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“Bathroom needs updating soon! ”

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Hyatt Regency Buffalo
Ranked #8 of 24 Hotels in Buffalo
Reviewed 3 November 2013 via mobile

Hotel room was a quite a good size and looks ok. The bed is rather comfortable and wallpaper behind the bed makes the room looks cosy. However, the walls between rooms are extremely thin. My neighbor was clearly having a party even after 12am and I could their laughter and loud chats. If you are a light sleeper, you may want to prepare ear plugs.

The toilet definitely needs some updating. The shower tap was extremely old and a little difficult to operate. There is only wifi in the main lobby so it is quite inconvenient.

Stayed: October 2013
Thank Serene536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded 5 November 2013

Dear Valued Guest,

Thank you for taking the time to complete an online survey. Our hotel does have an 11pm curfew for noise. At anytime if your stay is disrupted by noise, we ask that you contact the front desk and we will send security up to address the situation. I do apologize that the noise was disruptive to your stay. Regarding the Internet, your concern is understandable and I appreciate your comments regarding the fee for wireless Internet at our hotel. Just like with the telephone in your room, there are costs associated with providing Internet service; from hardware to Internet availability and support services. Since this service is optional, like that of pay movies, telephone etc., the cost would not be appropriate to be included in the overnight room rate. Full service hotels such as Hyatt, Marriott, Hilton and Westin charge for Internet on a per-use basis. We consistently compare the price we charge for wireless Internet in the guest rooms with that of our competitors to ensure we remain competitive. Gold Passport members do receive this service free and our Business Plan package includes complimentary Internet.
We look forward to your next stay with us.

Jennifer
Executive Assistant to the GM

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1,238 - 1,244 of 1,926 reviews

Reviewed 2 November 2013

Stayed for a conference as it was adjoining the Conference Centre.

First stay at a Hyatt and left a good impression. Warm welcome when we booked in and although the room was not ready we were looked after.

Had lunch in the Atrium restaurant and it was a nice light meal.

The rooms were large and comfortable and not a lot of noise. Bed was comfortable enough and we maintained.

The only observation is that valet parking is expensive when they are parking your car in an open parking lot opposite the hotel. No security apparent and there is an undercover garage also opposite.

Stayed: October 2013, travelled on business
Thank Peter-Mckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

I have no idea why this is not ranked the highest in Buffalo. I travel there periodically and this is by far and away, the best experience. Beautiful rooms and the staff is awesome. Courteous, friendly and gave all the right advice. The guy who checked me, Jimmie, has worked there for ten plus years and that was the type of feel - came across as management was committed to its people and those were people were definitely committed to making our stay great.

Dollar for dollar, this place stands alone.

Room Tip: Just trust the staff - tell them what you want, and they will do whatever is possible to make it hap...
  • Stayed: October 2013, travelled with friends
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Thank Brett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded 5 November 2013

Dear Valued Guest,

I am pleased to hear that you had a first class stay with us! We really appreciate your positive comments about our hotel. We all work together very hard to make sure that every guest has a exceptional stay. We look forward to your next stay with us.

Jennifer Monge
Executive Administrative Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

We recently stayed there for a conference held at the conference center. The ability to stay indoors to walk between buildings is helpful on the surface. However, we eventually figured out to cross the street and save a lot of walking. The room was nice. It's a room and nothing more. Someone should explain to them their plumbing (at least in our room) was not connected right. The vents were not connected. When you flush the toilet it bubbles up before flushing (that is a treat). The sink gurgled for 10 minutes after I washed my hands. In addition to those delightful noises, the room creaks in the wind. You can hear the building shift ALL NIGHT LONG!!! Finding wind in Buffalo is like trying to find night time. It's not hard.

The bar in the lobby was nice, convenient but as expensive as you would expect. Didn't try the restaurant so I have nothing to pass on.

The front desk staff was very helpful and very pleasant. They were hit with the conference attendees and a party checking in at the same time so they made the most of it and did well. The bell hops were great. Good restaurant suggestions. Fast service. A special thanks (I forgot his name) to the tall bell hop. My back went out carrying luggage down. I was in a lot of pain and asked for aspirin. He ran and got it for me with a bottle of water. Thank you.

Overall it is a convenient and clean hotel for a conference. There is nothing else to do around there. Anything worthwhile is a car ride away. or a family travelling you are best advised to stay away. Find a more convenient location with free parking. Not that the $20 per night to park is a deal breaker but when you step out on the street and realize there is not much around, there are some shady characters on the street at night, you are simply better off picking somewhere else for the trip. For a conference, not much of a problem.

  • Stayed: October 2013, travelled on business
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Thank dano1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

I think the hotel was average. The staff was okay nothing to praise. I ate at the atrium cafe and the burger was nothing to be excited about. I came to the hotel based on the reviews and probaly would have stayed at another hotel. It's an ok hotel but there's nothing that stands out like the customer service or even the amenities or rooms

  • Stayed: October 2013, travelled on business
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Thank sesc021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

Maybe spoiled with our local Hyatt but this one was not close. Solid 3 star experience. Parking setup was not great. Valet or look after yourself. Lobby area was small...tiny bar, never a seat available. Corridors to rooms were inauspicious. Room was pleasant but not particularly cozy. Limited options to control room heating. Windy night on my last night. The whole hotel was creaking. Jimmy at the front desk was a gentleman. Location seemed to be ok but in 3 nights there I wasn't sure if I was in the center of Buffalo or in some deserted outskirt. Oddly quiet town. Had a great meal in EB Greens on ground floor and the bar across the street was decent (the Century - I think).

  • Stayed: October 2013, travelled on business
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Thank giddyup_IRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

We stayed at the Hyatt during a EMS convention. The hotel is connected to the Convention Center by an enclosed walkway which was nice because it was cold. However, for the price of the room, the only amenities we got was TV and the swimming pool. We had internet, but had to pay $29.95 for three days of internet, there was no continental breakfast and the restaurant in the hotel was very pricey. There wasn't anything to see within walking distance of the hotel, except a lot of construction and abandoned buildings. The hotel does have Valet Parking for $20.00 a day, but it's offsite parking. With all the walking we did around the hotel in order to find restaurants to have supper at, we never found our vehicle. However, the Valet was very kind and prompt when we needed our vehicle. The staff was helpful and kind. As for the swimming pool, we used it one night, I couldn't use it during the day while my partner was at the conference because the pool rules state that there should be two people and one of them should remain out of the pool.

We felt for the price of the room, we should have at least gotten free internet or continental breakfasts. The room was nice and comfortable, had a coffee maker, small fridge and a flat screen tv. The bed was comfortable and room was well kept. However, when I opened the curtains the windows were dirty and covered in cobwebs.

Room Tip: Tell them you want one near the top of the hotel and facing the river.
  • Stayed: October 2013, travelled on business
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Thank jawrightgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Buffalo

Address: 2 Fountain Plz, Buffalo, NY 14202-2290
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Romantic Hotel in Buffalo
#7 Family Hotel in Buffalo
Price Range: £95 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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