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“Fair to Partly Cloudy” 3 of 5 bubbles
Review of Adam's Mark Buffalo

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Adam's Mark Buffalo
Ranked #10 of 23 Hotels in Buffalo
GreenLeadersSilver level
Minnesota
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fair to Partly Cloudy”
3 of 5 bubbles Reviewed 8 August 2009

My wife and I recently spent one night here while in town. Certainly not one of the nicer hotels we have stayed at, but overall a decent stay, nice location to the waterfront and in cheap cab ride distance from the Buffalo nightlife. This massive hotel has seen its better days, but might stay here again if we got a reasonable rate.

  • Stayed August 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank brads45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
SC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 6 August 2009

We stayed here for a national convention. What a disappointment! Many guests had complaints of dirty rooms and rooms that smelled. As I entered our room I noticed a terrible smell. Upon investigation, I realized the carpet arouind the AC unit was wet. I went back downstairs are was promptly given another room across the hall. The smell in this room was not as bad and the carpet did not seem wet. I turned on the AC and realized the next morning that the carpet was completely wet.I reported it to the front desk and was told that they knew there was a problem with the rooms on that floor and that he would have the room deodorize the room and maybe the could lay some towels on the floor to dry up some of the water. Upon return noticed they did try and even left me a bottle of Febreze.If you do stay here stay off the 7th and 8th floors The hotel is old and needs updating . Management seems completely unconcerned. How it ever received the high ratings is a mystery to me. I know in speaking to others who were staying in the lower levels, that they did not have the problems that guest on the upper levels were having.

  • Stayed August 2009, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank FLO90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
182 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 29 July 2009

I joined my husband on a business trip to Buffalo, and we stayed at the Adam's Mark for three nights. It is an OK hotel, but clearly has seen better days and could use updating. The location is a bit out-of-the-way for a pedestrian, but you can walk to more interesting parts of town in about 15 minutes.

The rooms are a decent size and the facilities are in reasonable condition, but everything seems a little old and faded. It is not the kind of place that has premium linens or super-comfortable beds. I

understand that the Holiday Inn company recently bought the place and it will be undergoing renovations. Hopefully that will make the hotel sharper. As of now, it is not our preferred place to stay in Buffalo.

  • Stayed July 2009, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DebOChicago_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, ON
Level Contributor
89 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 15 July 2009

I don't have much to say about the Adam's Mark. Nothing really stood out to me during my stay. The hotel was clean, the staff was nice, and the location was right off the Interstate - but still right downtown. The rooms were a little worn, dated and small, but nothing that detracted from my stay. I've had worse, and paid more for it. I was able to walk where I wanted to go and I slept well. Overall, no real complaints from this guest and I would stay there again.

  • Stayed July 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rrakoczy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
1 review
5 of 5 bubbles Reviewed 1 July 2009

The exceptional responsiveness, compassion and care of the staff and management simplified a difficult situation. We have made reservations for our return trip to Buffalo.

  • Stayed June 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NyAllison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pverrall, Manager at Adam's Mark Buffalo, responded to this review, 2 July 2009
Dear Guest,
Thank you so much for your kind words about our staff. We look forward to your return visit. Sincerely, Patrice Verrall - Rms Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 26 June 2009

The Hyatt was sold out so I ended up at this miserable dump. Upon arrival, the first room I was given had filthy brown-streaked carpet and a nasty odor. I requested a different room. The next room was also a dump but smelled slightly better. I later found dried caked-on feces on the bathroom floor and mold behind the curtains - absolutely disgusting. The fitness center was open on my first night there - lots of old second-rate broken down equipment, but the exercise bike worked. My husband went to use the fitness center on my second night and there was some sort of painting/renovation going on. I asked one staff member if he could still use the equipment - she pretended not to hear me. The next person I asked provided a rude nasty response - "What do you think?!" Parking: You have to go through a gate to get in and out of the parking area - the gate is activated by a key card. My key card never worked and the 'attendant' was never there. This meant being trapped in the parking area with cars honking behind me until someone came to open the gate - fun times. Stay at the Adam's Mark if you enjoy a filthy smelly room and rude incompetent staff.

  • Stayed April 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ctenanthe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pverrall, Manager at Adam's Mark Buffalo, responded to this review, 2 July 2009
Dear Guest,
Certainly the accommodations and service you experienced were absolutely unacceptable. I noticed your date of stay was from April 2009. I am happy to announce that we have a new state of the art exercise room equipped with brand new equipment, four bikes, two cross trainers, five treadmills and other equipment. I am sorry your timing was during this renovation. Please contact me directly to assist in regaining your trust and goodwill.
Sincerely,
Patrice Verrall – Rms Manager 716-845-5100 or pverrall@adamsmark.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york city
1 review
5 of 5 bubbles Reviewed 12 June 2009

It’s the hospitality coupled with an array of amenities and located in downtown buffalo which is why i opt to stay at this hotel. The staff makes you feel like family; great bar & restaurant and fitness center.... business class service is a-one; this hotel also has a huge banquet center that always seems to have interesting guests and conventions.

I have seen great improvements and upgrades over the last couple of years.

Clean rooms, friendly and attentive staff.

As a frequent traveler to buffalo; this is where I chose to stay --- they will take care of you!

  • Stayed June 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dssinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adam's Mark Buffalo

Property: Adam's Mark Buffalo
Address: 120 Church Street, Buffalo, NY 14202
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Buffalo
#9 Business Hotel in Buffalo
Price Range (Based on Average Rates): £
Hotel Class:3 star — Adam's Mark Buffalo 3*
Number of rooms: 486
Official Description (provided by the hotel):
The Adam’s Mark Hotel in Buffalo NY provides more of the comfort, amenities and entertainment choices you desire. This remarkable Buffalo hotel has 486 deluxe guest rooms, including a variety of suites. It offers an extensive list of amenities and services that ensure every guest will experience absolute comfort and pleasure. In the final stages of guestroom renovations we are excited to offer Executive King and Double Rooms featuring refrigerators and microwaves in each of these rooms. Come see our renovations we are excited to start the next phases of the renovations including corridors, lobby, Deco Restaurant and Tiffany Rose Lounge. ... more   less 
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Also Known As:
Adam`s Mark Buffalo Hotel Buffalo
Adams Mark Buffalo
Adamsmark Buffalo
Buffalo Adams Mark
Buffalo Adamsmark

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