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“Great downtown location”

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Hyatt Regency Buffalo
Ranked #9 of 25 Hotels in Buffalo
Certificate of Excellence
Ontario Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great downtown location”
4 of 5 bubbles Reviewed 21 May 2014

Stayed here for two nights - a Thursday and Friday night - in May. Was in town to attend a convention at the Buffalo Convention Center - which is attached via an elevated walkway. Check-in went smoothly thanks to the very friendly staff, and we requested and were given a room on a high floor. Our two rooms were spacious and clean, and included a mini fridge and a coffee maker and a blow dryer in the bathroom. There is no hotel parking - they use nearby valet parking. We opted to use the City of Buffalo Augspurger Parking Ramp located directly across from the hotel - http://bcarparking.com/facilities/augspurger-ramp/ . There is a restaurant located right in the hotel, but there are many great restaurants located within a kilometers walk from the hotel, including some within a 1 minute walk. Minor concerns: both of our rooms weren't properly restocked with towels after our rooms were cleaned after our first night. Also, room service trays were left on the hallway floor for over 8 hours - kind of gross. No matter, because given the friendly staff, fabulous location and modern, clean facilities, I would definitely stay here again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Cdntimesharer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,736 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (238)
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ottawa
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

Nice property; downtown location; good breakfast, excellent steakhouse (EB Green's) on site. Package was good value -- breakfast, valet parking, and one dinner for two included. Valet parking service was courteous and very efficient, and all of the staff we came into contact with were excellent.

Architectural sites of downtown Buffalo (numerous) in easy walking distance, plus theatres and entertainment.

We had a larger, upgraded room, and the layout was a little odd in that the TV ended up a long way from the bed because of the way the room was laid out. The room had evidently been refurbished recently and was certainly up to the Hyatt standard. Room was very quiet except when the construction noise on Main St. side started during the day. There is lots of construction in downtown Buffalo this spring which makes for a few detours.

We appreciated that internet was included as members of the Hyatt Gold Passport program; it amazes us that some relatively expensive hotels nickel and dime their guests with internet charges.

Room Tip: Avoid rooms on the Main St. side if you can during the week because of construction noise -- Main St...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ottawavoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

My husband and I stayed here when our friends got married last weekend. The location was great, there was many things in walking distance. The hotel property is very nice, our room was spacious & on a corner. No complaints, the staff was helpful & we enjoyed our stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen2five
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

I stayed here with my family overnight as we were in Buffalo to see a Bisons game. The rooms are spacious, comfortable and clean, however it is the staff at this hotel are what really sets this hotel above the rest and made me give them an excellent rating. It starts right from the valet parking, through everyone you interact with. When you see this consistency it means the hotel must have good training and management. I even had a small maintenance issue with my room (the smoke detector was giving the low battery beep). When I checked in, they gave me a sheet explains the hotel hours and gives a number to call for any requests. I called the number and within 5 minutes two friendly maintenance staff showed up and corrected the problem.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikedsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

If you are looking for a place to hold a conference in Buffalo, NY, this is the place to go. From the earliest planning process through to all the fine details of the event, you will work with great people. The catering and AV staff are fabulous. The breakfast in the Atrium is one of the best I've had in a hotel - not just a continental.

Room Tip: The junior suite on the 14th floor (room 1427) has a great view of Lake Erie.
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  • Stayed May 2014, travelled on business
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Helpful?
Thank Martykrug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

My bride stayed here the night before our wedding because she loves Spa Alexis. She stayed in a Huron suite which was affordable and spacious. The staff even transported our family who also stayed in the Hyatt to our wedding reception which was in town and picked them up.

Room Tip: Get the spa package with your Huron suite. They are the midlevel suites.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this review, 22 May 2014
Dear Valued Guest,

Thank you for completing an online review of the Hyatt Regency Buffalo. I am so pleased to hear that your bride had a great stay with us and enjoyed her time at Spa Alexis. The shuttle service for guests of the Hyatt is excellent and saves you from having to drive to attend an event, it's especially great on not so nice weather days. Thank you for your feedback and we look forward to your next stay with us.

Jennifer Monge
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 16 May 2014

The room was fabulous, the breakfast amazing and the staff superb. I really appreciate the extra effort the hotel staff went through you to set up my reservation. Kudos to you and the staff at the HYATT REGENCY BUFFALO. (Close to bars and very nice tub)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samZ6478BQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this review, 19 May 2014
Dear Valued Guest,

Thank you for taking the time to write an online review of our hotel. I am pleased to hear that you had an exceptional stay with us. Our staff works very hard to make sure that every guest feels welcome and that we can be your home away from home. We are very centrally located downtown and a short walk or metro rail ride to many area's. We thank you for your wonderful comments and look forward to your next stay with us.

Jennifer Monge
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Buffalo

Property: Hyatt Regency Buffalo
Address: 2 Fountain Plz, Buffalo, NY 14202-2290
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Romantic Hotel in Buffalo
#7 Family Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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