We have been to Pizza Plant numerous times because we have a family member that needs gluten-free and they have it every Wednesday. We usually enjoy ourselves very much as the atmosphere, the food and the drinks are all outstanding. Unfortunately, we did have 1 bad experience recently that I am hoping is a fluke and not an indication of the tides turning. Our waitress (I believe her name was Jennifer) was awful. We had to send back multiple items (drinks & food) that were incorrect, and we could see by the receipt that she had entered them incorrectly. We were waiting for our meals, which took quite a while, and all of our glasses were empty with no waitress to be found for refills. There was nobody behind the bar, nobody at the hostess station - my husband had to walk back to the kitchen to ask for someone to get us a drink order. Once the food arrived, it took us another 5 minutes or so to get utensils and napkins, even though we had previously asked for them.
As I said, hopefully this is a one-time incident and that waitress was just having a bad day. But I'm not sure why nobody seemed to be around when we needed someone. The positve - because everything took so long, my family had more time to talk with one another. If anyone had been in a hurry, we would have been in trouble. When we finally got the right stuff in front of us, the food was very good. And we enjoyed trying several different draft beers - there were about 5 different types going around the table.
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