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“Embassy Suites Buffalo NY - Excellent!”

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Embassy Suites by Hilton Buffalo
Ranked #5 of 24 Hotels in Buffalo
Certificate of Excellence
Spokane, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Embassy Suites Buffalo NY - Excellent!”
Reviewed 26 June 2014

Suites are large and comfortable. Bed excellent. Pool great. Breakfast buffet can't be beat. All clean and well maintained. However, be aware that there is no alternative to valet parking and you will be charged a daily (substantial) fee for it.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,227 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
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English first
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 June 2014

Prior to this week's trip for business, I had stayed here a couple times in the last two years. I've tried other properties within a short walk from the federal courthouse too but they don't come close to the quality this hotel provides. From the front desk check-in/check-out to the rest of the hotel staff, they know how to make customers feel comfortable- with pleasant demeanor a, clean and spacious rooms and fast service, I have two colleagues heading to Buffalo in the coming months and I've already urged them to stay here. I'll be back here in my next trip to Buffalo this fall.

Room Tip: 6th floor facing the Hampton Inn or facing South Elmwood Street if you prefer a quiet room.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank RGtravelsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 25 June 2014

It was our first time staying at Embassy Suites and we never guessed the high quality of service they provide at this hotel. As a HHonor member we received free Wifi and complementary hot breakfast. The pool was open till 11pm and we really took an advantage of the hot jacuzzi and the pool for the whole family. The suit room with the living room was fantastic and the overall rating of this hotel was a five star.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 476sandrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 23 June 2014

We just decided to get up and go from Toronto without any plans except to get to Grove City. On our way we decided to stop at Embassy Suites in Buffalo. We were pleasantly pleased with the room, service and buffet breakfast. As we were only driving through we didn't really get to enjoy the facilities but everyone we met was extremely nice at the hotel and always asked how our stay was. The breakfast was very good with a made fresh to order omelette station which we all loved. Definitely would stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mocha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian, Florida
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 June 2014

This Embassy Suites is conveniently located downtown. Many of the rooms have great views. We had a corner room with a great view of the stately City Hall and new buildings in a city that is having a rebirth. The room was quite large and very clean. We had a small frig and a microwave and coffee maker.There were negatives however. It seemed that most of the time it was hit or miss that upon driving into the valet parking in front of the hotel, that you may or may not get help with your luggage. I was surprised that the first contact a guest has with the hotel were not friendlier and anxious to help. I was thinking that perhaps the valet service was contracted out to a parking service. Mostly they seemed unconcerned with folks struggling to unpack their car and register. What a shame!. It would be so easy to train folks in those jobs to put forth a welcoming and helpful attitude. A first impression can make such a difference in a guests stay.
The housekeeping staff seemed very good with cleaning the room. I think they must have been taught to conserve energy and got carried away, however. The first two days of our stay the room was way too warm and we called the front desk for a heating tech because turning down the thermostat.gave no result. The final outcome was that the housekeeping staff was coming in to clean during the day and kept turning off the fan housed within a panel across from the thermostat if I had been a salesman in a suit returning from a long day of work, I certainly would not have been happy. The room was very hot when we came back to our room in the afternoon The tech stated that the housekeeping staff must be turning off the fan. They could use some retraining.
A friend and I had dinner in the hotel dining room. It was so noisy from the upstairs party we could not hear each other- we had even tried to get to a corner and as far away from the gathering as possible. I am glad the private party was having fun, however it seems a poor design that a party room is housed in a open area balcony above the restaurant. Not a great design for the restaurant patrons enjoyment. The talking and laughing was so loud we couldn't have a conversation. We were anxious to finish quickly and leave. No lingering over coffee and dessert for sure.
The morning breakfast was delightful. (The hotel staff seem to be very tuned in to assisting families with little ones.)Hot buffet of bacon, sausage or ham etc. or the chef will create an omelet for you. Also an assortment of fruit, cold cereals. Coffee is available here or in the lobby there is a Starbucks.
On the bright side I do hope the hotel makes some corrections because most of the inside staff were pleasant and helpful and the hotel has so much potential. A few minor tweets to the staff training and a relocation of a balcony party room would go far in making this hotel a first class operation.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Chicsdofish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

We enjoyed our stay at Embassy Suites for our twins boys first road trip. We chose Embassy suites as we wanted a hotel with a separate room so the boys can sleep first as they have an earlier bedtime.
I had requested for two cribs and it was setup when we arrived. The valet staff was very helpful even helping us take our bags up to our room when they were unable to locate a luggage trolley. All of the staff were helpful, from the front desk attendants I spoke with to request the cribs, parking valet as previously mentioned and the staff in the restaurant.
The cribs were no frills metal cribs with thin mattresses. They weren't super clean but nothing paper towels and some baby spray can't clean up. The boys slept ok so I assume it wasn't too uncomfortable.
The breakfast was good with a made to order omelette station, pastries, fruits, pre-cooked eggs, sausages, and pancakes. Overall, a lot more than I had expected. The restaurant staff got us high chairs quickly and cleaned up a bigger table for our family of four to use.
We had a pleasant experience at this hotel and would definitely stay here again if we ever stayed in buffalo again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MagpieBakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 June 2014

We surprised my husband by having all of our grown children meet us at the Embassy Suites. What a gorgeous hotel and what accommodating staff. We had five people stay in one suite - two queen beds in one room and a pull out sofa bed in the other room. Everything was clean and spotless. Another couple stayed in another suite -king-size bed in one room and a pull out sofa bed in the other room. Each suite had a fridge, microwave, etc. We would not hesitate to stay there again. The breakfast buffet was fantastic AND they had a chef prepare an omelet the way you wanted it. No one would go hungry at that buffet. Everyone would find something they liked. To add to this, they have a free cocktail hour for guests. One can have a beer, glass of wine, etc. We are looking forward to our next trip to Buffalo and the Embassy Suites Hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank PleasantOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Buffalo

Property: Embassy Suites by Hilton Buffalo
Address: 200 Delaware Ave, Buffalo, NY 14202
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Buffalo
#3 Family Hotel in Buffalo
#3 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Buffalo 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. SEAR Steakhouse is downtown Buffalo's new premiere steakhouse. City Press is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room. Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings, events, weddings and we offer full catering and audio/visual support. ... more   less 
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Also Known As:
Embassy Suites Buffalo Hotel Buffalo

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