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“Benefits not delivered should not be charged” 2 of 5 bubbles
Review of Embassy Suites by Hilton Buffalo

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Embassy Suites by Hilton Buffalo
Ranked #4 of 23 Hotels in Buffalo
Certificate of Excellence
New York
2 reviews
“Benefits not delivered should not be charged”
2 of 5 bubbles Reviewed 18 March 2013

If you are planning a group at the Embassy Suites Buffalo, be advised that the mandatory valet parking ($15) will be a challenge.
We had a group of 15-20 rooms booked for an event outside the city. Although the hotel made an attempt to accommodate the 20 cars all needed at the same time (which we advised them in advance), they failed to deliver. When asking to adjust the bill for the group for the difficulties we encountered, I had to speak to 2 people before a manager was called. The Hilton guarantee that all employees are empowered to correct the situation did not apply at this hotel. The manager only credited one room for one day of valet ($15). Early one morning we all had to walk across the street to get our own cars from the lot - yet were still charged the mandatory valet for that day.
Overall the hotel was clean, the breakfast was plentiful, the reception was ok. But I honestly wouldn't recommend this hotel for group business. Taxi's were not plentiful either.

  • Stayed March 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank hockey26mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 March 2013

My family and I with another family decided to go on a mini vacation over the march break ..this hotel was perfect . The only thing that was abit off was we had pre-registered and requested adjoining rooms on the second floor but we were booked on the 8th ...which they changed right away ..great costumer service other than that ..the rooms are very spacious and clean the bed is very comfortable ..the pool and the gym were great ...when we went to the manager's reception we were greated by a wonderful and super friendly lady Barbara K who was very informative and friendly and made us feel welcomed ...location is great walking distance to a lot of resturants ...
The only thing I would recommend is that they put the hangers in the front hall closet as we were not aware of this until Barbara K told us they were in the mirror closet in the bedroom which we did not even know was a closet...
Over all we will be staying there again and recommending this hotel to all our family and friends ..other Embassy Suites should follow suit to this one ...

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank te d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 March 2013

Nice hotel, great location convenient to business, art/culture, restaurants. Nice staff. We had a very comfortable stay. The hotel restaurant's blue burger was recommended and is delicious. Pay for coffee in the lobby or at the good coffee shop across the street. Free coffee in the complimentary breakfast is awful.

Room Tip: High floor away from the elevators/vending.
See more room tips
  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank UWSMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelham, Canada
1 review
5 of 5 bubbles Reviewed 18 March 2013

I stayed here with a group of girlfriends on March 8th as we were attending a concert in Buffalo.
As soon as we arrived we were greeted by the valet, who was very friendly ( sorry, I didn't write down any names) and also by the Front Desk who gave us suggestions for dinner. The room was huge and very clean. Beds are also super comfy!...We also needed a cab ASAP when we came downstairs and the staff helped us get one almost instantly despite how crazy busy it was.

Overall, a great Embassy Suites property. We will return!

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndyP777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 March 2013

Nice big room. Huge comfy bed with awesome pillows. Good location. The room included breakfast. Looked new or freshly renovated. It's great to stay in a suite when you're traveling for business because you have space to spread out your work. I would definitely stay here again.

  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bixter212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seaforth
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 16 March 2013

The rooms at this hotel are huge, great for my large family. Nice layout and furniture. We really enjoyed our stay. Pool was kind of small. Managers reception was a great idea. Would definitely stay here again

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
251 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed 16 March 2013 via mobile

My mom and I wanted to stay somewhere downtown on this trip so we chose this hotel. Originally we were booked at Adams Mark but after reading the reviews I decided to change it. Thank goodness we did! This hotel is amazing!!!! Great location - walking distance to many restaurants. Not far from Elmwood village.

Beautiful hotel - very cool decor, very clean and great atmosphere. Staff is excellent - friendly, helpful and really wanting to do whatever they can to make your stay great. The rooms are huge - standard room is two separate areas, living room and separate bedroom. It also has a mini fridge and microwave. It's great when you are with someone else who wants to sleep whereas you want to stay up to have the seperated bedroom. Beds were super comfortable ---- best hotel bed I have come across in awhile. The hotel includes a complimentary breakfast with fruit, eggs, bacon, and an omelette station which was delicious, as well as a managers reception each night.

There is an excellent gym and pool area, and excellent on-site resturant. The only issue I had was the drain in the shower wouldn't stay open, so I had to put something in there to hold it up. But really, that is the only issue I had the entire three days I was here!

I will definitely come back here on my next visit to Buffalo, and encourage you to try it out! Totally worth the price!

Stayed March 2013, travelled with family
Helpful?
Thank Chantal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Buffalo

Property: Embassy Suites by Hilton Buffalo
Address: 200 Delaware Ave, Buffalo, NY 14202
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Buffalo
#3 Family Hotel in Buffalo
#3 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Buffalo 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. Della Terra is a beautiful two story, glass enclosed restaurant featuring northern Italian cuisine. The Avant Beanery is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room.Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings; events, weddings and we offer full catering and audio/visual support. ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites Buffalo Hotel Buffalo

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