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“Compliments to Gwen, Comp. breakfast attendent” 5 of 5 bubbles
Review of Holiday Inn Express & Suites Downtown Buffalo

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Holiday Inn Express & Suites Downtown Buffalo
Ranked #11 of 23 Hotels in Buffalo
Certificate of Excellence
Mayville, New York
2 reviews
“Compliments to Gwen, Comp. breakfast attendent”
5 of 5 bubbles Reviewed 26 November 2013

The complimentary breakfast served at Comfort Suites, downtown Buffalo, NY, is excellent, with nice variety of items. Breakfast server/attendent, Gwen, does a superb job. This is a very nice facility, clean, and well maintained. It is conveniently located downtown, across the street from famous Shea's theater.

Philip J.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pjbrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 9 December 2013
Thank you for the wonderful comments. I have made a point of recognizing Gwen for her efforts. We are happy to have her here!
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652 reviews from our community

Traveller rating
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    215
    70
    29
    26
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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  • French first
  • German first
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English first
Ogdensburg, New York
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

We stay here all last Feb. and most of March this past year. I was going thru treatment at Roswell and became close to some of the staff here, Jen, Mike and Gwen. They treated us great, from an extra fridge in the room to free tickets to a show at She as. The rooms were spotless and very comfortable. They the best mattresses I've slept on. They are right on the rail line which is free and that can take you to the arena or ballpark. They have free cookies and water and free shuttle to hosp. Or airport. They also have a medical rate if you are there for treatment. We continue to stay there for all my check-ups...we live 5 he's from Buffalo. Only in Buffalo at Comfort Inn SUITES will you find hospitality that keeps you coming back

Room Tip: Ask for one on main St. side
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  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 9 December 2013
Thank you for the nice words. We are very honored to work with our local hospitals and very blessed to meet the nice families that stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Great hotel. Stayed there after a Sabres-Leaf game. Suites were exceptional and very clean. TGIF's was located right off of the main lobby of hotel. Our room overlooked Shea's Theatre and the free trolley line that we used to get to the game at First Niagara. Breakfast was excellent. Lots of choices to eat. Hotel had fresh lemon water in the lobby as well as free bottled water. Manager Matt was very friendly. Would stay there again no problem.

DB (Grimsby)

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dolores484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 11 January 2014
Thanks for the great review! The above ground subway is a great way to get to the First Niagara Center and see a game. I am so pleased to hear our location was a good fit for your needs. We are very pleased to be able to provide a full hot breakfast to our guests.
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Buffalo, New York
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Although our room was set-up for accessability, there was plenty of space. Instead of being a room for 2 we could manage to sleep 6 people easily. Room was nice and clean. Great business center that always open. Enough about the room, all I can think about is the food. The're bagel, toast, mini muffin, three different type of cereal with milk and waffle for freshly cooked waffle. So the hotel is great and breakfast is also very good.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 November 2013

I came to Buffalo for a family wedding and was very happy to find this location as the brides suggestions were very pricey and didn't offer as much. MIKE was most helpful in offering a great rate for the 7 rooms we booked. The rooms were beautiful and spacious. The location was perfect for our needs and a good time was had by all!! Also Michelle and Dianne were very helpful and pleasant upon arrival and check in. All of this made for a wonderful wedding weekend experience!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrie
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 18 November 2013 via mobile

Went from Friday to Sunday and took in the Sabres/Leafs game. Right on the free trolley line to the First Niagara Center. Rooms very spacious and location central to everything. Ate at Pearl street which was three trolley stops away. Staff was helpful and parking not far from Hotel. Great place to stay. Would definitely return.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Metboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 19 November 2013
Glad you liked the hotel. We are indeed in a great location and the free trolley train right outside our hotel is a great plus! You were also at a GREAT game! Go Sabres!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 November 2013

Good location in downtown Buffalo. The rooms were really nice and spacious. I really liked the layout with 2 doors to the washroom, 2 TVs, a desk and a pull-out sofa. It would be great for a family traveling to Buffalo. The breakfast definitely hit the spot.The front door staff were alright. Not the most happy people in the world, but they were very helpful during my stay. The shuttle to and from the airport was a big plus. I would definitely stay there again

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cww76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 19 November 2013
Thank you for taking the time to give us a review. Hope we see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Property: Holiday Inn Express & Suites Downtown Buffalo
Address: 601 Main St, Buffalo, NY 14203-1488
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

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