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“Very Nice hotel. The staff are above and beyond.”

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Hyatt Regency Buffalo
Ranked #8 of 25 Hotels in Buffalo
Reviewed 28 November 2013

My wife and I recently stayed at the Hyatt Regency Buffalo for a romantic getaway. We purchased the Romance package which includes a room with a KIng-Size Bed, your valet parking, your breakfast and your dinner at EB Greens steakhouse (won't do EB Greens again but that's another story) all for only $192.00. Very good deal.

Once we arrived the valet parking people were at our car assisting us right away. They were very courteous and professional. When we checked in the desk clerk was amazing. Since we had the romance package he immediately found us a room on the highest floor with a nice view of the city and waterfront all without asking. He fully explained where everything was in the hotel and made sure that we had everything we needed.

The room was very nice with a very comfortable king-size bed. The only thing that I would suggest is that they upgrade their television from a 32" and get high definition. Doesn't really motivate you to purchase one of their in room movies. Other than that everything was great. We called down to the front desk for some nice hotel robes, included for free, and they were brought to our room within 3 minutes. Amazing.

The breakfast the next morning was great. It was in the atrium area which is very nice. You could order something a la carte off of the breakfast menu or have the breakfast buffet. Both my wife and I opted for the buffet. Lots of choices including a made-to-order omelet station. The omelet was awesome. Breakfast is until 11am which is great if you're sleeping in.

Another nice feature of this hotel is that the check-out is not until 12noon. You can also check-out online, over your phone or over the television, which saves alot of time. Neither the parking, breakfast, or dinner were on the bill. Only the wine with dinner and the tips. PERFECT.

I called the valet station just before leaving the room and they said the car would be outside waiting within 15 minutes. Went down to the lobby 15 minutes later and there it was all warmed up and waiting. Great service. When in Buffalo I would definitely stay at this hotel again.

  • Stayed: November 2013, travelled as a couple
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Thank 77DICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded 2 December 2013

Dear Valued Guest,

I am pleased to hear that you had a first class stay with us! We really appreciate your positive comments about our hotel. We all work together very hard to make sure that every guest has a exceptional stay. We look forward to your next stay with us.

Jennifer Monge
Executive Administrative Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 27 November 2013

Stayed here for one night with my girlfriends--we were going on a wine tour. Our room was completely disgusting--I don't think it was ever cleaned. The floor was not vacuumed and we opened the dresser drawers to find it filled with soy sauce, duck sauce, used eating utensils and dirty clothes. We called housekeeping and they came and removed the items from the drawer but it still doesn't change the fact that our room was never cleaned and we were disgusted. There is no excuse for that.

  • Stayed: November 2013, travelled with friends
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2  Thank MPHGirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded 2 December 2013

Dear Valued Guest,

I would like to apologize for the lack of cleanliness in your room during your recent stay. This is absolutely unacceptable and will be addressed immediately. Our Housekeeping Manager will investigate who the housekeeper was that was responsible for your room and will take the necessary disciplinary steps to ensure that this never happens again. Once again, I do apologize for the disappointment of your stay. Your valuable feedback is important to us and helps us to improve.

Jennifer
Executive Assistant

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Reviewed 24 November 2013 via mobile

Husband and I left the kiddies with Grandma to get away for a night and do some Christmas shopping.
Pros:
Web check in and check out was very easy to use.
Pool was stainless and offered a great view of the city.
Beautifully decorated for Christmas.
Complimentary robes on request.
Valet parking was very convenient .
Cons:
No hot tub.
Saunas didn't work.
No towels in pool area.
Bartender at Atrium bar not very sociable.
Overall a nice stay.

Stayed: November 2013, travelled as a couple
1  Thank Jesse W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Among the early downtown Buffalo revival hotels,the HYATT REGENCY is a solid choice.Beautifully appointed atrium and lobby for the holidays,along with excellent in-house dining add to the experience.Booking mishap quickly and cheerfully addressed by the lovely Rebecca Felicetti (Registration attendant refused to help,but Rebecca stepped in to remedy)..Very good breakfast buffet overseen by Jonathan Dispenza who personally visited each table and is gracious and caring..E.B.Green steakhouse on site is excellent.

Stayed: November 2013, travelled as a couple
1  Thank frank_king99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded 25 November 2013

Dear Valued Guest,

Thank you for taking the time to complete an online review about the Hyatt Regency Buffalo. I am pleased to hear that your mishap with your reservation was quickly corrected. Rebecca is a great asset to the Hyatt Team and always willing to help our guests. I am glad that you enjoyed our Breakfast Buffet in the Atrium Bar and Bistro. Thank you for the positive comments about Jonathan, he is amazing with the guests and staff as well. We look forward to your next stay with us.

Jennifer
Executive Assistant

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Reviewed 24 November 2013

Recently stayed 2 nights at the Hyatt in Buffalo. My husband had never stayed at this property but I had visited a few years back. The hotel looked wonderful - decorated for the holiday. The neighbourhood around the hotel seemed deserted - we never saw much traffic or people, the hotel itself was very busy. It was nice to see a doorman and valet for parking The front desk staff was friendly and helpful. Our room was great - although the temperature in the room was a bit warm. We did adjust the temperature but it still stayed just a little too warm. Clean room, comfortable bed, nothing to complain about. The upgrade on the elevators since my last visit was great. The hotel was easy to find, and we used it as our base for holiday shopping for 2 days - easy to get back to from wherever we ended up shopping. We visited the Casino beside the First Niagara arena - this has been turned into a wonderful new Casino over the last few years. We would definitely return to the Hyatt - had a wonderful experience.

  • Stayed: November 2013, travelled as a couple
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1  Thank cpdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded 25 November 2013

Dear Valued Guest,

I am pleased to hear that you had a first class stay with us! We really appreciate your positive comments about our hotel. We all work together very hard to make sure that every guest has a exceptional stay. We look forward to your next stay with us.

Jennifer Monge
Executive Administrative Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

We had a lovely stay at the Buffalo Hyatt. The service from all the staff (front desk, bellboy, valet, Starbucks server) was top notch. The room was clean, comfortable and quiet...a good sleep was had by all! We also very much enjoyed dining at the in-hotel steak house which had excellent food and service.

The lobby and atrium were beautifully decorated with stunningly decorated Christmas trees which were a feast for the eyes. We would definitely return to this hotel and will recommend it to family and friends.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this reviewResponded 25 November 2013

Dear Valued Guest,

I am pleased to hear that you had a first class stay with us! We really appreciate your positive comments about our hotel. We all work together very hard to make sure that every guest has a exceptional stay. We look forward to your next stay with us.

Jennifer Monge
Executive Administrative Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

This is a nice hotel with potential but we had quite a few mishaps. Ordered a crib- got a cot
Thermostat broken in room and you can make room cooler in winter months. A service person came in and said they "fixed" it, but the room was 81 by 1am. The hotel was out of fans so we couldn't get one. No one slept all night.

The walls are paper thin and you can hear everything! Not good for light sleepers. Also went to bath baby in the tub and black curly hairs were everywhere!!! EWWW
I emailed the person who's name is on the bill to contact if any issues- but haven't hard back.
We were very disappointed with our stay.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
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1  Thank Ly6910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Buffalo

Address: 2 Fountain Plz, Buffalo, NY 14202-2290
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Family Hotel in Buffalo
#6 Romantic Hotel in Buffalo
Price Range: £85 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Heated indoor pool, new onsite, full service Spa and new StayFit health club. Newest addition is Morton's Steakhouse that is located right off the lobby. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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