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“Where are the small hand towels?”

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Embassy Suites by Hilton Buffalo
Ranked #6 of 24 Hotels in Buffalo
Certificate of Excellence
Ontario
Level 5 Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Where are the small hand towels?”
Reviewed 17 August 2014 via mobile

Overall enjoyed our stay here. Good size rooms with usual amenities: bar sink, coffee maker, fridge. Separate sitting area gives everyone their own space. Bathroom was missing hand towels. They arrived 10 minutes after I called housekeeping to fix this. Remarkably, they went missing the next day and not replenished. Afternoon reception nice touch but very impersonal. Breakfast service very good with excellent omelettes made to order. It was a busy weekend and crowded but the omelette chef was certainly on his game! Parking fee of $17 day is just one way for these hotels to up their rates without being too obvious on the rate quote. Hate that. No self-parking associated with the hotel.

Stayed August 2014, travelled with family
Helpful?
Thank Phil036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,246 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Latham, NY, United States
1 review
Reviewed 15 August 2014

Businnes trip to Buffalo and stayed at the Embassy Suites. Room was spacious and clean. Complementary breakfast was great, loved the omelets! Did not get to do the complementary evening reception but what I saw looked nice. Had several dinners at Della Terra and each meal was excellent. Overall, a great stay for a business trip and would go back even not for business trip.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Clarie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pawlet, Vermont
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

We stayed for 5 nights. Nice big suite, but instead of booked 2 queens got 1 king & extra bed on request. Next the room is not as clean as it should be. Also no small towels. But dirt is the big topic. Walking around the hallways you see some dirt on the floor everywhere. Worst is the pool area, it has not been cleaned for 3 days. Hair on the floor all around. Water is very cloudy. After complainig the threw some water on the floor and declared it clean. The manager apologized, but I'm not sure he is capable of managing the issue. With a little attention to detail this could be a great place.

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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jost E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elkton, Maryland
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 August 2014

Quality place within walking distance to great restaurants. The parking situation is the kicker so don't forget to add 16 per day for valet unless you want to park 2 blocks away and risk it. Other than that, this was one of my favorite Embassy hotel visits so far. Wife and kids loved the room, breakfast and the pool area.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 August 2014

The hotel was only 5 minutes (walking) away from Niagra Convention Center. The free breakfast was pretty standard, but the (free) made to order omelets were really good. The rooms were clean and really big; I had a completely separate sitting area in addition to a fairly large bedroom with 2 queen beds. The beds were really comfortable. Definitely recommend staying here if you find yourself in Buffalo.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2014

Reception and breakfast generous. Spacious rooms. Fun pool but hot tub not working during our visit. Kind of ridiculous that $17 valet parking is the only option for parking when you can see your vehicle right out your window and easily acceptable. Many good restaurant options within a couple blocks.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Constantia, New York
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Perfect location, downtown right near Chippewa Street (walk right down the block!) for all the nightlife you could ever want, but the rooms are very quiet, and spacious. We had a queen executive suite, which WOWED us as we walked in, so so much space for us 10+ girls (It had a pull out couch and we also fit 2 roll away beds EASY).

Free breakfast was great, couldn't ask for more - fresh cook to order omelets, hot ready eggs, potatoes, ham, biscuits and gravy, fruit, french toast, cereal, ETC ETC. A tad busy on the weekend, but plenty of quiet places to sit.

Parking is the mandatory valet $17, but they went out in the pouring rain to deliver me a pair of shoes I left in my car, brought right up to the room, for free! (I didn't even ask them to retrieve them, just asked for my car location! How Nice)

We couldn't have asked for more! Stay HERE!

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Buffalo

Property: Embassy Suites by Hilton Buffalo
Address: 200 Delaware Ave, Buffalo, NY 14202
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Buffalo
#3 Family Hotel in Buffalo
#3 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Buffalo 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. SEAR Steakhouse is downtown Buffalo's new premiere steakhouse. City Press is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room. Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings, events, weddings and we offer full catering and audio/visual support. ... more   less 
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Also Known As:
Embassy Suites Buffalo Hotel Buffalo

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