We stayed in a King Executive Whirlpool Suite. Overall, I was impressed with this hotel and our room. I must say however that the online pictures of this suite are very deceptive. Although the caption for the pictures reads that they are of the King executive suite, they are in fact of a corner unit, which costs more and is much larger than the non-corner units. Just be aware of this when you are looking at the pictures. That being said our room (although not a corner suite) was still large and had beautiful views! The bathroom was very clean and the whirlpool tub was fabulous!
The rest of our suite was nice, however our experience with housekeeping was not good. When we arrived the couch was not clean at all. Crumbs and food stains all over the cushions. The TV and dresser had a visible thick layer of dust as well. I didn't complain because the bathroom was very clean, which was what mattered most to me.
After spending our first night, we left bright and early to visit the falls. When we returned at 6:30 PM our room had not been cleaned. I called the front desk, as we needed towels etc. I was asked if we had left the "do not disturb" sign on our door. No, we didn't, but thanks for asking. He said he would send someone up with towels, etc. Almost immediately we received the towels. A short while later there was a knock at our door. It was the housekeeper with her cart saying she needed to clean our room. She said she still had 2 more rooms to do on our floor. This was at 6:45 in the evening! I told her that we didn't need it done. The front desk had already provided us with what we needed. It was very clear at this point that the front desk had no idea that housekeeping was still making it's rounds at this late time.
The following day, when we returned to our room about the same time, it had been cleaned, however the thick layer of dust still remained in the living room.
Our experience at the evening manager's reception was great!! I cannot say enough wonderful things about the bartender. He was so friendly and quick to fill drinks. The best experience we have ever had at any Embassy Suites.
Breakfast was good. Plenty of seating and the chefs at the omelet station were great at handling the crowd.
Overall, we were very pleased with this hotel. The only thing lacking is really the housekeeping services. Since our bathroom was always sparkling clean, I can't complain too much. I would definitely stay here again.
- Official Description (provided by the hotel):
- The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. SEAR Steakhouse is downtown Buffalo's new premiere steakhouse. City Press is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room. Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings, events, weddings and we offer full catering and audio/visual support. ... more less
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- Also Known As:
- Embassy Suites Buffalo Hotel Buffalo