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“overnight stay”

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Hyatt Regency Buffalo
Ranked #8 of 24 Hotels in Buffalo
Sudbury, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“overnight stay”
Reviewed 1 January 2014

stayed here for one night and found the staff very friendly and helpful,the bed was comfortable and the room was clean,I was attending a concert at the First Niagara Center and there was a trolley (looks like street cars) that went by every 15 minutes and stopped in front of the FNC so it was great

Room Tip: I was on the 8th floor and found it to be nice and quiet
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  • Stayed December 2013, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank veronica h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

The staff was wonderful and the room was perfect!

We had a beautiful view if the Biffalo skyline, the staff was great, and the room was beautiful.

With the coffee shop closed for Christmas Eve, they had a wonderful Hot Chocolate Station set up at the edge of the lobby with shaved white and dark chocolate, marshmallows and homemade whipped cream, which was DELICIOUS! (I hope they do this littl teat, again!)

This will be the place we stay every year on our trip to see his family.

Room Tip: We had to pay $15/day in parking, across the street, being a central downtown location. Expect this...
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  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jami C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 31 December 2013 via mobile

I would recommend this location, for sure. The stay was pleasant and the staff were friendly. Good location. The parking lot is across from the hotel it was $13 for overnight parking however, the lot got full pretty fast. The hotel atmosphere was nice and the breakfast was good as well. The wait staff were really friendly and attentive. Walden galleria is driving distance (not too far). The rooms were clean and well kept with a small fridge. I like that the hotel post signs asking guest to be courteous and mindful of noise and quiet time is between 9pm -9am.

Stayed December 2013, travelled with family
Helpful?
Thank jackeo231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
149 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 31 December 2013

A dated hotel, we only stayed the night. Our room had a horrible smell what
seemed like weed. The front desk staff were good and offered to move us but
It was so late and we were only there for one night so we stayed. Our room was on
11th floor near the pool. It was very loud with screaming kids early in the morning.
It would be nice if the pool openned later or if staff checked in to ensure the noise
level is appropriate.

Room Tip: Do not get room near pool unless you like to be woken up to screaming kids.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZayM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this review, 2 January 2014
Dear Valued Guest,

Thank you for taking the time to complete an online survey. I would like to apologize that your room was not up to the Hyatt Standard upon check in. This is unacceptable and I will discuss this with our Housekeeping Manager and the staff member that was assigned to your room. Also, we recently changed the pool hours to open at 9am rather than 6am due to noise. Please feel free on your next visit to request a room not on the pool floor and we will be more than happy to accommodate your request. Thank you for your valuable feedback. It is through your comments that we are able to improve.

Jennifer Monge
Executive Assistant to the GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 December 2013

Someone has put some money into this downtown Buffalo hotel, and the improvements are noticable, but this Hyatt has a ways to go. Yes, renovations are appearant in the lobby and in the rooms, but the attention to detail, the remaining wear and tear, and poor level of service greatly outweighs the positives.

The rate was competitive, and the hotel is one of the few in downtown Buffalo that accepts pets at a reasonable fee. We used Hyatt's online pre-check-in, and as a result, were able to avoid the very long check-in line when we arrived. Valet parking is $23 per evening, and that service was actually the best we received during our whole stay.

Our room was to include a roll-away bed - it wasn't in the room on arrival, and despite a specific follow-up call to request it from the front desk, the roll-away never actually showed up in our room!

We thought we were using a fully-functioning refridgerator - it had no controls, so we had to assume it would be safe to put our perishables inside. Unfortunately, we later discovered it wasn't working at all.

The room itself was renovated - new bathroom, carpet, bedding (although the bed was too soft), carpet, furniture, television, etc. But, there were lots of small but quite noticable things still looking very worn and not nice in the room - scratched, marred cabinets, beat-up old door with poorly functioning locks, light switch face plates with missing screws, a bad cold draft along the floor, etc.

Unfortunately, upon check-out, no one on the front-desk staff cared enough to ask us about these poor experiences ... until, as mentioned before, the valet asked! He couldn't really do anything, so we didn't bother to clue him in.

Ultimately, if there's not a pet in your traveling party, there are several better options for mid-level accommodations in downtown Buffalo. In the meantime, I hope the Hyatt folks start to pay more attention to this property - further investment, combined with continued improvement in attention-to-detail and service, is desparately needed.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Traveldogg18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 December 2013 via mobile

I stayed here for a convention and it was the perfect choice. Pretty big rooms, connected to the convention center, and close to restaurants and entertainment. Great steak house in the lobby. Best place to book if going to Buffalo for a convention.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank speksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2013

Stayed for the annual Disco party. Hotel had a special rate and it is the closest to the Convention Center. Service was flawless. Room was large and comfortable. Forgot toiletries. Front desk sent up a disposable razor, shaving cream, and deodorant at no charge.
Only downside, the connection to the Convention Center is closed for the Disco party, so it's a walk outside to get to the Centre.

Room Tip: Sign up for the hotel rewards program and get treated like a regular guest.
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank YankInCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Buffalo

Property: Hyatt Regency Buffalo
Address: 2 Fountain Plz, Buffalo, NY 14202-2290
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Romantic Hotel in Buffalo
#7 Family Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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