When I arrived, I was given a very nice looking room, although there was a smell that was familiar to me, but I couldn't work out what it was. I just assumed that the occupants before me had had food in the room, and the cleaners hadn't sprayed any air freshener around, so I never complained. After a long day out in Buffalo, I got back to the room and the smell was intense, but as it was late, I just went to bed. I woke up in the morning, and the smell was so bad, I felt sick. I phoned down to reception to ask if they could change my room (it was midweek, and the place was empty). The person I spoke to was a little abrupt, and said I she would see what she could do (with a sigh).
4 hours later, and still no news, so I called down again to ask if anything had been sorted for me, and got the same abrupt tone. I finally got moved 2 hours later...NEXT DOOR!!!
The new room didn't smell as bad, but still smelled. I gave up, as I was only there for 2 days anyway. On my way out that afternoon, I found out the reason for the smell. There is a Subway sandwich store, right under the room. So I'm guessing I wasn't the first to complain about this.
The staff (except one man who was polite) were very abrupt, and even when asking them to call a cab, or directions etc... looked like I had annoyingly disturbed them. One receptionist (the one I had asked for the room change) never even looked up when she was speaking to me. Made me feel like I was an inconvenience to her.
The hotel itself, is quite nice. The rooms are nice (without the smell). The location is great, but I'd be careful in the streets around it after dark. I would recommend this place, but make sure you're not given the room above Subway! 107 or 8 (I think).
TIP to the hotel: People like me will put up with all sorts of crap IF the service is good and friendly!
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- Also Known As:
- Hampton Inn & Suites Buffalo Downtown Hotel Buffalo
- Hampton Inn And Suites Buffalo Downtown
- Hampton Inn Buffalo
- Buffalo Hampton Inn