The Hyatt gave us wonderful customer service. They didn't have our discount voucher on file as the reservation rep assured me, but they let us settle in our room and we got a call about 10 minutes later from the manager to confirm all was taken care of. I was confident that any issue we had would be addressed quickly and to our satisfaction.
The room was less than stellar with a sticky substance on a towel and a small tear in the duvet, but we had enough other towels and the bed was still comfortable and warm.
- Official Description (provided by the hotel):
- Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more less
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- Also Known As:
- Hyatt Regency Buffalo Hotel Buffalo
- Buffalo Hyatt Regency
- Hyatt Buffalo