We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Our best stay in USA” 5 of 5 bubbles
Review of Holiday Inn Express & Suites Downtown Buffalo

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Holiday Inn Express & Suites Downtown Buffalo
Ranked #12 of 23 Hotels in Buffalo
Certificate of Excellence
Berwick, Victoria, Australia
Level Contributor
101 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Our best stay in USA”
5 of 5 bubbles Reviewed 28 May 2010

We booked in for one night but our suite was so good we extended it to three. We had plenty of room in the newly renovated hotel with a dressing room attached to our bedroom which was separate from the sitting room. The bed was the softest of our trip. Cookies and coffee were available at the front counter 24/7. T.G.I.Fridays was in the same building so we only had to walk down the corridor to have a meal, great in the cold. wet weather. The only negative was not having a guest laundry. We were sent on a fruitless search for a laundry, walking over a mile, then had to collect the car and drive to another. We were able to use a coupon from a brochure which made it very good value.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Superbud42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

651 reviews from our community

Traveller rating
    311
    215
    70
    29
    26
See reviews for
155
187
48
127
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rockville Centre, New York
1 review
5 of 5 bubbles Reviewed 18 May 2010

I would like to take the time to thank you for a wonderful stay at The Buffalo Downtown Comfort Suites. The entire experience was great! I also would really liked to compliment Tekisha and Gwendolyn for outstanding service in the Breakfast room. Not only were they courteous, but they treated you like you were the only guest in the room , asked what you would like to eat, and brought your food and drink to you. You don't usually get that at a continental breakfast. They were teriffic!

The hotel was very clean and beautifully decorated. Everyone that works there are friendly and helpful!

Thanks for a very enjoyable stay!

  • Stayed May 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KarenHolmgaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
2 reviews
3 of 5 bubbles Reviewed 14 February 2010

Stayed overnight for a sabres game.

Liked the free parking, but didn't like the thought of having to walk a couple blocks if it was very cold, or if you were by yourself at night. Thank goodness neither applied to me this time.
First impression of room was excellent. (loved the 2 separate rooms) From reading other reviews, it appears to have been upgraded. (had 1 new tv, one still old) But then started to notice little things that were off. (part of ceiling not completely finished, light switch old, some marks on toilet, basic unfinished construction type things) If these little things were finished the room would have been top notch!
Staff - Check in and out person were efficient and pleasant enough, but lady who called to tell us the pizza delivery person was there, wasn't overly friendly. It was like we were being a pain for having ordered pizza. (p.s don't order from Prima pizza - took almost 2 hours to get our crappy pizza)
Breakfast - was a good free breakfast - but what would have made it better was to have a person there to keep things clean and stocked. There was cereal and other messes all over.

So overall a great hotel, especially for the price. But if they pay attention to the details they could have a great hotel on their hands.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LoopyOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 16 February 2010
Dear Sabres fan. Thank you for your comments. Although the renovations have been completed there are some items that we are still putting the finishing touches on. There will be an additional 42" tv in the livingroom(there is a 37" tv in bedroom) when the delayed shipment arrives. As in most large cities parking can be a challenge. Our parking is a block and a half away. However, all the parking spaces are located near the entrance on the lower level for more convenience and we do pay for the parking(most downtown city hotels charge). I will also look at the scheduling needs for breakfast. Thanks again and Go Sabres!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ct
1 review
1 of 5 bubbles Reviewed 14 February 2010

I booked a room in the hotel because of its location and reasonable price. When I checked in, the access card won't work in the elevators and when the recepionist was told about it, all he said was "I know". Then the heating won't work properly and even on my calling the help desk, nothing was done. Anyway my sleep for the night was ruined by sleeping in the cold and that was not the end of it. I was not even given a wake-up call in the morning which I had requested. For all the trouble that I went through, I was only given a 25% discount. Better to spend a few extra bucks and sleep comfortably.

  • Stayed February 2010, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank salman2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 16 February 2010
I am very sorry for the problems you encountered. Your comments are very important. Although the elevator did work our key access system to the elevator was malfunctioning. We have since corrected the problem. There were also a few rooms that needed new thermostats and they were fixed. You should have also received a personal wakeup call even if the automatic call did not go through. Although mechanical failures do happen we will make every effort to be more proactive in the future. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 January 2010

We went to see Bruce Springsteen and stayed at the Comfort Suites Buffalo. We had been there in 2003 for a different Springsteen show and what a difference the new amenities made! It wasn't like the same hotel-very modern and comfortable contemporary feel. We enjoyed the room and bed a lot-slept like a baby and highly recommend.

Stayed November 2009, travelled as a couple
Helpful?
1 Thank Shuldad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 January 2010

If I tried to book a room in New York City like the one at Comfort Suites in Buffalo, it would have cost me hundreds, if not thousands of dollars. This was a top-notch suite! The hotel apparently just finished renovations and they did a smashing job - I was beyond impressed. The suite was a true one-bedroom suite with a living room/work area and separate bedroom. The living room/work space was large and also included a nook with fridge, microwave, and coffee/tea maker. All the counters were marble and the room had nice earthy tones that made it feel very relaxing. There was tons of functional work space as well as relaxation space on comfortable chairs/sofas.

The bedroom was superb. It was connected to the living room via small french doors. The bed was very comfortable with a nice comforter. There was also a little sitting area that connected you to the bathroom. You could also access the bathroom from the living room via separate door.

Both rooms had TVs, which I was pretty surprised were OLD SCHOOL when I walked in. They worked, but they didn't fit with the rest of the ultra modern and chic decor. I asked about this and it turns out US Customs has held up the shipment of flat screens. Some rooms have flat screens, but the remainder were held up for lack of paperwork. That stinks because those TVs are the final link to a complete and very VERY well-done renovation that had me wishing I could stay at a Comfort Suites like the one in Buffalo everywhere I travel!

And the BEST part was that this hotel was inexpensive. It was the cheapest I found in downtown that still offered free airport shuttle and even breakfast (a delicious buffet with eggs, ham, cereal, waffles, juice).

My only recommendation for improvement is the airport shuttle. It was OK, but my main gripe is that they were not on time. They picked me up almost 20 minutes late and on the day I returned to the airport, left almost 15 minutes after the stated departure time. This is not OK; it is way too cold to be waiting outside for a shuttle at the airport for that long. And on the way back to the airport, I had left plenty of time, but if I was cutting it close, those 15 minutes make a big difference. I would recommend the hotel work on this - the shuttle should really run like clockwork.

And a note to TripAdvisor: the old pictures of the rooms should be removed and replaced with the newer pictures that have been submitted. The old pictures no longer represent the type of experience to be expected at this hotel.

  • Stayed January 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LovinItCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 18 January 2010
Thank you so much for the Great review. We are very proud of how the renovations turned out. The 42" HDTV's have been held up and we anxiously await their arrival. At that point, we will add a DVD player to all the TV's. We will also work on the promptness of the free shuttle. Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto
Level Contributor
111 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 bubbles Reviewed 19 December 2009

It's true that this hotel is undergoing renovations -- the bathroom in the lobby looked like it had just been finished that day. But the renovators hadn't got to the room I stayed in, nor the one I'd rejected because of a poor Wi-Fi signal. The rooms are poorly lit, with dark 80s-vintage decor and haphazardly placed light switches. The king-size bed was comfortable enough, and the bathroom clean, but I found the overall feel of the suite dingy and depressing. The flat-panel TV in the living room was new (though some kind of no-name brand), but the one in the bedroom looked to be 20 years old. Oh yeah: and the Wi-Fi didn't end up working with my iPhone even when there was a signal.

On the positive side: the Comfort Suites is about as central as you can get, right on the tram line, a block away from the nightclub district. There's a Starbucks two blocks away, which makes up for the so-so buffet breakfast included in the room rate. Parking is in a garage about a block away -- but it's very close, and not as much of a hassle as it seems. And, again, it's included in the price.

I might stay here again if the price is right, but not with any pleasure, at least not unless I get a renovated room with some light.

  • Stayed December 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank estragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review, 21 December 2009
Thank you for taking the time to give us feedback. I am surprised to read about some of your comments unless you stayed several months ago and are now just commenting. You mentioned not being in a renovated room because it looked dated and dingy. All rooms have been renovated with brand new carpet, drapes, wall vinyl, furniture, bedding, artwork, lighting and appliances (micro/refrig unit, coffee maker, alarm clock). The new 37" TV will soon be joined with a second 42" TV to replace to "very old" one you saw. TV's were backordered. All guestroom bathrooms were completely renovated too(only the lobby bathroom needs updated now). Hope you will be back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Buffalo hotels
0.7 mi away
Adam's Mark Buffalo
Adam's Mark Buffalo
#10 of 23 in Buffalo
3.5 of 5 bubbles 1,732 reviews
0.3 mi away
Hampton Inn & Suites Buffalo Downtown
0.8 mi away
DoubleTree Club by Hilton Hotel Buffalo Downtown
Show Prices
Show Prices
Show Prices
0.3 mi away
Hilton Garden Inn Buffalo Downtown
0.3 mi away
Embassy Suites by Hilton Buffalo
0.9 mi away
Courtyard Buffalo Downtown/Canalside
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express & Suites Downtown Buffalo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Property: Holiday Inn Express & Suites Downtown Buffalo
Address: 601 Main St, Buffalo, NY 14203-1488
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, IHG and Odigeo so you can book your Holiday Inn Express & Suites Downtown Buffalo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing