I kept waiting for a sign that said "We apologize for the renovation..." Unfortunately, there was none.
As others have said, the outside of the hotel is FINE.
When I arrived, the young person at the desk literally yelled at me across the lobby asking me for my name. He quickly checked me in... did not tell me about amenities, restaurant, etc. I had to ask the location of the elevators.
There is paint chipping everywhere. Holes and tears in the carpet.
Even though there was not ONE person in the lobby -- I was placed in a room pretty out of the way.
I realize it is Buffalo, and the winter -- but the HALLWAYS in the hotel were cold. I later found out that the bathroom floor was literally FREEZING, and needed to wear socks during the night.
I could not find a room service menu, and just went to bed. I was kept all night by what I thought were train tracks -- in the early morning, I could see that I was put in a room that faced a highway. I am NOT a light sleeper... but this did wake me up a couple of times during the night.
The hot water was warm -- at best, and not enough for a shower.
I went down to breakfast and noticed the quiet of the hotel -- there did not seem to be many guests. I asked the front desk for something, and again I was met with unprofessional behavior.
The breakfast buffet was average -- but the pans with were DIRTY. They also were not user friendly.
This might aptly describe the ENTIRE HOTEL -- not user friendly/client/guest focused.
I am quite surprised that this hotel has passed inspection. The elevators alone seem to be unsafe.
I am imagining that this hotel has seen better days. I am surprised at the Adam's Mark brand for letting it get to this point.
I would NOT stay here again, and NOT recommend this hotel to any colleagues/friends.
- Official Description (provided by the hotel):
- The Adam’s Mark Hotel in Buffalo NY provides more of the comfort, amenities and entertainment choices you desire. This remarkable Buffalo hotel has 486 deluxe guest rooms, including a variety of suites. It offers an extensive list of amenities and services that ensure every guest will experience absolute comfort and pleasure. In the final stages of guestroom renovations we are excited to offer Executive King and Double Rooms featuring refrigerators and microwaves in each of these rooms. Come see our renovations we are excited to start the next phases of the renovations including corridors, lobby, Deco Restaurant and Tiffany Rose Lounge. ... more less
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- Also Known As:
- Adam`s Mark Buffalo Hotel Buffalo
- Adams Mark Buffalo
- Adamsmark Buffalo
- Buffalo Adams Mark
- Buffalo Adamsmark