don't know if this is required or not.

The Cons:
-Only a queen sized bed. When you can get a kind sized at the Motel 6, this should be de rigeur for any luxury class hotel.
- Soundproofing is not good, with street noise and noise from other guests coming through. It is an old building, so perhaps this is to be expected.
- The complimentary breakfast was not to our tastes. it is certainly European style, but I'm sure some basic cereals, bagels and a toaster would not be too much to ask. A cooked breakfast is available for an extra fee. ($11/person for eggs, potatoes, bacon and toast)
- Water pressure was so-so at best, which detracted from the multi jet shower.
-AAA discounts are offered only Sunday-Thursday. This is the first AAA rated location I have stayed in that has this policy, and for a 4 diamond hotel it seems misguided. We were not staying during a holiday or local event weekend.

This are all minor issues to be sure, but they detracted from the overall experience. At 265/night in a city which is not exactly a resort location, we expected a bit more.

  • Stayed April 2009, travelled as a couple
    • Value
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Helpful?
3 Thank SheriffBart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, Ohio
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 February 2009

My husband and I were passing through town for a funeral and decided to stay at the mansion. The website was lacking a little, but the reviews here convinced us to try it. Wow! is the best way to describe our experience. We arrived in time for a complimentary cocktail, which is exactly what we needed at the time. Marty and Kent (?) took very good care of us. Even ordered food for us from a local Italian restaurant that was amazing - and they set up a table for us in the Billards Room! Better than being at a restaurant.

Though we were not in the best of moods when we arrived, the service and the room helped me remember that we were also trying to celebrate my birthday. Weird, I know. Oh and the room was adorable - #212 with a fireplace.

If we ever find ourselves any where near Buffalo again, we will certainly stay at the Mansion!

  • Stayed February 2009, travelled as a couple
    • Value
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Helpful?
3 Thank bent4bubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
266 reviews
197 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 15 February 2009

I travel frequently to Buffalo for business so I called the mansion to inquire if they would match the rate of some of the more 'business type properties' and they said no problem. Room was nice and large with a comfy bed. The hotel staff was eager to please. I would definitely go back.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Happytravelinfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mansion on Delaware Avenue

Property: The Mansion on Delaware Avenue
Address: 414 Delaware Ave, Delaware & Edward Street, Buffalo, NY 14202-1604
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Buffalo
#4 Business Hotel in Buffalo
#6 Family Hotel in Buffalo
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Mansion on Delaware Avenue 4*
Number of rooms: 28
Official Description (provided by the hotel):
Buffalo's first and only AAA Four Diamond hotel provides a cosmopolitan, European hotel experience with value added complimentary amenities such as valet parking, breakfast, afternoon cocktails, downtown Land Rover transportation, free wireless and/or hi-speed internet and more. Guestrooms receive equivalent deluxe services and amenities, with size and architectural detail distinguishing each room type. ... more   less 
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Also Known As:
The Mansion On Delaware Avenue Hotel Buffalo
Mansion On Delaware Avenue Buffalo

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