We booked a honeymoon suite for the night of our wedding, called to confirm the morning of and explain that we needed a late check-in because we would be at our wedding all night. We arrive there at midnight tired in our wedding clothes and they tell us they sold the room. They did not offer another room or a free room at a later date, they just said sorry. After some complaining they offered my husband the courtesy to call around Buffalo and find another hotel room for us. The receptionist kept saying, "I wasn't here when it happened, sorry." last night we attended another wedding and the couple had also booked the penthouse suite months in advance like we did. When they called to confirm they were told they sold it and moved them to the 3rd floor.horrible!
- Official Description (provided by the hotel):
- The Embassy Suites Buffalo is a new property built to green construction standards in the heart of downtown Buffalo. While staying with our hotel you'll be treated to cityscape views, complimentary wireless Internet, complimentary cooked-to-order breakfast every morning and a nightly manager's reception featuring complimentary appetizers and cocktails.Each spacious 2-room suites feature separates living rooms and bedrooms. Each bed is equipped with 250-thread count Sleep Essentials™ bedding, designer furniture including a pull out sofa, plush armchairs, work desk, and ottomans, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. On-site you'll find two restaurants that offer a variety of meal options. Della Terra is a beautiful two story, glass enclosed restaurant featuring northern Italian cuisine. The Avant Beanery is our lobby espresso bar that features Starbucks® coffees and serves pre-made salads, sandwiches and pastries. We also provide room service for those who want to enjoy a delicious meal in the privacy of their room.Our hotel is also perfect for business meetings and wedding receptions. Our contemporary facilities include seven meeting rooms with a combined total of 6,034 square feet. A complimentary 24-hour business center is perfect for those last minute business needs. We are happy to help plan your business gatherings; events, weddings and we offer full catering and audio/visual support. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Buffalo Hotel Buffalo